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Job Purpose:
Administrator required to join a leading International Bank on an initial 6 month contract basis as part of a Remediation Project Team created to review the accuracy and relevance of Customer Due Diligence (CDD) held.

Key Responsibilities:
Reviewing the accuracy and relevance of CDD held
Ensuring that there is sufficient information and that this meets internal requirements

Skills and Experience:
Excellent communication skills
A minimum of 5 GCSE's grade A - C
Previous banking experience would be advantageous
KYC, CDD & AML Knowledge and experience

Hours & Benefits:
Douglas based employer, competitive salary and benefits package

Job Purpose:
Multiple permanent positions for Premier officers to join an International banking organisation, the successful candidates will case manage Group Premier customers and new customers requesting account facilities.

Key Responsibilities:
Producing high quality KYC reviews to provide approval for account opening.
Case Management of International Group customers or prospective new to Bank customers wanting to open new accounts.
Delivering exceptional service instilling customer confidence, effectively liaising with RM, Global case managers, Customer Value Management, Financial Crime compliance and customer to ensure the customer journey is efficient and seamless.
Providing excellent customer service to complex customer calls by keeping up to date on training and internal communications Generating customer loyalty through case managing, building relationships and strong knowledge of KYC requirements , products and services
Offering value added products and services based on customer needs analysis and ensures customer understanding of those products adhering to cross border regulations.
Owning and resolving issues by case managing end to end.

Skills & Experience:
A minimum of 3 years experience in banking with a track record of gaining an understanding of customers' needs and delivering excellent customer service.
An understanding of the regulatory frameworks and compliance requirements associated with financial services, ie KYC /Customer /Enhanced Due Diligence and preferably some experience of working within these areas.
Flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
Ability to work in a high-volume, fast paced environment.
Experience of planning and prioritising their own time effectively, aware of their responsibilities and committed to delivering these efficiently.

Hours & Benefits:
Business hours with highly competitive salary and benefits.

Job Purpose:
Customer Service Officer required to join the Customer Contact Centre Department of an International Bank on an initial contract basis, likely to be made permanent.

Key Responsibilities:
Act as the first point inward contact for all telephony based customer queries
Manage and deal with a wide range of service requests from customers worldwide
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service

Skills & Experience:
Previous customer service experience is essential
Previous office experience ideally with in Financial Services is highly desirable, but not essential
A minimum of 5 GCSE's grades A*-C including Maths and English is essential

Hours & Benefits:
Structured working pattern, shift work - core business hours 6am to 12am, competitive rates of pay - based on experience, Central Douglas based
Full training provided

Job Purpose:
Administrator required for 6 month contract to join our clients Account Servicing Team providing support to the Debit Card, Internet Banking, and Static teams.

Key Responsibilities:
Maintain and update customer information Complete debit card related instructions Ensure accurate information is input accurately to a variety of systems Liaising with internal teams

Skills & Experience:
Ideally previous experience within a banking operations
5 GCSES with minimum grade C in both Maths and English Language

Hours & Benefits:
Excellent rates of pay, business working hours

Job Purpose:
A Customer Service Team Manager is required to join an International Life company on a permanent basis, the successful candidate will be responsible for the day to day management of the Contact Centre team.

Key Responsibilities:
Ensure that telephone calls and online queries are answered effectively and accurately, whilst adhering to service standards
Manage and develop the team effectively, building strong working relationships
Ensure the team is kept up to date with any regulatory changes and incorporate these changes in staff procedures

Skills & Experience:
A minimum of 2 years management experience
Considerable experience within a financial services environment
Experience managing a large and busy team, ensuring calls and associated administrative tasks are accurately processed

Hours & Benefits:
Full time core business hours, salary dependent on skills & experience.

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