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We are looking for a service delivery coordinator to manage and coordinate the delivery of business customer order requests, including all the parts of a project to ensure that each component is processed and completed correctly with a focus on great customer communications.
The Role...
Your main responsibility will be coordination of corporate business orders, covering all components of the customer request, including provisioning supplier?£?s orders, assigning and scheduling works, closing tasks and customer communication, you will:
Provide end to end ownership of corporate orders
Regular and effective customer communication, and internal communication with sales and other departments, as required
Ensure orders consistently follow customer journeys
Deal with customer queries that are received by the service delivery team
Process business and consumer service order requests for customers
Answer incoming calls from clients in a professional and friendly manner
Understand and comply with the licence and other regulatory rules applying to the position
Understand and comply with data protection laws
Undertake appropriate security awareness training covering information security, data protection, financial crime and payment card data and comply with their information security responsibilities
About You...
You will have excellent customer focus, empathy and experience of working in a customer facing role, alongside:
Good communication skills, both verbal and written, particularly in regards to using appropriate levels of communication with our varied customer base
A consultative approach is required to work with stakeholders, both internal and external to the company
Project management skills are highly desirable as the role requires a structured approach to a varied workload
Naturally methodical, question asker, inquisitive and process orientated
Previous experience within a similar role
The Reward...
The successful candidate will receive:
A permanent, 37.5 hour contract
Competitive salary based upon skills and experience
The Role...
Your main responsibility will be coordination of corporate business orders, covering all components of the customer request, including provisioning supplier?£?s orders, assigning and scheduling works, closing tasks and customer communication, you will:
Provide end to end ownership of corporate orders
Regular and effective customer communication, and internal communication with sales and other departments, as required
Ensure orders consistently follow customer journeys
Deal with customer queries that are received by the service delivery team
Process business and consumer service order requests for customers
Answer incoming calls from clients in a professional and friendly manner
Understand and comply with the licence and other regulatory rules applying to the position
Understand and comply with data protection laws
Undertake appropriate security awareness training covering information security, data protection, financial crime and payment card data and comply with their information security responsibilities
About You...
You will have excellent customer focus, empathy and experience of working in a customer facing role, alongside:
Good communication skills, both verbal and written, particularly in regards to using appropriate levels of communication with our varied customer base
A consultative approach is required to work with stakeholders, both internal and external to the company
Project management skills are highly desirable as the role requires a structured approach to a varied workload
Naturally methodical, question asker, inquisitive and process orientated
Previous experience within a similar role
The Reward...
The successful candidate will receive:
A permanent, 37.5 hour contract
Competitive salary based upon skills and experience
Learning & Development Officer required to join an international wealth management organisation, committed to unlocking the potential of employees by providing blended learning opportunities to help develop talent.
The Role...
Primarily responsible for the identification, development and facilitation of Learning and Development activities to support company values and build capacity across the organisation, you will be responsible for:
Identification of training and development needs in conjunction with line managers, departments heads and HR.
Develop and deliver a range of in house training, including Induction
Sourcing and facilitation of specialist training
Ongoing development of training programmes to strengthen manager skill sets and supporting line managers in identifying and solving training problems
Production of Monthly MI and evaluation of training effectiveness
About You...
The ideal candidate will have previously worked within the life assurance with some previous experience within a training environment, alongside
Good presentation / facilitation skills
Strong verbal and written communication skills
Excellent stakeholder management skills with the ability communicate and challenge effectively at all levels
Preferably holding or working towards appropriate qualifications
The Reward...
Douglas based, benefits package, onsite parking
Within this role, you will be working as a Junior Trader for a global commodity trading and shipping business.
The Role...
Within this role your key responsibilities will be:
Monitoring and reporting of affiliate inventory
Discovery of global product price and determining of cost-effective sources of raw materials to facilitate strategic decision making
Reporting of open derivative or physical positions and ensuring compliance with trading policies
About You...
Preferably educated to degree level within International Business, Economic, Statistics, however other degrees are considered
Previous experience within the commercial sector or business acumen experience
Ability to travel to various countries where the organisation conducts business
The Reward...
You will be based in central Douglas, and will receive:
Competitive Salary
The Role...
Within this role your key responsibilities will be:
Monitoring and reporting of affiliate inventory
Discovery of global product price and determining of cost-effective sources of raw materials to facilitate strategic decision making
Reporting of open derivative or physical positions and ensuring compliance with trading policies
About You...
Preferably educated to degree level within International Business, Economic, Statistics, however other degrees are considered
Previous experience within the commercial sector or business acumen experience
Ability to travel to various countries where the organisation conducts business
The Reward...
