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Job Purpose:
Experienced Customer Services Manager required to join leading Wealth Management business, to lead a fast paced centre of service excellence driving performance and standards across the function.

Key Responsibilities:
Drive continuous improvement and quality standards.
People management and performance improvement across a multi functional team.
Control and mitigation of risk and a strong understanding of risk management practices.
Work with a variety of stakeholders in order to design and deliver strategy.

Skills & Experience:
Management experience gained in a financial services environment, preferably life assurance.
Proven record of identifying and implementing process improvement, previous LEAN experience would be advantageous.
Excellent people management and leadership skills, preferably across multi functional teams.
A good working knowledge of the appropriate regulatory environment including chargeable event reporting requirements would be beneficial.

Hours & Benefits:
Competitive salary & benefits package, structured working pattern, centrally based.

Job Purpose:
Training & Competency Manager (RDR Level 4 qualified) required to join an expanding IFA business on the Isle of Man in a permanent capacity, to lead the IFA team and ensure the highest level of advice is provided to clients. The role holder will work closely with and undertake technical direction from the Managing Director to ensure smooth application of the Training & Competency regime to high level standards

Key Responsibilities:
Supervise advisers within your span of control.
Lead a successful, motivated, compliant regulated team by setting defined objectives and conduct appraisals to measure achievement.
Provide suitability of advice oversight and supervise team according to experience. Work closely with Compliance to resolve regulated complaints in a timely manner.
Identify knowledge or skills gaps and apply coherent plans to close any gaps identified.
Support adviser Induction Training, to assist in the development of new entrants' knowledge of compliant behaviours towards competent status by 'close supervision' monitoring.
Support IFAs in developing their business goals & objectives. Demonstrate and share knowledge and understanding.
Maintain accurate records relating to T&C and related matters.
Support the firm's Compliance function, to coordinate, oversee and support complaint cases.
To provide oversight of pre review cases prior to final sign-off by the Managing Director.
To supervise and monitor business risks in accordance with regulatory requirements and internal procedures. Complete tasks in accordance with the Training and Competence scheme.
Control and, as necessary, input into the production, maintenance and quality of the content of Financial Planning Reports.
Provide coaching to both IFAs and Client Managers in order to drive up excellence throughout the Company.
Conduct appraisals
To demonstrate and apply technical skills, market and product knowledge to a level that will support business development.
Keep abreast of regulatory and legislative requirements and be prompt to act on relevant changes.

Skills & Experience:
Proven experience gained at a senior level within an IFA, banking or regulatory environment with a highly developed understanding and knowledge of all areas of financial planning.
Experience in training, coaching and constructive feedback.
Well-developed written communication skills, able to construct logical, clear and concise documentation appropriate to given audience.
Understand current regulations and how they apply to clients.
Qualified to RDR level 4 or above.

Hours & Benefits:
Market rate salary and comprehensive benefits.

Job Purpose:
Business Analyst Team Manager required to join an expanding international life company, in a permanent capacity on the Isle of Man. Primary focus will be to lead a team of Business Analysts identifying, documenting and implementing process improvements.

Key Responsibilities:
Leader in the exponent of change, managing a team of Business Analyst, identifying, documenting and implementing process improvements.
Providing support for larger projects.
Coaching, reviewing and encouraging growth in the team.
Defining best practices for the team ensuring that process reviews, business requirements and user acceptance plans are completed in a consistent manner.
Planning and resource allocation to make sure that projects have the right level of support from the Business Analyst team.
On boarding and training of new team members.
Assist with business and market research in terms of existing and new developments.
Where required act as Business Analyst lead on projects.
Manage smaller projects.

Skills & Experience:
Wealth of experience within an analyst role preferably within financial services.
Experience of managing a team of at least four staff.
Excellent written and oral communication skills.
Ability to build and maintain business relationships.
Proven experience of delivering business improvements and efficiencies.
Good facilitation, presentation, and report writing skills.
Experience of systems methodologies e.g. Waterfall and/or Agile.

Hours & Benefits:
Competitive salary and benefits.

Job Purpose:
An experienced and ambitious Trust & Corporate Services professional is sought to join a boutique Fiduciary Services Provider. The successful applicant will work autonomously, as part of a small team, initially administering all aspects of a portfolio of client entities, but also having the potential for future career development and wider business and client management responsibilities, including travel.

Key Responsibilities:
Broad administration requirements of a portfolio of trusts and companies.
Maintaining excellent relationships with clients and professional advisers / intermediaries
Ensuring that work is undertaken in accordance with regulatory standards, including timely performance of annual reviews.
Reporting to the Directors, but working proactively and autonomously as well as part of a small, professional team.

