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Job Purpose:  
Customer Service Officer required to join the Customer Contact Centre Department of an International Bank on an initial contract basis, likely to be made permanent.

Key Responsibilities: 
Act as the first point inward contact for all telephony based  customer queries
Manage and deal with a wide range of service requests from customers worldwide 
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service

Skills & Experience:
Previous customer service experience is essential
Previous office experience ideally with in Financial Services is highly desirable, but not essential
A minimum of 5 GCSE's grades A*-C including Maths and English is essential

Hours & Benefits: 
Shift work - core business hours 6am to 8pm, competitive rates of pay -  based on experience, Central Douglas based
Full training provided

Job Purpose:
An international Wealth Management organisation based in central Douglas are seeking a Customer Support Administrator on a permanent basis. The successful applicant will deliver excellent customer service to clients and IFAs by processing all telephone calls and email requests within specified servicing times

Key Responsibilities:
Deal with internal and external customers professionally, concisely and accurately via telephone, fax and e-mail
Identify problem areas and offer various solutions wherever possible
Fully support and participate in any campaigns including the generation of new business leads

Skills & Experience:
Previous experience within Financial Services is essential, ideally within Life Assurance
Experience within a customer-facing administration role
Good telephone manner and excellent communication skills

Hours & Benefits:
Full time business hours (37.5 hours p/w); Salary commensurate with relevant skills and experience; Full company benefits package

Job Purpose:
Temporary Banking Administrator required to join an international bank working on an ongoing remediation project and providing excellent service across a diverse portfolio of clients.

Key Responsibilities:
KYC and CDD administration
Remediation of customer files
Liaising with clients to obtain necessary client information
Inputting and reviewing data

Skills & Experience:
Knowledge of KYC and CDD within a financial services environment
Experience of working within a customer orientated role within Banking or wider financial services either face to face, telephone or via email
Proficient in Microsoft Word and Excel

Hours & Benefits:
Full time core business hours, competitive hourly rate

Job Purpose:
Experienced senior administrators required to join the customer services team of an international wealth platform company. The successful applicant will have an in depth understanding of customer due diligence, new business acceptance and regulatory requirements with strong attention to detail.

Key Responsibilities:
Review new business applications for quality and regulatory anti money laundering and counter terrorism financing control purposes
Ensure that new business applications have been accepted and processed in line with internal guidelines and features
Contact financial advisers and customers to request outstanding information
Provide support and assistance to the sales force and brokers on processes and operational procedures

Skills & Experience:
Proven new business experience within Life Assurance or Investments
Strong communication and organisational skills
Excellent report writing and analytical skills
Ability to effectively manage customer and staff relationships, promptly respond to queries whilst ensuring expectations are managed

Hours & Benefits:
Full time, core business hours - permanent position. Salary in line with experience

Job Purpose:
Sales Executive required on a short term contract basis for a Gaming organisation , you will execute outbound calling to customers who have registered to achieve sustainable growth for long-term business success

Key Responsibilities:
Primary contact for new non depositing customers
Working closely with mirror teams proactively informing them of issues and improvements which will help the onboarding process
Result analysis
Performing any other tasks assigned by the Director of New Brands

Skills & Experience:
A proven track record of sales with an Interest in the gaming industry
Fluent in Mandarin is essential
First class communication skills in building close relationship with new customers
Confidence in making proactive and reactive contact with new customers
Able to manage information & data

Hours & Benefits:
Three month contract - Full time hours
Competitive salary

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