You will be based in central Douglas, and will receive:
Competitive Salary
Compliance Assistant required to join the Insurance sector to assist with ensuring compliance within the regulatory environment, including requirements relating to anti-money laundering and combating the financing of terrorism
The Role...
Review and assess Customer Due Diligence (CDD) to remove or mitigate areas of risk
Review of existing client account information and documentation to verify that all applicable legal, regulatory, procedural and process requirements are satisfied
Use of 3rd party software to check clients or potential clients against Sanctions lists or warning issued by a competent authority
Make capable and effective decisions and escalate problems within reporting lines
Apply sound business judgment to identify and escalate any unusual or suspicious activities to senior management or the MLRO as required.
Assist and guide business colleagues in application of AML / CFT / CDD requirements
About you...
A professional qualification such as International Compliance Association (ICA) or similar would be an advantage
Previous experience in a relevant AML / CDD financial services environment
Experience in Risk & Compliance requirements, including but not limited to, CDD / EDD for high net worth individuals and more complex financial structures such as trusts, corporate and foundations across multiple jurisdictions worldwide
An understanding of regulatory framework in IOM
The Reward...
Market rate salary with benefits package
The Role...
Review and assess Customer Due Diligence (CDD) to remove or mitigate areas of risk
Review of existing client account information and documentation to verify that all applicable legal, regulatory, procedural and process requirements are satisfied
Use of 3rd party software to check clients or potential clients against Sanctions lists or warning issued by a competent authority
Make capable and effective decisions and escalate problems within reporting lines
Apply sound business judgment to identify and escalate any unusual or suspicious activities to senior management or the MLRO as required.
Assist and guide business colleagues in application of AML / CFT / CDD requirements
About you...
A professional qualification such as International Compliance Association (ICA) or similar would be an advantage
Previous experience in a relevant AML / CDD financial services environment
Experience in Risk & Compliance requirements, including but not limited to, CDD / EDD for high net worth individuals and more complex financial structures such as trusts, corporate and foundations across multiple jurisdictions worldwide
An understanding of regulatory framework in IOM
The Reward...
Market rate salary with benefits package
We are currently seeking a Finance Assistant on a permanent basis within a Global Asset Management and Insurance Group.
The Role...
Processing payments
Monthly bank reconciliations
Monitoring bank accounts and updating cashbook spreadsheets
Maintenance and upkeep of multiple bank mandates
Coordinate and maintain placement of fixed deposits at various banks, in line with client requirements
Posting entries into SUN
Inputting and processing purchase invoices
About you...
Experience of banking systems
Numerate and show attention to detail and accuracy
Some knowledge of double entry bookkeeping
Experience of Excel and Word
The Reward...
Salary in line with skills and experience
Comprehensive benefits package
The Role...
Processing payments
Monthly bank reconciliations
Monitoring bank accounts and updating cashbook spreadsheets
Maintenance and upkeep of multiple bank mandates
Coordinate and maintain placement of fixed deposits at various banks, in line with client requirements
Posting entries into SUN
Inputting and processing purchase invoices
About you...
Experience of banking systems
Numerate and show attention to detail and accuracy
Some knowledge of double entry bookkeeping
Experience of Excel and Word
The Reward...
Salary in line with skills and experience
Comprehensive benefits package
During the transformation of finance activities, this role will see you lead the analysis of business requirements, defining impact and risk assessments and supporting the creation of revised target operating models.
The Role...
Your key responsibilities will be:
Working closely with the Finance Management team to provide analysis that assists functional and strategic decisions
Documenting requirements that detail the business objectives, including both functional and non-functional aspects
Ensuring that initiatives are aligned and drive the organisation in the right strategic direction
Break down larger initiatives into smaller deliverables to achieve earlier benefit realisation, whilst holding a holistic end to end view of the impact to business processes
Conducting an impact analysis assessment before approval or prioritisation
Ensuring that the initiatives being delivered are continuously assessed for suitability, with a willingness to pivot or stop where appropriate
About You...
The ideal candidate will have proven experience within business analysis, as well as:
Proven experience in delivering initiatives using an agile approach, with the ability to adapt the approach where necessary in order to meet the business need
Candidate will preferably have a Bachelor?s degree or Professional Business Analysis Certification
The Reward...
You will be located in the Douglas Business Park, and will receive:
A competitive salary
The Role...
