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Job Purpose:
Experienced professional from a Life Company background required to join a leading International Life Assurance Organisation on a long term contract basis in the role of Customer Journey Manager. The role holder will be part of the organisations management team and will be responsible for creating consistently positive customer experiences from start to finish.

Key Responsibilities:
Discovery of successful solutions to satisfy the customer need through experimentation of prototype and regular voice of the customer feedback channels.
Facilitating product and process improvements that customers want in order for the customer experience to continually improve.
Ensure all people in the customer process are fully engaged in the customer journey, have suitably documented processes which capture the customer impacts and adherence to these procedures is monitored.
Monitor statistics and trends across the organisation both to identify and recommend potential opportunities for process improvement and to ensure that continuous process improvement delivers customer focussed outcomes.

Skills & Experience:
Strong knowledge of the life assurance industry and associated business processes.
Knowledge of and practical experience of continuous process improvement.
Detailed understanding of process improvement methodology.
Experience of managing teams.

Hours & Benefits:
Structured working pattern- core business hours, excellent rates of pay- marketing competitive, Douglas area, parking on site,.

Job Purpose:
Excellent contract opportunity for an experienced professional that holds a recognised accountancy qualification or compliance qualification to join an established public sector division.. The role holder will be responsible for supporting the Director of Finance in the management and delivery of the department's financial governance, with specific responsibility for reviewing the recent changes in the Isle of Man's Financial Regulations and take action to address any deficiencies to ensure compliance.

Key Responsibilities:
Assist in the development and implementation of a programme of review of financial practice and procedures in accordance with the Isle of Man Financial Regulations to ensure compliance.
Co-ordinating the changes required in Departmental and corporate finance processes and initiatives, liaising with external providers and other stakeholders as required.
Day to day responsibility for the progression of the Financial Regulation Compliance and projects.

Skills & Experience:
Minimum of 3 years' experience of working within a finance environment (public or private sector).
Track record of problem solving and innovation.
Experience of delivering services through effective working with a range of partners and stakeholders.
Experience of corporate governance.

Hours & Benefits:
Full time working pattern with flexi-time, part time hours will also be considered, excellent rate of pay- market competitive, Douglas based.

Job Purpose:
Assistant Accountant required on a 3-4 month contract to provide support to Director of Finance, Group Financial Controller and Accountant during implementation of new accounting system for an international technology organisation.

Key Responsibilities:
Responsible for the preparation of monthly management accounts for certain group companies, including production of trial balance, general ledger maintenance, supporting schedules and VAT return.
Review and analyse the management accounts to confirm the general ledger balances are as per expectations.
The processing of purchase invoices and expenses to include, coding, matching against purchase orders, obtaining of relevant approvals and authorisations for payment.

Skills & Experience:
Minimum 5 years' experience in a similar role in a Finance Department and good accounting background.
At least Part Qualified in a relevant Accounting qualification is desirable but not essential.
Experience of accounting software packages (preferably QuickBooks and/or Sage), proven ability to learn new software packages.
Good knowledge of Microsoft Office products, in particular Excel.

Hours & Benefits:
Structured working pattern- core business hours, excellent rates of pay- market competitive, parking on site.

Job Purpose:
Experienced Client Accountant, ideally ACCA/ACA qualified or working towards completion of this, is required by an Trust & Corporate Service Provider with International offices, for an initial contract term 3-6 months. The role requires assisting the Head of Risk and Compliance with broad risk management and compliance responsibilities for the business, including the monitoring of business risk and preparation of reports.

Key Responsibilities:
The preparation of accounts and tax returns for clients, in line with relevant accounting standards and statutory law obligations.
Assisting with the timely and accurate reporting of financial information to all internal and external customers.
Working closely with colleagues in other departments, to support overall company goals and objectives, ensuring that targets and expectations are met.

Skills & Experience:
Previous experience within company & trust client accounting experience is required, to have comprehensive understanding of International trust and corporate structures coupled with strong technical understanding of accounting standards.
Experienced in meeting deadlines and working autonomously.
Good organisational and communication skills.
Part qualified or fully qualified Accountant (CAT, ACCA, ACA etc.) would be advantageous although primarily previous experience within Client Accounting work is considered essential.

