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Job Purpose:
Customer Service Officer required to join the Customer Contact Centre Department of an International Bank on an initial contract basis, likely to be made permanent.

Key Responsibilities:
Act as the first point inward contact for all telephony based customer queries.
Manage and deal with a wide range of service requests from customers worldwide.
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service.

Skills & Experience:
Previous customer service experience is essential.
Previous office experience ideally with in Financial Services is highly desirable, but not essential.
A minimum of 5 GCSE's grades A*-C including Maths and English is essential.

Hours & Benefits:
Structured working pattern, shift work - core business hours 6am to 12am, competitive rates of pay - based on experience, Central Douglas based.
Full training provided.

Job Purpose:
Temporary Investment Administrator required to join the Settlements team at an established Private Wealth Management Organisation on an initial 6 month basis.

Key Responsibilities:
Processing multicurrency dividends and other income payments, processing and reviewing consolidated tax reports.
Applying withholding tax accurately across all income payments.
Update procedures when system updates and changes in regulations and the industry occur.
Ensuring customer queries are dealt with in a professional and effective manner whilst liaising with clients on a regular basis.
Provide support to the Investment Administration Executive and other team members.

Skills & Experience:
A minimum of two years in an investment administration role is essential.
To have a thorough knowledge of investment administration activities, both technical and operational, with the ability to detect possible problems and provide solutions.
Previous experience in a dealing role would be advantageous but not necessary.

Hours & Benefits:
12 Month Fixed Term Contract. Full time hours. Market rate salary.

Job Purpose:
A Service Desk Technician is sought by a leading international Bank based in central Douglas on a permanent basis. The role holder will contribute to ensure the efficient running of the IT service delivery system across the company.

Key Responsibilities:
Act as first point of contact to the business on behalf of IT on all technology related issues.
Carry out 1st and 2nd line troubleshooting on all IT related problems.
Log and update all incidents and ensure all tickets are updated with any findings and resolutions.
Talk staff/clients through a series of actions, either face to face or over the telephone, to help set up systems or resolve issues.

Skills & Experience:
Microsoft service products experience is essential.
A key understanding and experience of resolving issues from a 1st and 2nd perspective on MS Office suite.
Ability to understand technical information regarding PCs and a full working knowledge of desktop applications.

Hours & Benefits:
Full time business hours (35 hour working week); Salary commensurate with relevant skills and experience; Full company benefits package.

Job Purpose:
A leading Life Assurance and Wealth Management organisation is seeking to fill a number of different Administrative positions within the company. Joining on either a permanent or fixed term contract basis, role holders will act as first point of contact for clients, whether processing initial applications, servicing policies from other providers, or making payments.

Key Responsibilities:
Provide vital administrative support to one of the key business areas.
Respond to all queries promptly and professionally.
Ensure client requests are processed accurately and efficiently.
Present information in an easy to understand way.

Skills & Experience:
Minimum of 5 GCSEs at grade C or above (inc. Maths and English).
Previous experience in a customer service or administrative role.
An understanding of the Financial Services industry is preferred.
Knowledge/experience of AML, KYC, payments/bank transfers is highly desirable.
Confident user of MS Office (inc. Word, Excel, and Outlook)

Hours & Benefits:
Full time business hours based on a 35 hour working week; Salary entirely commensurate with relevant skills and experience; attractive company benefits package.

Job Purpose:
A leading Life Assurance and Wealth Management organisation is seeking to fill a number of different Administrative positions within the company. Joining on either a permanent or fixed term contract basis, role holders will act as first point of contact for clients, whether processing initial applications, servicing policies from other providers, or making payments.

Key Responsibilities:
Provide vital administrative support to one of the key business areas.
Respond to all queries promptly and professionally.
Ensure client requests are processed accurately and efficiently.
Present information in an easy to understand way.

Skills & Experience:
Minimum of 5 GCSEs at grade C or above (inc. Maths and English).
Previous experience in a customer service or administrative role.
An understanding of the Financial Services industry is preferred.
Knowledge/experience of AML, KYC, payments/bank transfers is highly desirable.
Confident user of MS Office (inc. Word, Excel, and Outlook).

Hours & Benefits:
Full time business hours based on a 35 hour working week; Salary entirely commensurate with relevant skills and experience; attractive company benefits package.

Job Purpose:
An experienced Investment Administrator is sought by a large Financial Services group based in central Douglas. The successful applicant will support the wider Investment team by the full provision of clerical and investment administration duties.

Key Responsibilities:
Cash management processes.
Fund pricing (internal and external).
Asset trading.
Corporate actions.
Portfolio valuations.

Skills & Experience:
Ideally 2 years previous experience within an Investment area.
Working knowledge of MS Office applications, specifically Excel.
Excellent communication and interpersonal skills (written and verbal).

