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Job Purpose:
Customer Service Officer required to join the Customer Contact Centre Department of an International Bank on an initial contract basis, likely to be made permanent.

Key Responsibilities:
Act as the first point inward contact for all telephony based customer queries.
Manage and deal with a wide range of service requests from customers worldwide.
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service.

Skills & Experience:
Previous customer service experience is essential.
Previous office experience ideally with in Financial Services is highly desirable, but not essential.
A minimum of 5 GCSE's grades A*-C including Maths and English is essential.

Hours & Benefits:
Structured working pattern, shift work - core business hours 6am to 12am, competitive rates of pay - based on experience, Central Douglas based.
Full training provided.

Job Purpose:
Temporary Investment Administrator required to join the Settlements team at an established Private Wealth Management Organisation on an initial 6 month basis.

Key Responsibilities:
Processing multicurrency dividends and other income payments, processing and reviewing consolidated tax reports.
Applying withholding tax accurately across all income payments.
Update procedures when system updates and changes in regulations and the industry occur.
Ensuring customer queries are dealt with in a professional and effective manner whilst liaising with clients on a regular basis.
Provide support to the Investment Administration Executive and other team members.

Skills & Experience:
A minimum of two years in an investment administration role is essential.
To have a thorough knowledge of investment administration activities, both technical and operational, with the ability to detect possible problems and provide solutions.
Previous experience in a dealing role would be advantageous but not necessary.

Hours & Benefits:
12 Month Fixed Term Contract. Full time hours. Market rate salary.

Job Purpose:
A leading Life Assurance and Wealth Management organisation is seeking to fill a number of different Administrative positions within the company. Joining on either a permanent or fixed term contract basis, role holders will act as first point of contact for clients, whether processing initial applications, servicing policies from other providers, or making payments.

Key Responsibilities:
Provide vital administrative support to one of the key business areas.
Respond to all queries promptly and professionally.
Ensure client requests are processed accurately and efficiently.
Present information in an easy to understand way.

Skills & Experience:
Minimum of 5 GCSEs at grade C or above (inc. Maths and English).
Previous experience in a customer service or administrative role.
An understanding of the Financial Services industry is preferred.
Knowledge/experience of AML, KYC, payments/bank transfers is highly desirable.
Confident user of MS Office (inc. Word, Excel, and Outlook)

Hours & Benefits:
Full time business hours based on a 35 hour working week; Salary entirely commensurate with relevant skills and experience; attractive company benefits package.

Job Purpose:
Accounts Payable Assistant required to join an established technology company on an initial temporary basis. The role holder will be responsible for working under the direction of the Group Financial Controller, the Accounts Payable Assistant will have primary responsibility for assisting with any accounts payable processes for the Group. You will have responsibility for ensuring that all purchase invoices are paid within relevant credit terms, all invoices are supported by appropriate approvals, resolving queries and reconciling supplier accounts.

Key Responsibilities:
Timely collation of all purchase invoices and personal expense claims received via various methods e.g. email, online accounts, post etc.
Post purchase invoices and personal expense claims into accounting system.
Match purchase invoices to approved purchase orders.
Send purchase invoices out for payment approval from department heads.
Assisting in preparation of weekly supplier payment run for all approved invoices, ensuring invoices are paid within credit terms.

Skills & Experience:
A minimum 2 years' experience in a similar position.
Experience of accounting software packages (preferably QuickBooks and/or Sage), proven ability to learn new software packages.
Good knowledge of Microsoft Office products, in particular Excel.
Good organisational skills with ability to multi-task and have attention to detail.

Hours & Benefits:
Structured working pattern- core business hours, Douglas based, parking onsite.

Job Purpose:
Operations Analyst is required to join the Offshore Banking Expert Services Team of a global Banking corporation, in an initial contract capacity. Based in central Douglas, the role holder will provide specialised support for the Offshore Operations business for Isle of Man, Jersey, and Guernsey-based customers.

Key Responsibilities:
Provide active support to the management team, ensuring all service levels, policies, procedures, risk, and governance are adhered to.
Review of sensitive Deceased Client cases, prior to execution of payments to executors, along with the subsequent release of payments.
Deal with all telephone and email referrals in relation to client payments (inward, outward, and online).

Skills & Experience:
12 months previous experience within Banking, preferably in an Operations capacity.
A minimum of 5 GCSEs at Grade C or above, including English and Mathematics.
Flexible and professional under pressure, with strong interpersonal skills.

Hours & Benefits:
Full time core business hours; competitive salary, Douglas based.

Job Purpose:
A General Administrator is required on a part time basis to complete a 6 month temporary contract for an established Financial Planning Organisation.

Key Responsibilities:
Answering the telephone, meeting and greeting clients.
Client on-boarding - KYC (Know your Customer).
Preparation for Forward Planning Meetings.
Client due diligence - AML/CFT Reviews including PEPs.
Postal and stationery duties.
Ad hoc project work.

Hours & Benefits:
Required to work 3 days per week (excluding Wednesdays) Excellent rate of pay.

