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Job Purpose:
6 Month contract opportunities within the Customer Service Team of an International Life Assurance Organisation

Key Responsibilities:
Provide an accurate service in a knowledgeable and professional manner, ensuring customer satisfaction at all times.
Act as a Customer Service Role Model, taking every opportunity to build beneficial relationships.
Confidently support peers in dealing with all customer requests.
Support a culture that encourages innovation and continuous improvement to the benefit of the customer.
Uses knowledge to assist peers to effectively deal with customer queries and identify improvements to departmental procedures.

Skills & Experience:
Previous office administration experience ideally including telephony duties.
Excellent communication skills, both written and verbal.
Able to work within a team environment and contribute at all levels.

Hours & Benefits:
Full time business hours, competitive salary, parking on site.

Job Purpose:
Customer Service Administrator required to join leading life assurance organisation for 12 month contract to deliver exceptional customer service.

Key Responsibilities:
Liaising with customers and financial advisors by telephone and in writing.
Acting as the first point of contact, dealing professionally and effectively with requests, answering queries and taking responsibility for processing each enquiry through to a satisfactory conclusion.

Skills & Experience:
2 years previous experience within financial services.
Previous experience in a customer service position preferably within a telephony position.

Hours & Benefits:
Douglas based employer, business hours.

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