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We are currently seeking a Customer Service and Operations Analyst within an International Bank where you will be responsible for investigating both outward and inward payments ensuring the best outcome for the bank and the customer.

The Role...

Responding to and investigating queries and payments, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

Reconcile internal accounts and work with relationship teams to update the customer on the status of their payments.

Keeping accurate records of day to day operations, logging incidents and identifying trends

Reviewing manual or ineffective processes which could be automated or enhanced

Maintaining a focus on improving our customer service and experiences

About you...

Experience of analysing and using performance data

The ability to convey information in a simple and understandable way

An understanding of contact centre operations and performance metrics

Microsoft Office skills, including PowerPoint, Excel and Word

The Reward...

Salary in line with experience

Benefits package

An international bank are currently seeking a Transaction Management Unit Specialist on a contract basis to implement and manage a range of complex Structured Corporate Loan transactions, within an asset class, with supervision, as intended by the loan agreement, in support of the IB business and Wholesale clients.

The Role...

Receive, review, understand, validate and advise on a range of complex Structured Corporate Loan transactions, within an asset class, with supervision and guidance where needed
Consult stakeholders and provide relevant operational inputs and subject matter expertise regarding Structured Loan transaction operational requirements to cross-functional working groups
Create vanilla and / or complex transactions on ACBS based on the salient features from the legal agreement to create an accounting record, enable the ongoing administration, monitoring and management of the facility and to facilitate ongoing reporting requirements
Ensure the transaction terms and conditions are in place post draw down and provide context and insight of the transaction to various stakeholders to enable their work processes
Actively monitor, identify, resolve or escalate operational issues relating to the deal throughout the life of each live transaction and regularly communicate with stakeholders
Own the operational transaction documentation relationship with the client, the facility agent and the front office (main point of contact) until such time that the client repays Wholesale Clients
Review, validate and analyse data and information to identify trends and provide insights for use in tracking and optimising performance and enabling effective decision making

About You...

Relevant experience from an international banking background
International and cross border awareness
Relevant knowledge of currency, credit processes and payments
A track record adding value and delivering professional, client centric service to internal and /or external clients preferred

The Reward...

Contract basis, competitive salary.

An international banking organisation based in central Douglas are seeking a Senior Administrator to join their Business Control Unit on an initial contract basis until December 2022. You'll be responsible for regulatory requirements in managing and controlling risk exposure arising principally from Operational and AML risks

The Role...
Accurately monitor Risk & Compliance following the banks policies and procedures
Undertake client reviews, trigger reviews, and conduct ongoing monitoring of client transactions and source of funds
Assist in the review of payments that have been flagged by sanction monitoring software
Assist with cases of fraud and attempted fraud

About You...
Previous experience in a Risk, AML, or Compliance department within Financial Services is essential
Ideally holding the ICA Advanced Certificate in AML
A thorough understanding of AML and Operational Risk matters

The Reward...
Full time business hours (35 hours p/w); Salary commensurate with relevant skills and experience; Contract position

Senior Onboarding Officer required to join a private wealth group to review all new personal account applications from the various distribution channels within Wealth International.

The Role.....
Supporting & checking of new starters applications and sign off of Standard Medium Risk rated accounts ensuring that these are in line with regulatory, internal and group requirements, contributing to a positive overall client experience
Review files and information on potential new clients of all risk ratings, identifying deficiencies and following up on all queries to resolution and ensure that new business reviews are conducted in line with the Client Take on and Maintenance Manual updated from time to time by Compliance
Validate source of funds/wealth in line with Compliance guidelines and ensure that relevant business/compliance approval is obtained prior to account opening
Undertake relevant searches mainly via the internet to highlight adverse media, PEP connections, sanctions considerations and corroborate activities / SOW
Prepare account opening packs for Compliance/Director approval/sign off and perform sense check on Tax classification
Conduct training/checking of all new starters personal account applications from the various distribution channels within Wealth International, including assessing and allocating new business and team tasks daily to trainees and acting as point of contact for the team/trainee for Technical On-Boarding guidance

About you...
Previous Banking experience, specifically within Onboarding and /or Risk
Experience in dealing with corporate onboarding is preferred, although not essential
Analytical, process driven and confident in decision making

The Reward...
Competitive salary and excellent benefits scheme

We are recruiting for a highly motivated and personable Private Banking Assistant to join our client on a permanent basis. The successful candidate will be supporting Private Bankers to provide an outstanding level of service to clients.

