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Job Purpose:
Customer Service Officer required to join the Customer Contact Centre Department of an International Bank on an initial contract basis, likely to be made permanent.

Key Responsibilities:
Act as the first point inward contact for all telephony based customer queries
Manage and deal with a wide range of service requests from customers worldwide
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service

Skills & Experience:
Previous customer service experience is essential
Previous office experience ideally with in Financial Services is highly desirable, but not essential
A minimum of 5 GCSE's grades A*-C including Maths and English is essential

Hours & Benefits:
Structured working pattern, shift work - core business hours 6am to 12am, competitive rates of pay - based on experience, Central Douglas based
Full training provided

Job Purpose:
Administrator required for 6 month contract to join our clients Account Servicing Team providing support to the Debit Card, Internet Banking, and Static teams.

Key Responsibilities:
Maintain and update customer information Complete debit card related instructions Ensure accurate information is input accurately to a variety of systems Liaising with internal teams

Skills & Experience:
Ideally previous experience within a banking operations
5 GCSES with minimum grade C in both Maths and English Language

Hours & Benefits:
Excellent rates of pay, business working hours

Job Purpose:
A Banking Office Apprentice is required for a 12 month contract. The successful candidate will be part of a busy team primarily involved in the account opening process, account maintenance, data integrity and anti-money laundering regulations ensuring that internal and external clients are supported to the highest level whilst working to agreed service level agreements. This role will allow for the successful candidate to study towards a recognised qualification.

Key Responsibilities:
Input new accounts in to the main system.
Open additional/Secondary accounts.
Static data amendments.
Internet checks and searches/KYC.
Scanning.
The filing of daily work for offsite storage.
Sort/distribute files for the Audit Report.
Assist with special projects as and when required.

Skills & Experience:
Good level of skill in the use of standard Microsoft applications (Word, Excel, Outlook).
Ability to deal with administrative duties in connection with account opening and static data amendments accurately and efficiently, paying particular attention to fine detail and in line with service standards set.
Minimum of 5 GCSEs grade A-C.

Hours & Benefits:
Structured working hours.
Supported study.

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