Hours & Benefits:
Full time business hours (35 hour working week); competitive salary and full company benefits package.

Job Purpose:
Experienced professional from a Life Company background required to join a leading International Life Assurance Organisation on a long term contract basis in the role of Customer Journey Manager. The role holder will be part of the organisations management team and will be responsible for creating consistently positive customer experiences from start to finish.

Key Responsibilities:
Discovery of successful solutions to satisfy the customer need through experimentation of prototype and regular voice of the customer feedback channels.
Facilitating product and process improvements that customers want in order for the customer experience to continually improve.
Ensure all people in the customer process are fully engaged in the customer journey, have suitably documented processes which capture the customer impacts and adherence to these procedures is monitored.
Monitor statistics and trends across the organisation both to identify and recommend potential opportunities for process improvement and to ensure that continuous process improvement delivers customer focussed outcomes.

Skills & Experience:
Strong knowledge of the life assurance industry and associated business processes.
Knowledge of and practical experience of continuous process improvement.
Detailed understanding of process improvement methodology.
Experience of managing teams.

Hours & Benefits:
Structured working pattern- core business hours, excellent rates of pay- marketing competitive, Douglas area, parking on site,.

Job Purpose:
Qualified Accountant (ACA/ACCA/ similar) with a number of years PQE experience in work requiring the preparation of accounts to IFRS, is sought for a new role within an International Financial Services Group. The role requires all accounting, tax and reporting responsibilities for a complex client entity including the effective management of the external audit. Previous Audit and Client Accounting experience would be advantageous. Additionally, the role holder will have exceptional communication skills, being used to working professionally and proactively with key internal and external stakeholders.

Key Responsibilities:
All day -to-day accounting and tax compliance responsibilities including management of risk within the accounting function, ensuring the review of processes and that adequate controls are in place.
Managing the external audits of various entities to completion, including proactive liaison with external auditors and other intermediaries.
Preparation of interim reports including ad hoc financial analysis requests, management accounts and other financial statements in accordance with acceptable standards and within agreed service level agreements.
Providing guidance on decision making functions for the client entities within the group's structure, including work on types of investments held.

Skills & Experience:
ACA/ ACCA qualified, with extensive Accounts preparation experience in work to date and strong IFRS knowledge; ideally to have included work within Audit and Client accounting.
Proactive and professional approach, with strong communication skills and excellent analytical and problem solving skills.
Experienced in developing positive working relationships with internal stakeholders across the International business, as well as intermediaries, external auditors and other external stakeholders.
Excellent organisational skills and attention to detail.

Hours & Benefits:
37.5 hours a week, highly competitive salary and benefits package to include car parking.

Job Purpose:
Accounts Payable Assistant required to join an established technology company on an initial temporary basis. The role holder will be responsible for working under the direction of the Group Financial Controller, the Accounts Payable Assistant will have primary responsibility for assisting with any accounts payable processes for the Group. You will have responsibility for ensuring that all purchase invoices are paid within relevant credit terms, all invoices are supported by appropriate approvals, resolving queries and reconciling supplier accounts.

Key Responsibilities:
Timely collation of all purchase invoices and personal expense claims received via various methods e.g. email, online accounts, post etc.
Post purchase invoices and personal expense claims into accounting system.
Match purchase invoices to approved purchase orders.
Send purchase invoices out for payment approval from department heads.
Assisting in preparation of weekly supplier payment run for all approved invoices, ensuring invoices are paid within credit terms.

Skills & Experience:
A minimum 2 years' experience in a similar position.
Experience of accounting software packages (preferably QuickBooks and/or Sage), proven ability to learn new software packages.
Good knowledge of Microsoft Office products, in particular Excel.
Good organisational skills with ability to multi-task and have attention to detail.

Hours & Benefits:
Structured working pattern- core business hours, Douglas based, parking onsite.

Job Purpose:
Investment Marketing Support technician required to join an international life group, in a permanent capacity on the Isle of Man in the marketing department. A great opportunity to join an expanding marketing team and learn the fundamentals of fund analysis and content creation.

Key Responsibilities:
Assist the Investment Marketing team with the continuing development and review of the groups investments ranges and fund performance
Creation of insightful marketing materials for both online and offline use
Monitor actions and their impact on fund ranges, assisting in preparation of suitable client and adviser communications
Prepare and update of fund related documents and reports

Skills & Experience:
Minimum of 2 years experience in financial services in an investment related capacity
Excellent written and verbal communication skills and organisation skills
High attention to detail, with the ability to critically analyse large amounts of data
Hold or be working towards a relevant investment or marketing qualification would be advantageous

Hours & Benefits:
Competitive salary, onsite parking and comprehensive benefits.

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