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Job Purpose:
A Payments Officer is sought by an international bank based in central Douglas, on a permanent basis. The role holder will input and send international payments, reconcile bank own accounts, and conduct investigations into missing/problem payments.

Key Responsibilities:
Input and release outward payments.
Manage inward/outward payment queues effectively.
Offer technical specialise support.
Ensure the delivery of exceptional customer service whilst remaining aware of fraud, AML, risks, and regulations.
Act as first point of contact for payment instructions, queries, and complex cases.

Skills & Experience:
Minimum of 5 GCSEs at Grade C or above (inc. Maths & English).
Previous experience in a similar banking/financial/payroll/payments role.
Knowledge of SWIFT, BACS, CHAPS, Faster Payments, AML, and CFT Legislation and Fraud prevention.

Hours & Benefits:
Full time business hours; salary in line with relevant skills and experience; comprehensive company benefits package.

Job Purpose:
Operations Analyst is required to join the Offshore Banking Expert Services Team of a global Banking corporation, in an initial contract capacity. Based in central Douglas, the role holder will provide specialised support for the Offshore Operations business for Isle of Man, Jersey, and Guernsey-based customers.

Key Responsibilities:
Provide active support to the management team, ensuring all service levels, policies, procedures, risk, and governance are adhered to.
Review of sensitive Deceased Client cases, prior to execution of payments to executors, along with the subsequent release of payments.
Deal with all telephone and email referrals in relation to client payments (inward, outward, and online).

Skills & Experience:
12 months previous experience within Banking, preferably in an Operations capacity.
A minimum of 5 GCSEs at Grade C or above, including English and Mathematics.
Flexible and professional under pressure, with strong interpersonal skills.

Hours & Benefits:
Full time core business hours; competitive salary, Douglas based.

Job Purpose:
A Senior Administrator is required to join the Agency & Commissions team of an international Life Assurance organisation, in a permanent capacity. Working within the Customer Services department, the role holder will undertake regular reviews of existing intermediary relationships as their indemnity commission liability approaches agreed trigger levels.

Key Responsibilities:
Monitoring any debt positions.
Preparation of reports for the weekly Debt & Indemnity Commission meeting.
Processing new terms of business applications for intermediaries.
Regular communication by telephone and email with brokers and company sales teams.
Carry out agency amendments and process payments.

Skills & Experience:
Previous financial services experience is essential, ideally within the Life Assurance industry.
A clear understanding of Insurance (AML) regulations and knowledge of CDD requirements in line with the IOM Financial Services Authority.
Experience of processing UK and international payments.
An understanding of corporate legal structures would be beneficial.
Ability to deliver against deadlines and excellent organisational skills.

Hours & Benefits:
Full time business hours (35 hours working week); Salary commensurate with skills and experience; Full company benefits package.

Job Purpose:
KYC Remediation Analyst required to join the Operations Team of a leading International Bank on an initial contract basis.

Key Responsibilities:
Client on boarding and account servicing processes such as account opening, closing, data amendments and other banking activities.
On boarding clients onto online banking platform, distribution of new client advices, completing various data analysis on complaints and queries from internal clients.
Ensure all account servicing documents are completed in an accurate and consistent manner and policies are adhered to.
Build and maintain professional relationships with colleagues and liaise in other areas of the business.

Skills & Experience:
Previous financial services experience is essential.
Knowledge and experience working with KYC and CCD requirements.
Excellent communication skills, both written and verbal.

Hours & Benefits:
Competitive rates of pay, full time working pattern, based in central Douglas.
Full time, business hours.

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