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We are recruiting for a number of exciting new roles in both our clients Customer Services and Investments departments in the South of the Island. All roles will provide an opportunity for individuals to start a rewarding career in financial services with a growing and energetic company

The Role...
Deliver superior customer services to future and existing customers
Provide back office administration for Investment related processes, ensuring that the policy holder valuations are up to date
Answering queries and taking responsibility for processing each enquiry through to satisfactory conclusion
Providing customers with product and servicing information both verbally and written, with high attention to detail and accuracy
Supporting the Administration of the Externally Managed client portfolios, Stock Reconciliations, Dividends and Corporate Actions and and trade settlements

About You...
Excellent written and verbal communication skills
Work well within a very busy team environment
Adaptable
Good planning and organisation skills
Good numerical skills
Solid IT skills
Any relevant work experience in an office or finance sector would be desirable but not essential

The Reward...
Salary based upon experience
Car parking

We have an exciting opportunity for highly motivated and talented sales people to work in our clients expanding team within the Fintech industry.

The Role...
Your daily duties will be varied, but will essentially involve
Dealing with a high volume of incoming and outbound client calls

About You...
Motivated and organised
Excellent communication skills
Naturally good at relationship building and retention
Customer Services and Sales experience, this would be beneficial, but is by no means essential

The Reward...
Modern working environment
Flexible with hybrid working and start and finish times
Great salary, with a fantastic commission structure dependent on your skills and experience

 

Our client is seeking a full time permanent Digital Support and Sales Advisor for their Retail store in Douglas.

The Role...

To provide an efficient and professional sales and support service to digital customers requiring to purchase products and services, including Mobile and Residential services and business products
Monitoring of all online orders and manage them through to completion
Maintain regular contact with all Isle of Man Dealers to make sure they have sufficient stock and distribute more stock as required
Maintain regular contact with handset repairs companies on customer repairs

About you...

Excellent customer focus and experience of working in a customer facing role
Demonstrate an interest in current and future technology and an appreciation of the telecommunications market
Good communication skills, both verbal and written
Ability to produce accurate, good quality work
Capable with all Microsoft applications such as Word and Excel

The Reward...

Competitive salary
You will work 5 days between Monday to Saturday 37.5 hours a week

We have a brilliant opportunity to join an award-winning telecoms provider. Due to their rapid and accelerating growth, they're seeking an experienced Customer Service Executive to join their fast-paced departments. This is a shift based role where the hours fall between 7am-8pm on weekdays and 8am-5pm on weekends (either Saturday or Sunday, only one weekend in every three or four, for which you'd have a day off in the week).

The Role...

Your core responsibilities will include:

Developing and using your customer services expertise to identify and resolve customer queries in a timely manner

Handling inbound and outbound calls to our customers, responding to a diverse range of problems and requests

Achieving individual, and contributing to department, SLAs and KPIs ensuring value added service to customers and best practice is followed

Identifying risks and opportunities for improvement, delivering simple, effective ways to improve the service you offer to our customers

About You...

You will need:

Relevant experience and a proven track record in a customer services role

Retentions experience is desirable, but not essential

Excellent communication skills on all levels

Sense of urgency and the ability to work in a fast-paced office environment

Excellent knowledge of Microsoft Office, especially Microsoft Excel

The Reward...

Competitive salary

Market leading benefits package

We have a brilliant opportunity to join an award-winning telecoms provider. They are looking for entrepreneurial and dynamic sales people to join their team. The role of the Business Development Executive is to work closely with the BDMs to generate new business and help develop, engage and motivate the existing network of partners.

The Role...

Your core responsibilities will include:

Identify, develop and follow up new business opportunities

Managing and building relationships with new and existing partners

Creating long term partner opportunities through understanding, targeting and developing the target markets and accounts

Accurately reporting on day to day activities

Identify turnaround partners and working with them to maximise their potential Working with partners and commercial team with the negotiation and execution of new deals.

About You...

You will need:

Have a proven track record in a busy, fast-paced and competitive sales environment

Be ambitious, self-motivated and enthusiastic

A natural passion for sales

A natural ability to build rapport and professional relationships

The Reward...

Competitive salary and OTE

Market leading benefits package

 

We are currently seeking a Customer Service and Operations Analyst within an International Bank where you will be responsible for investigating both outward and inward payments ensuring the best outcome for the bank and the customer.

The Role...

Responding to and investigating queries and payments, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

Reconcile internal accounts and work with relationship teams to update the customer on the status of their payments.

Keeping accurate records of day to day operations, logging incidents and identifying trends

Reviewing manual or ineffective processes which could be automated or enhanced

Maintaining a focus on improving our customer service and experiences

About you...

