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Job Purpose:
Investment System Analyst sought after by an International Life Assurance Organisation on a 12 Month contract. Reporting into the Technical Support Manager you will be the SME for the unit pricing system, assisting all areas of investment services where required.

Key Responsibilities:
Responsible for the fund launch and closure processes on the unit pricing system.
Blended funds system maintenance - including changes in strategic asset allocations and fund switches.
Planning investment services requirements for asset on boarding, working closely with key stakeholders including treasury and ZICs.
Assisting with remediation calculations and methodologies.
Day to day trouble shooting of any system queries within Investment Services.
Assisting with technical queries around dealing and pricing including price sources and price release information.
Month end reporting.

Skills & Experience:
Proven track record in a similar role is essential.
Strong understanding of unit linked investments and pricing principles.
Sound knowledge of fundamental processes including reconciliations, corporate actions and price testing.

Hours & Benefits:
Competitive salary, 12 month contract, full time business hours.

Job Purpose:
Compliance Support Executive required to join leading life assurance organisation for 6 month contract to support the overall compliance function.

Key Responsibilities:
Maintaining regulatory contact logs, policies, procedures & business standards.
Production of Management information.
Act as the first point of call for communication both internally and externally.

Skills & Experience:
Previous experience working in a regulated environment, ideally within a compliance function.
A related professional qualification would be beneficial.
Excellent communication skills.

Hours & Benefits:
Structured working pattern, onsite car parking.

Job Purpose:
Investment Fund Administrator required for a Life Assurance organisation, reporting to the Fund Admin Manager, this position is primarily responsible for asset servicing and portfolio valuations and to provide customer focused service to internal and external customers.

Key Responsibilities:
Assets to be set up accurately and correctly within agreed service standards.
Source data from Fund Managers, IFAs, Bloomberg, custodians and websites.
Undertake initial review of documentation to ascertain if the asset meets the acceptability criteria.
Identify UK PPB tax offensive assets.
Review custodian records and collate necessary information to process Corporate Actions and Dividends.
Collating and inputting external asset prices for PPB and Internal Fund valuations.
Processing PPB and Internal Fund valuations, first review of system output, identification and escalation where appropriate, of exceptions.
Processing policy holder movement in Internal Funds and to deal out exposure created from those movements.
Assisting the team Senior and Manager with checking other team members output.

Skills & Experience:
Excellent knowledge of financial instruments, bonds, equities, collectives, fixed deposits, structured products.
Demonstrate a good understanding of pricing and valuations.
Experience of navigating financial websites on the Internet.
Demonstrate a core knowledge of MS Excel.

Hours & Benefits:
Full Time permanent hours.
Salary based on experience.

Job Purpose:
Administrator required to join an established Financial Services Group as part of the Complaint Handling Team in a part time permanent capacity. The role holder will be responsible for dealing effectively with customer complaints as the first point of contact and handling any issues in an effective and timely manner.

Key Responsibilities:
Bring customer complaints to a swift, efficient and cost-effective conclusion ensuring a fair customer outcome whilst following Company and regulatory policies and procedures.
Analyse complaints and negotiate the best outcome in every situation considering the available information.
Maintain the Company's complaints register and complaints records.
Provide management information as requested in an accurate and timely manner.
Assist with the ongoing monitoring of complaints and undertake root cause analysis.
Undertake any other reasonable tasks as requested by the compliance function.

Skills & Experience:
Experience in customer service and complaints management.
3 years' + office experience.
Excellent communication skills.
A good understanding of fund and investment management, life and general insurance and pension legislation- desirable but not essential.
A good understanding of investment services and their practical applications- desirable but not essential.

Hours & Benefits:
Part time working pattern (flexible)-potential for this to increase to full time hours if desired, competitive rates of pay, based in Central Douglas.

Job Purpose:
A Reconciliations Administrator is required to join the Investment Services Team of an international financial services organisation based in central Douglas. Joining on a permanent basis, the role holder will ensure all reconciliations meet regulatory requirements and timeframes.

Key Responsibilities:
Reconcile stock and cash positions using interfaces, statements, and/or websites.
Investigate and document any reconciliation differences and liaise with other departments to ensure differences are resolved.
Maintain accurate records of reconciliations that have been matched and provide regular statistics to the Senior Operations Manager.

Skills & Experience:
Previous experience in an Investment Services Environment.
Knowledge of databases and Excel would be an advantage.
Excellent attention to detail and a flexible attitude.

Hours & Benefits:
Full time business hours; Market rate salary and company benefits package.

Job Purpose:
A leading Life Assurance and Wealth Management organisation is seeking to fill a number of different Administrative positions within the company. Joining on either a permanent or fixed term contract basis, role holders will act as first point of contact for clients, whether processing initial applications, servicing policies from other providers, or making payments.

Key Responsibilities:
Provide vital administrative support to one of the key business areas.
Respond to all queries promptly and professionally.
Ensure client requests are processed accurately and efficiently.
Present information in an easy to understand way.

Skills & Experience:
Minimum of 5 GCSEs at grade C or above (inc. Maths and English).
Previous experience in a customer service or administrative role.
An understanding of the Financial Services industry is preferred.
Knowledge/experience of AML, KYC, payments/bank transfers is highly desirable.
Confident user of MS Office (inc. Word, Excel, and Outlook).

