go.
Get new jobs for this search by email

Job Purpose:
An international Life Assurance organisation based in Douglas are seeking a Senior Administrator to join their Commissions Team, in a permanent capacity. The role would suit a high performing person, with an understanding of intermediary terms of business applications and indemnity commission terms.

Key Responsibilities:
Process new terms of business applications for advisers
Undertake regular reviews of existing adviser relationships to ensure they continue to meet the Conduct of Business Code requirements
Regular communication by telephone and email with advisers and company Sales Team
Process suitable certifier applications
Carry out adviser amendments and process payments

Skills & Experience:
Previous Financial Services experience is essential
An awareness of intermediary terms of business applications and Indemnity commission terms would be advantageous
Experience of processing UK and international payments
An understanding of corporate legal structures would be beneficial

Hours & Benefits:
Full time business hours (35 hours p/w); Salary commensurate with relevant skills and experience; Full company benefits package

Job Purpose:
A leading Life Assurance provider based in Douglas is seeking a Customer Service Administrator to join their Contact Centre Team on an initial 6 month basis. The role requires the delivery of superior customer service to future and existing customers and brokers who contact the call centre.

Key Responsibilities:
Handling incoming and outgoing telephone calls
Act as the first point of contact, first touch resolution, dealing professionally and effectively with requests
Answer queries and take responsibility for processing each enquiry through to a satisfactory resolution
Provide customers and brokers with product and servicing information both verbally and written

Skills & Experience:
Excellent written and verbal communication skills
Proven customer service skills
Demonstrated ability to work well within a very bust team environment
Call centre experience would be highly advantageous

Hours & Benefits:
Full time business hours (35 hours p/w); Market rate salary; Full company benefits package

Job Purpose:
A leading Life Assurance provider based in Douglas is seeking a Customer Service Administrator to join their Contact Centre Team on a permanent basis. The role requires the delivery of superior customer service to future and existing customers and brokers who contact the call centre.

Key Responsibilities:
Handling incoming and outgoing telephone calls
Act as the first point of contact, first touch resolution, dealing professionally and effectively with requests
Answer queries and take responsibility for processing each enquiry through to a satisfactory resolution
Provide customers and brokers with product and servicing information both verbally and written

Skills & Experience:
Excellent written and verbal communication skills
Proven customer service skills
Demonstrated ability to work well within a very bust team environment
Call centre experience would be highly advantageous

Hours & Benefits:
Full time business hours (35 hours p/w); Market rate salary; Full company benefits package



Job Purpose:
Customer Service Officer required to join the Customer Contact Centre Department of an International Bank on an initial contract basis, likely to be made permanent.

Key Responsibilities:
Act as the first point inward contact for all telephony based customer queries
Manage and deal with a wide range of service requests from customers worldwide
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service

Skills & Experience:
Previous customer service experience is essential
Previous office experience ideally with in Financial Services is highly desirable, but not essential
A minimum of 5 GCSE's grades A*-C including Maths and English is essential

Hours & Benefits:
Structured working pattern, shift work - core business hours 6am to 12am, competitive rates of pay - based on experience, Central Douglas based
Full training provided

Job Purpose:
A Customer Service Team Manager is required to join an International Life company on a permanent basis, the successful candidate will be responsible for the day to day management of the Contact Centre team.

Key Responsibilities:
Ensure that telephone calls and online queries are answered effectively and accurately, whilst adhering to service standards
Manage and develop the team effectively, building strong working relationships
Ensure the team is kept up to date with any regulatory changes and incorporate these changes in staff procedures

Skills & Experience:
A minimum of 2 years management experience
Considerable experience within a financial services environment
Experience managing a large and busy team, ensuring calls and associated administrative tasks are accurately processed

Hours & Benefits:
Full time core business hours, salary dependent on skills & experience.

Get new jobs for this search by email

Choose Job Type