Experience of analysing and using performance data

The ability to convey information in a simple and understandable way

An understanding of contact centre operations and performance metrics

Microsoft Office skills, including PowerPoint, Excel and Word

The Reward...

Salary in line with experience

Benefits package

Our client, a leading global financial services provider is seeking a Senior Client Officer on either a temporary or permanent basis for their office in Central Douglas

The Role...

You can expect in this role to:

Provide trust and company administration services, including proactive client contact in a professional manner and in accordance with regulatory requirements, service levels and company standards so as to meet with client expectations
Autonomously administer an allocated portfolio of complex clients, which may contain some key clients of the Company, working directly with the Manager & Director responsible
Assist in managing the team and deputising in the Manager?£?s absence
Act as focal point for administration and technical queries from members of the team
Actively support the Manager in the training and development of the team to build and develop their knowledge and enhance their career and promotion prospects

About you...

To hold or to be actively working towards a professional qualification recognised by the FSA
An excellent understanding of trust and company administration
A good understanding of applicable laws and legal & regulatory concepts
Self-motivated
Proven analytical and problem-solving abilities
Exceptional communication and customer service skills

The Reward...

Central Douglas location
Discretionary bonus scheme
Rewards and recognition programme
Health and Wellbeing programmes

Our client, a leading global financial services provider is seeking a Client Officer on either a temporary or permanent basis for their office in Central Douglas

The Role...

You can expect in this role to:

Provide trust and company administration services, including proactive client contact in a professional manner and in accordance with regulatory requirements, service levels and company standards so as to meet with client expectations
Autonomously administer a portfolio of clients, with the necessary support of other members of the team as and when required

About you...

Ideally you will be either degree educated or have some level of equivalent educational development ie. started or completed elements of STEP or ICSA
Proven experience within a similar role
Sound knowledge of legal and regulatory framework
A high level of accuracy and attention to detail
Excellent written and verbal communication skills
Good organisational and multi-tasking skills
Ability to work under tight reporting deadlines
Proactive, motivated and flexible team player
Well versed in Microsoft Office tools

The Reward...

Central Douglas location
Discretionary bonus scheme
Rewards and recognition programme
Health and Wellbeing programmes

Our client, an international Life Assurance Company is seeking a Team Leader for their Claims Department for a fixed term contract of 12 months.

The Role..
Be your team?£?s first point of contact, being approachable is key
Able to personalise your team?£?s journey and engage them, using the appropriate methods, in structured 121s and team meetings
Responsibility for the team processing all withdrawals/surrenders and payments out
Set objectives for the team and to ensure that performance of individuals is managed
Ensure that appropriate controls exist within the team to mitigate risk and to ensure consistent positive outcomes for our customers
Maintain MI to accurately report the team?£?s position in terms of outstanding items and vs service level
Ensure that errors are recoded and uses feedback loops to identify opportunities for continuous improvements.

About you...

You will ensure that you put the customer at the heart of everything.

Excellent people management / team coaching and leadership skills
Confident to deputise in the Manager?£?s absence
Excellent organisational skills and ability to meet tight deadlines in an environment with competing priorities
Diligent and conscientious in the accuracy of their work, excellent attention to detail
Ability to operate in a fast paced, dynamic environment and able to work under pressure
Ability to solve complex problems quickly and decisively
Certificate in Administration is desirable
Life Office Administration (FA1)

The Reward...

Snappy sentence here, followed by bullets:

Competitive Salary
Comprehensive reward package
Income Protection
Private medical Insurance
Life Assurance
Generous pension and bonus scheme

We are currently recruiting for an experienced customer service assistant to be actively engaged in customer query resolutions and relationship building at all levels.

The Role...
The successful applicant will become an active part of a small, hard working team, you will both proactively contact customers to ensure they are happy with the service provided and react to inbound customer queries to find a resolution. You will:
Collaborate with colleagues in own team and the wider business, including suggesting ways to improve systems and service
Communicate with customers by telephone confidently and with excellent customer service skills
Strike up conversations with clients and lead communications

About You...
To be successful in this role, you will need to be experienced in managing client relationships, in a professional manner, you should:
Possess excellent communication and computer skills (preferably with experience of sending emails using a CRM system)
Be forward thinking, self motivated and comfortable working within a small team in the office, or from home unsupervised
Have a high level of accuracy when entering data
Be comfortable with using a computer or dealing with queries on multiple systems

The Reward...
Competitive salary and commission
Flexibility to work from home when required
Opportunities for learning development
Free parking

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