Hours & Benefits:
Full time business hours based on a 35 hour working week; Salary entirely commensurate with relevant skills and experience; attractive company benefits package.

Job Purpose:
A leading Life Assurance and Wealth Management organisation is seeking to fill a number of different Administrative positions within the company. Joining on either a permanent or fixed term contract basis, role holders will act as first point of contact for clients, whether processing initial applications, servicing policies from other providers, or making payments.

Key Responsibilities:
Provide vital administrative support to one of the key business areas.
Respond to all queries promptly and professionally.
Ensure client requests are processed accurately and efficiently.
Present information in an easy to understand way.

Skills & Experience:
Minimum of 5 GCSEs at grade C or above (inc. Maths and English).
Previous experience in a customer service or administrative role.
An understanding of the Financial Services industry is preferred.
Knowledge/experience of AML, KYC, payments/bank transfers is highly desirable.
Confident user of MS Office (inc. Word, Excel, and Outlook).

Hours & Benefits:
Full time business hours based on a 35 hour working week; Salary entirely commensurate with relevant skills and experience; attractive company benefits package.

Job Purpose:
Senior Administrator required to join the Dealing department of a leading life assurance organisation. You will be required to accurately record and execute dealing instructions.

Key Responsibilities:
Accurately raise all trades, ensuring that the transactions are permissible and do not create unapproved overdrawn positions.
Place all external trades in line with the appropriate market guidelines and timeframes, company service standards and FCA and internal governance regulations.
Ensure that share transfers are accurately reflected on systems at all stages of the process to ensure accurate reporting.

Skills & Experience:
Minimum of 2 years experience within Life Assurance.
Great communication skills and attention to detail.
Hold 5 GCSE's grade A - C including English & Maths.
Study towards attainment of IOC is desirable but not mandatory.

Hours & Benefits:
Competitive remuneration package, onsite parking.

Job Purpose:
Senior settlements administrator required to join an international life organisation to ensure the timely trade settlement of all investment transactions and to accurately administer external custodian accounts and custody records.

Key Responsibilities:
Receive / chase and input all deal confirmations and contract notes within agreed procedures and time scales to ensure that trades settle within deadlines and do not incur late fees.
Input and assist with the checking of all Investment related transactions accurately and in line with system access rights and agreed procedures.
Allocate all settlement proceeds and deposit maturities received in line with agreed procedure and reconciliation guidelines ensuring that coverall renunciations are in place where possible.
Administer cash and stock settlements, including the failed trades report to ensure they are made in a timely and accurate manner in line with the authorisation matrix and do not incur late settlement fines.
Accurately set-up, monitor and maintain both new external cash deposits and maturities/roll-overs in line with dealer instructions and within agreed time scales.
Assist the Team Leader in the delivery of cross training within the team and the wider business.
Act as a form owner for the team, ensuring the timely distribution and update of the appropriates forms within the agreed service standards.

Skills & Experience:
2-3 years previous experience in a similar role within financial services, ideally within Investments.
Study towards attainment of IOC is desirable but not mandatory.
Ability to articulate thoughts and ideas in a clear and confident manner.

Hours & Benefits:
Full time permanent hours.
Salary dependent on previous experience.

Job Purpose:
Tender Manager required on a permanent basis to join one of the world's leading insurers, you will be responsible for the delivery of effective and timely tender responses to win and retain new group risk and group savings business. In addition to managing a team you will be responsible for your own pipeline of tenders and provide technical guidance to the business.

Key Responsibilities:
Manage a team of 2 tender managers; handling multiple often conflicting priorities personally and across the team as well as mentoring & developing the team.
Own and handle tender responses finding suitable solutions to requested or required exceptions to standard processes, product features, terms and conditions, fees/charges funds (savings only) and other variables
Build credibility as a product provider who is flexible and pragmatic in their approach to meeting customer requirements.
Point of reference on technical issues and non-standard cases to the wider business.
Works across the business to build relationships that reassure the active sharing of standard methodology developing consistency to tenders.
Handle and influence a wider range of stakeholders.
Protect and improve reputation by ensuring you deliver on promises made and say “no” when developments are not feasible.
Review and maintain excellent data quality within the MI databases by working and training users across the business, providing UAT when required and being a point of contact for questions.
Produce monthly MI reports for senior management ensuring the reports are accurate and a true reflection of the business.
Accountable for own personal development and ongoing professional development.

Skills & Experience:
5 years+ relevant work experience (for example; leading customer relationships, supporting proposition development, corporate client on boarding).
Experience of working constructively in a matrix management organisation and with people in different locations with the ability to handle remote teams, to motivate others to deliver and handle multi-cultural sensitivities.
A good understanding of international group risk and/or savings.
Technical understanding of the operations within a Life Insurance company (preferably with a focus on group risk propositions).
Able to communicate complex technical matters at a level appropriate to the recipient, exercising tact & subtlety where necessary.
Resilient to work effectively under pressure and to tight deadlines.

Hours & Benefits:
Full Time - permanent hours
Competitive salary and benefits package.

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