Hours & Benefits:
9am - 5.30pm plus a competitive salary, depending upon qualifications and the level of previous Client Accounting experience.

Job Purpose:
Experienced PA with a proven track record of taking meeting minutes required on a long term contract basis to undertake Ad Hoc PA/ Secretary to work for an established Fast Moving Goods and Services Group.

Key Responsibilities:
Take accurate minutes during board and management meetings.
Provide accurate typed records of the meetings.

Skills & Experience:
Previous experience in compiling board level minutes.
A confidential approach with exceptional attention to detail.

Hours & Benefits:
Adhoc hours negotiable -up to 4.5 hours per month
Exceptional hourly rate of pay- market competitive.

Job Purpose:
Experienced and qualified Project Manager sought by an International Life Assurance company for a 12 month contract opportunity. The role holder will be responsible for managing and delivering large / complex projects or programme work-streams in order to meet business objectives.

Key Responsibilities:
Responsible for shaping and developing the project approach.
Applies and champions the appropriate project management discipline, i.e. planning, resourcing, monitoring, reporting and risk, issue and dependency management.
Establish an effective project organisation structure and responsible for shaping, building, development, management and motivation of the project team. Produce and manage project budgets, ensuring that spend is in line with agreed plans, that accurate forecasts are produced and agreed benefits are realised.
Responsible for overall project planning & management of resources required (including contingency planning) to deliver the projects.

Skills and Experience:
MSP, Prince2, APMP qualified- desirable.
Background in IT development or IT architecture.
Detailed knowledge of the technical infrastructure of the key systems of at least one business unit.
Comprehensive understanding of software development procedures and practices.
Comprehensive understanding of the IT development lifecycle.
Proven capability to solicit and compile sound IT delivery estimates for systems change and implementation.
Proven Project Management expertise in the delivery of IT system developments.
The successful applicant will be used to successfully managing budgetary responsibilities.
Proven leadership and relationship management experience.
Individuals should have a proven track record in managing complex & technical projects to meet business objectives.

Hours & Benefits:
Competitive rates of pay, Parking on site, Structured working pattern.

Job Purpose:
Business Analyst required to join the project team of an international life organisation on an initial contract basis , your primary focus will be a leader in the exponent of change, identifying, documenting and implementing process improvements. The successful candidate will have an important role providing support work for larger projects.

Key Responsibilities:
Ability to carry out and facilitate process reviews in clear and concise manner and to document and present findings accordingly.
Ability to interpret business requirements and reproduce them in a structured document which can be readily understood by business and technical users which in turn enables the company to deliver business benefits on time, within budget and to agreed quality standards.
Assist with business and market research in terms of existing and new developments.
Produce user acceptance testing plans and scripts.
Implementation planning on any enhanced or new system developments.
Share knowledge and skills in practical application of business analysis.
Managing smaller projects.

Skills & Experience:
Significant experience as a business analyst within financial services - minimum 4 years
Experience using a variety of requirements elicitation techniques.
Experience of modelling techniques.
Excellent written and oral communication skills.
Ability to build and maintain business relationships.
Proven experience of delivering business improvements and efficiencies.
Good facilitation, presentation, and report writing skills.
Hold or studying towards a related professional qualification, BCS International Diploma in Business Analysis.
Expert knowledge of industry best practices for requirement engineering.
Experience of Waterfall and Agile methodologies.
Clearly demonstrate understanding of the project lifecycle.

Hours & Benefits:
Standard Working hours 9am - 5pm.
Excellent rates of pay- market competitive.
Parking on site.
Douglas bases.

Job Purpose:
Project Manager required to join the existing team of project professionals within an International Life Assurance Organisation on a contract basis. The role will be specifically responsible for the successful delivery of change projects. The successful applicant will understand and be able to apply different delivery approaches and will have a proven track record of performing project management disciplines.

Key Responsibilities:
Organising, managing and leading the project team from initiation to completion.
Selecting appropriate processes and methods required to meet the project objective.
Establishing and maintaining appropriate communication and engagement with stakeholders.
Complying with requirements to meet stakeholder needs and expectations.

Skills & Experience:
5+ years in project management.
Previous experience working within a Financial Service remit.

Hours & Benefits:
Competitive salary, full time - core business hours, based in Douglas area.

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