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Job Purpose:  
Customer Service Officer required to join the Customer Contact Centre Department of an International Bank on an initial contract basis, likely to be made permanent.

Key Responsibilities: 
Act as the first point inward contact for all telephony based  customer queries
Manage and deal with a wide range of service requests from customers worldwide 
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service

Skills & Experience:
Previous customer service experience is essential
Previous office experience ideally with in Financial Services is highly desirable, but not essential
A minimum of 5 GCSE's grades A*-C including Maths and English is essential

Hours & Benefits: 
Shift work - core business hours 6am to 8pm, competitive rates of pay -  based on experience, Central Douglas based
Full training provided

Job Purpose:
A Retail Consultant with an enthusiasm and interest in mobile technology, is required to join the team of a leading Telecommunications provider on a short term temporary basis for a period of 5 months. The role will require the provision of professional advice and support services to customers and previous experience in a retail sales role, is required

Key Responsibilities:
Demonstrate and sell products and services for mobile and residential technical products
Able to clearly provide information for customers to make informed decisions
Process all orders and work within targets set by the company
Fully competent in the use of computerised systems

Skills & Experience:
Previous experience in telecommunications in a customer facing role would be advantageous
Excellent communication skills
Self-motivated, ability to work individually or as part of a wider team

Hours & Benefits:
Full time hours, working pattern Monday - Sunday, Centrally Based

Job Purpose:
Sales Executive required on a short term contract basis for a Gaming organisation , you will execute outbound calling to customers who have registered to achieve sustainable growth for long-term business success

Key Responsibilities:
Primary contact for new non depositing customers
Working closely with mirror teams proactively informing them of issues and improvements which will help the onboarding process
Result analysis
Performing any other tasks assigned by the Director of New Brands

Skills & Experience:
A proven track record of sales with an Interest in the gaming industry
Fluent in Mandarin is essential
First class communication skills in building close relationship with new customers
Confidence in making proactive and reactive contact with new customers
Able to manage information & data

Hours & Benefits:
Three month contract - Full time hours
Competitive salary

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