The Role...
Your main duties will include providing vital support to Private Bankers, assisting them in meeting clients needs and performance goals. As a key contact for clients, you?£?ll be strengthening relationships, ensuring they are greeted in a warm, professional manner and are efficiently passed onto relevant advisers, you will
Arrange briefs for client appointments, identifying suitable product needs, supporting diary management, arranging reviews and engaging with specialists where appropriate
Make sure that all reports, documentation and systems recording are accurate with spelling and grammar and adheres to internal processes and procedures
Prepare profiles, meeting notes, wealth balance sheets, quotations and support marketing and application materials
Prepare client communications, including letters and care calls
Take ownership of administrative tasks, including ordering business cards, manning paper records with external suppliers, booking travel and scanning/indexing

About You...
You will have outstanding verbal and written communication skills with the ability to work with high levels of accuracy. You will need
The ability to work within a sales and service culture
Experience of working in a fast paced, regulated environment
Excellent client relationship skills with knowledge of investment, credit and financial planning products
Minimum of 5 GCSEs grade C and above including English & Mathematics

The Reward...
You will receive a competitive salary and flexible benefits package
Central Douglas location
Core business hours, 9 till 5 working week
 

There is an unmissable opportunity to join an international bank on a temporary basis; Case Managers are required to manage its new and existing customers. You will provide excellent customer service whilst also demonstrating a good knowledge of the bank and its services.

The Role:
Working within the Contact Centre, you will be responsible for:
Producing high quality KYC reviews to provide approval for account opening
Case management of international customers
Instilling customer confidence, liaising with colleagues to ensure the customer journey is efficient and seamless
Building relationships and strong knowledge of KYC requirements, products and services
Owning and resolving issues by case managing end to end

About You:
This complex role requires a high degree of accuracy. To excel, you will need:
Previous experience in a customer-facing role, delivering excellent customer service, gained within financial services
An understanding of the regulatory frameworks and compliance requirements associated with financial services, i.e. KYC, Enhanced Due Diligence
The ability to work in a high-volume, fast paced environment

The Reward:
?£? Temporary contract
?£? Excellent Hourly rate, in line with skills and experience

Are you a natural communicator with a knack for building professional relationships?

We have several opportunities for talented individuals to join an international bank as Client Service Executives. If you have previous customer service experience gained in a professional environment, we want to hear from you!

You will be liaising with customers across the globe, providing support and guidance via phone, email, online banking and written communication. It will be your responsibility to hold valued conversations with clients in order to gauge their requirements; this is where you can flex your passion for delivering unrivalled customer service.

This is an incredible chance to join a worldwide institution, where your hard work will never go unnoticed. With an incredible salary of up to £23,000, as well as an array of benefits, can you afford to let this opportunity pass you by?

If this sounds like the perfect job for you, call us on 01624 665115.

There is an unmissable opportunity to join an international bank on a temporary basis; four Case Managers are required to manage its new and existing customers. You will provide excellent customer service whilst also demonstrating a good knowledge of the bank and its services.

The Role…

Working within the Contact Centre, you will be responsible for:

  • Producing high quality KYC reviews to provide approval for account opening
  • Case management of international customers
  • Instilling customer confidence, liaising with colleagues to ensure the customer journey is efficient and seamless
  • Building relationships and strong knowledge of KYC requirements, products and services
  • Owning and resolving issues by case managing end to end

About You…

This complex role requires a high degree of accuracy. To excel, you will need:

  • Previous experience in a customer-facing role, delivering excellent customer service, gained within financial services
  • An understanding of the regulatory frameworks and compliance requirements associated with financial services, i.e. KYC, Enhanced Due Diligence
  • The ability to work in a high-volume, fast paced environment#

The Reward…

  • 12 month temporary contract
  • Excellent hourly rate, in line with skills and experience

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