Your key responsibilities will be:
Working closely with the Finance Management team to provide analysis that assists functional and strategic decisions
Documenting requirements that detail the business objectives, including both functional and non-functional aspects
Ensuring that initiatives are aligned and drive the organisation in the right strategic direction
Break down larger initiatives into smaller deliverables to achieve earlier benefit realisation, whilst holding a holistic end to end view of the impact to business processes
Conducting an impact analysis assessment before approval or prioritisation
Ensuring that the initiatives being delivered are continuously assessed for suitability, with a willingness to pivot or stop where appropriate
About You...
The ideal candidate will have proven experience within business analysis, as well as:
Proven experience in delivering initiatives using an agile approach, with the ability to adapt the approach where necessary in order to meet the business need
Candidate will preferably have a Bachelor?s degree or Professional Business Analysis Certification
The Reward...
You will be located in the Douglas Business Park, and will receive:
A competitive salary
This role will see you leading a Finance transformation project, this is an exciting opportunity for the right candidate to plan and oversee multiple Finance work streams in different locations
The Role...
You will be working mainly with the finance function, being responsible for the successful initiation, planning, design, execution, monitoring, controlling and closure of this project, as well as:
Working with the project team in creating an achievable but challenging delivery plan
Accountable for ensuring resources track and report progress in a consistent and timely manner, including deliverables by external parties
Responsible for ensuring the project team are actively managing their workloads, forecasting capacity and planning deliveries with a challenging yet sustainable pace
Managing the team and initiative financials, tracking actuals against budget, completing monthly financial process, and obtaining any approval to ensure project stays within governance
Monitoring project compliance against IT governance framework and obtaining approval as required
About You...
The ideal candidate will have proven experience as a Project Manager, as well as:
A history of successful implementation of transformation within finance activities
Knowledge of the insurance industry is essential
Preferred certificate with Scrum or Professional Project Management
Proven experience in the development of governance approaches and prioritisation to ensure the right work is done correctly
The Reward...
You will be based in Douglas, Isle of Man and will receive:
A competitive salary
The Role...
You will be working mainly with the finance function, being responsible for the successful initiation, planning, design, execution, monitoring, controlling and closure of this project, as well as:
Working with the project team in creating an achievable but challenging delivery plan
Accountable for ensuring resources track and report progress in a consistent and timely manner, including deliverables by external parties
Responsible for ensuring the project team are actively managing their workloads, forecasting capacity and planning deliveries with a challenging yet sustainable pace
Managing the team and initiative financials, tracking actuals against budget, completing monthly financial process, and obtaining any approval to ensure project stays within governance
Monitoring project compliance against IT governance framework and obtaining approval as required
About You...
The ideal candidate will have proven experience as a Project Manager, as well as:
A history of successful implementation of transformation within finance activities
Knowledge of the insurance industry is essential
Preferred certificate with Scrum or Professional Project Management
Proven experience in the development of governance approaches and prioritisation to ensure the right work is done correctly
The Reward...
You will be based in Douglas, Isle of Man and will receive:
A competitive salary
Experienced Marketing Lead required to join an international Legal Firm on the Isle of Man, reporting into the COO. Ideally suited to a marketing/communications professional with significant experience within the professional services environment.
The Role...
Responsible for the delivery and measurement of marketing, communications, public relations and social media for global marketing campaigns and business projects
Responsible for procurement of all marketing platforms, resources and tools and management of the marketing budget
Responsible for account and relationship management with business critical marketing suppliers
Member of the Global Marketing Committee, working alongside jurisdictional marketing teams
Deliver communication plans for those projects and campaigns which span our business development, marketing, public relations, internal communications and social media channels as appropriate
Work with the Global Marketing Committee to ensure local teams understand global campaigns, timelines and key messaging and incorporate into local plans; work with local Marcomms Executives to ensure local communications and public relations are in place and aligned with global objectives
Measure all activities against agreed measurement processes and produce measurement reports for distribution to Group Initiatives Business Leads and Chief Operating Officer
About you...
Highly experienced marketing and communications professional
Ideally hold relevant professional qualifications excellent communication and interpersonal skill
Senior stakeholder experience ability to manage multiple projects
Experience in web development and maintenance
Experience in developing and implementing social media strategies
Experienced copy writer
The Reward...
Competitive salary
Comprehensive benefits
The Role...
Responsible for the delivery and measurement of marketing, communications, public relations and social media for global marketing campaigns and business projects
Responsible for procurement of all marketing platforms, resources and tools and management of the marketing budget
Responsible for account and relationship management with business critical marketing suppliers
Member of the Global Marketing Committee, working alongside jurisdictional marketing teams
Deliver communication plans for those projects and campaigns which span our business development, marketing, public relations, internal communications and social media channels as appropriate
Work with the Global Marketing Committee to ensure local teams understand global campaigns, timelines and key messaging and incorporate into local plans; work with local Marcomms Executives to ensure local communications and public relations are in place and aligned with global objectives
Measure all activities against agreed measurement processes and produce measurement reports for distribution to Group Initiatives Business Leads and Chief Operating Officer
About you...