Job Purpose:
A play worker is required on a part time basis (20 hours per week) for a 12 month fixed term contract to join the Isle of Play team. The successful candidate must have a passion for play!

Key Responsibilities:
Bring a practical, creative edge to the group with high energy.
Celebrate the philosophy of play and happiness.
Ensure enjoyment working in all weather conditions outdoors.
Ensure the children's safety at all times.
Build an excellent relationship with the children, and other play workers.

Skills & Experience:
Hold a relevant childcare qualification.
Hold a driving licence.
Experience within forest school or childcare environment.

Hours & Benefits:
Part time hours from 4pm - 6pm term time, in addition to Forest School throughout the school day and school holidays. Please contact us via email, telephone or pop in for an application form.

Job Purpose:
KYC Remediation Analyst required to join the Operations Team of a leading International Bank on an initial contract basis.

Key Responsibilities:
Client on boarding and account servicing processes such as account opening, closing, data amendments and other banking activities.
On boarding clients onto online banking platform, distribution of new client advices, completing various data analysis on complaints and queries from internal clients.
Ensure all account servicing documents are completed in an accurate and consistent manner and policies are adhered to.
Build and maintain professional relationships with colleagues and liaise in other areas of the business.

Skills & Experience:
Previous financial services experience is essential.
Knowledge and experience working with KYC and CCD requirements.
Excellent communication skills, both written and verbal.

Hours & Benefits:
Competitive rates of pay, full time working pattern, based in central Douglas.
Full time, business hours.

Job Purpose:
Finance Systems Analyst required to join a leading International Corporate Services Provider for 3 month contract to start immediately. The position will support the Financial Accounting team to ensure a robust and efficient operation platform for the Group companies, covering purchase ledger activities, monitoring costs incurred and ensuring all transactions are in accordance with agreed expenditure policies.

Key Responsibilities:
Support with maintaining the standing data held for each supplier to ensure that it is accurate and complete.
Actively review all accruals, creditors, and outstanding workflow items on a regular basis to ensure complete and accurate reporting.
Oversee the payment proposals of invoices and expenses authorised for payment in accordance with agreed timetables and payment terms. Process approved payment runs for payment.
Complete all bookkeeping entries and reconciliations with respect to the purchase ledger including, but not limited to; fixed assets, prepayments, accruals and creditors.

Skills & Experience:
Previous experience within a similar role.
Good verbal and written communication skills.
Good working knowledge of Microsoft Word and Excel.

Hours & Benefits:
Attractive salary and benefits package.

Job Purpose:
Technical Manager required to join a banking organisation on a 12 Month fixed term contract to manage the effective administration of the International Personal Banking credit book, ensuring the achievement of high standards of accuracy, efficiency and service at all times an in line with all regulatory frameworks.

Key Responsibilities:
Tactical Planning, develop the annual business plans and continually monitor, measure and adjust plans to align with actual performance and thereby ensuring the effective functioning of the technical banking team.
Policies, Standards, Processes and Procedures , Implement applicable policies, systems, processes, procedures so that all relevant risk and governance requirements are fulfilled. Review and evaluate all Credit Management processes, policies and frameworks, identify opportunities for product development or changes and make the required.
Support the Senior Manager, Technical Banking (IOM) in overseeing the risk profile of all operations on the Isle of man by providing information for the Risk and Control Self-Assessment and assisting in the monitoring of completion of outstanding actions from compliance reviews, internal and external audits to minimise the risk exposure.
Manage and control administration of credit facilities and credit risk for International Personal Banking within the bank, establish adequate procedures and processes exist and ensure adherence of the same by the team.
Respond to and, where required, resolve all complaints related to the Credit Book, ensuring adherence to stipulated regulatory frameworks and, where required, in collaboration with the broader team in order to main high standards of service excellence.
Ensure adherence to Anti-Money Laundering regulations, under delegated authority from the Senior Manager Technical Banking, by maintaining oversight of and adherence to the Business Acceptance matrix, signing off the take-on of all Special and High-Risk Clients as well as non-standard business to minimise exposure to Money Laundering risk.
Provide guidance to teams on the Business Acceptance criteria. Support the implementation and maintenance of the Business Acceptance Criteria for the bank, in line with the broader Wealth International (WIN) and Group policies and the regulatory framework for Isle of Man.
Identify training and development needs to enable the team to deliver against strategic objectives and operational plans. Organise and supervise the work of team to ensure all work is carried out in an efficient manner, which is consistent with operating procedures and policy. Provide technical guidance, on-the-job training and constructive feedback to assigned team to support their overall development.

Skills & Experience:
5-7 years experience within Personal and Business Banking/Branch Operations.
Professional Banking Qualification e.g. London Institute of Banking and Finance or any other appropriate banking or Accounting qualification would be preferred.
Banking Experience is required across the full spectrum of banking preferably with a Risk Management background.
The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply.
Preparing Financial Statements - The ability to prepare statutory or official financial statements in line with internationally accepted accounting practices and local regulatory requirements. Applies concepts without requiring supervision, able to provide technical guidance when required.

Hours & Benefits:
Competitive salary.
12 month contract - Full Time working hours.

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