Skills & Experience:
Around 7 years + Trust and Corporate Services experience to include extensive technical industry understanding and knowledge of IOM regulations, particularly AML/CFT.
Qualified by experience or part /fully ICSA/STEP qualified (studies would be encouraged and supported).
Enthusiastic and proactive approach, used to working both independently as well as part of a small team.
Excellent written and oral communication skills.
It would be advantageous to have knowledge of bookkeeping and accounting, although this is not essential.

Hours & Benefits:
9am - 5.30pm, highly competitive salary with additional company benefits including car parking.

Job Purpose:
HR Professional required to join a leading Software Development House, in a permanent capacity based in the Isle of Man as the HR Business Partner. You will provide first line support to the Managing Director and senior management team, taking ownership to deliver an effective and efficient HR support, service and advisory to the business.

Key Responsibilities:
Effectively advise on employment law related issues for each jurisdiction.
Continually update employment law knowledge for each jurisdiction within their remit.
To act as first line HR support and answer general day to day queries from line managers and
Employees.
To ensure effective and timely communication and dissemination of quality information and HR.
intelligence to the Managing Director and the HR team.
Managing disciplinaries, terminations, mediations and performance improvement plans
Managing staff stress levels.
Manage the performance management processes and continually seek to improve the process.
Review role profiles on a regular basis to ensure they meet the needs of the business.
Management of all probation reviews and ensure appropriate correspondence is completed.
Proactively work on talent branding for the company to attract the best talent.
Conduct interviews as appropriate within the company, ensuring they follow best practice.
Liaise with Talent Development Team to understand annual training budgets and communicate to
Department Leads.
In conjunction with the Talent Development Team, monitor training requirements and budgets.
Assist with the implementation of Talent Development strategies within your location.
Be a champion for personal and professional development and foster a positive learning culture among
our people.

Skills & Experience:
Significant relevant experience in a similar HR role.
Demonstrate effective written and oral communication skills.
Ability to work effectively and flexibility as part of a team.
IT literate with good working knowledge of Microsoft Office.
Excellent knowledge of basic employment law.
A strong academic background (formal qualification, HND, Degree or equivalent experience.
Excellent initiative, flexibility, self-motivation and organisational skills with attention to detail as well as
Team working and the ability to accept and follow direction.
To have a working knowledge of employment procedures, terms and conditions of employment and
employment law to support the work of the HR team.
CIPD qualified (ideally level 7) and/or degree educated.

Hours & Benefits:
Competitive salary and comprehensive benefits.

Job Purpose:
Senior Manager - Business Development, Yachting is required to take responsibility for the group's yachting new business. Working for a leading International Trust and Corporate Service Provider, the role holder will promote the organisation's yachting and crewing business lines and work closely with the Yachting Director and Head of Business Development, to create, implement and manage an appropriate strategy to achieve targets.

Key Responsibilities:
Promotion of the organisation's yachting and crewing business lines, with overall responsibility for achieving the group's yachting new business targets.
Working closely with the Yachting Director and Head of Business Development, to create, implement and manage an appropriate strategy to achieve targets.
Assisting with development of new products and services.
Frequent travel will be required to raise brand awareness Internationally, both externally but also internally, raising awareness and referrals for yachting services within the group.
Working with teams across the business to ensure streamlined and effective proposals and processes.

Skills & Experience:
5 years industry relevant experience, to include extensive experience and understanding of EU VAT, yacht registries and crewing and social security requirements
Industry qualification (STEP, ICSA), with extensive working knowledge of trust and corporate services.
Proven business development experience within similar work, having an existing network of contacts.
Excellent interpersonal and communication skills.
Motivated and results focused, experienced in working under pressure within a commercial environment, used to meeting deadlines.

Hours & Benefits:
Full time, highly competitive and comprehensive benefits package.

Job Purpose:
Senior Trust Manager, professionally qualified with 10+ years experience within Fiduciary Services, is sought by an established Trust Company. The role requires supervision of a team of around 8 Administrators, together with direct responsibility for a small portfolio of key clients. Candidates will be used to managing a team, meeting reporting deadlines, targets and managing budgets, coaching and developing staff as needed. It is likely to require participation in marketing trips for the business.

Key Responsibilities:
Responsible for the management of a team of around 8 Administrators, ensuring client expectations and service standards are met.
Direct responsibility for a small portfolio of key clients.
Overall responsibility for meeting deadlines, targets and managing budgets within the team, contributing towards group performance.
Used to working in a commercial manner, effectively resolving operational or technical issues and meeting company and regulatory guidelines.

Skills & Experience:
Professionally qualified with 10+ years experience within Fiduciary Services.
Experienced manager, used to overseeing a team and coaching and developing staff on an ongoing basis.
Strong industry understanding, coupled with a proactive approach.
Experienced in participating in marketing trips for the business, as needed.

Hours & Benefits:
Full time, competitive salary and benefits.

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