Highly experienced marketing and communications professional
Ideally hold relevant professional qualifications excellent communication and interpersonal skill
Senior stakeholder experience ability to manage multiple projects
Experience in web development and maintenance
Experience in developing and implementing social media strategies
Experienced copy writer
The Reward...
Competitive salary
Comprehensive benefits
Senior Compliance Offer & Data Protection Officer required to join a global wealth management business, reporting into the Head of Compliance. Permanent position based in the Isle of Man providing input into the compliance strategy and execution of the Data Protection strategy across the region.
The Role...
Analyse and identify compliance risks, processes and controls and provide advice to
Business Units
Establish a compliance culture that contributes to the overall objective of prudent risk
management by the Bank
Contribute towards the delivery of the annual compliance plan, in partnership with the wider
Compliance team
Promote effective delivery and management of Compliance risk through embedment of the
Compliance Framework across the IoM licenced entities
Manage interaction with the IoM Regulatory Authorities
Ensure that an effective compliance training plan is adopted and implemented
Proactively identify, analyse and track changes to regulatory requirements to ensure that
business can respond proactively to regulatory change
Provide induction training to all new recruits and ongoing training on regulatory matters as
required
Ensure Compliance Manuals, Policies and Training Material are aligned with regulatory
requirements in the IoM
Understand the business and the financial regulatory environment to provide specialist
advisory services to the business
About you...
Extensive experience in a senior compliance position
Hold a relevant professional qualification
Background in a similar regulated background within financial services
Beneficial to have experience within international banking
Valid and valuable experience of local and international regulations
Excellent stakeholder management experience
The Reward...
Highly competitive salary
Comprehensive benefits package
The Role...
Analyse and identify compliance risks, processes and controls and provide advice to
Business Units
Establish a compliance culture that contributes to the overall objective of prudent risk
management by the Bank
Contribute towards the delivery of the annual compliance plan, in partnership with the wider
Compliance team
Promote effective delivery and management of Compliance risk through embedment of the
Compliance Framework across the IoM licenced entities
Manage interaction with the IoM Regulatory Authorities
Ensure that an effective compliance training plan is adopted and implemented
Proactively identify, analyse and track changes to regulatory requirements to ensure that
business can respond proactively to regulatory change
Provide induction training to all new recruits and ongoing training on regulatory matters as
required
Ensure Compliance Manuals, Policies and Training Material are aligned with regulatory
requirements in the IoM
Understand the business and the financial regulatory environment to provide specialist
advisory services to the business
About you...
Extensive experience in a senior compliance position
Hold a relevant professional qualification
Background in a similar regulated background within financial services
Beneficial to have experience within international banking
Valid and valuable experience of local and international regulations
Excellent stakeholder management experience
The Reward...
Highly competitive salary
Comprehensive benefits package
We are currently seeking a Client Case Manager for a Contractor Services company, to be responsible for taking on and managing new clients.
The Role...
Supporting clients with complicated and personal situations focused around their tax compliance and communication with relevant tax authorities in the UK and beyond
Communicating with the clients in an empathetic manner with a mind for delivering top class customer service, making difficult and complex situations feel easier and less frustrating
Dealing with a variety of client emotions and requirements is very important as is the ability to deal with and convey complex and detailed information
About you...
The individual will be a firm team player with a positive, problem solving mindset
Experience of UK tax compliance desired but not essential
Customer relationship management experience essential
A high level of communication skills
Good attention to detail is important and the ability to work with finer, more complex sets of data is essential
The Reward...
Competitive salary in line skills and experience
Benefits package
Onchan Location
The Role...
Supporting clients with complicated and personal situations focused around their tax compliance and communication with relevant tax authorities in the UK and beyond
Communicating with the clients in an empathetic manner with a mind for delivering top class customer service, making difficult and complex situations feel easier and less frustrating
Dealing with a variety of client emotions and requirements is very important as is the ability to deal with and convey complex and detailed information
About you...
The individual will be a firm team player with a positive, problem solving mindset
Experience of UK tax compliance desired but not essential
Customer relationship management experience essential
A high level of communication skills
Good attention to detail is important and the ability to work with finer, more complex sets of data is essential
The Reward...
Competitive salary in line skills and experience
Benefits package
Onchan Location
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