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Job Purpose:  
Customer Service Officer required to join the Customer Contact Centre Department of an International Bank on an initial contract basis, likely to be made permanent.

Key Responsibilities: 
Act as the first point inward contact for all telephony based  customer queries
Manage and deal with a wide range of service requests from customers worldwide 
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service

Skills & Experience:
Previous customer service experience is essential
Previous office experience ideally with in Financial Services is highly desirable, but not essential
A minimum of 5 GCSE's grades A*-C including Maths and English is essential

Hours & Benefits: 
Shift work - core business hours 6am to 8pm, competitive rates of pay -  based on experience, Central Douglas based
Full training provided

Job Purpose:
A Retail Consultant with an enthusiasm and interest in mobile technology, is required to join the team of a leading Telecommunications provider on a short term temporary basis for a period of 5 months. The role will require the provision of professional advice and support services to customers and previous experience in a retail sales role, is required

Key Responsibilities:
Demonstrate and sell products and services for mobile and residential technical products
Able to clearly provide information for customers to make informed decisions
Process all orders and work within targets set by the company
Fully competent in the use of computerised systems

Skills & Experience:
Previous experience in telecommunications in a customer facing role would be advantageous
Excellent communication skills
Self-motivated, ability to work individually or as part of a wider team

Hours & Benefits:
Full time hours, working pattern Monday - Sunday, Centrally Based

Job Purpose:
An expanding online gambling business based in central Douglas is searching for an Affiliate Marketing Executive. The successful candidate will be part of a unit responsible for dealing with some of their most important business partners

Key Responsibilities:
Function as the main contact person for the key affiliate partners
Develop and maintain close relationships, resolving any issues, problems or complaints
Expanding these relationships by continuously proposing solutions to increase revenue, sales and leads
Prepare regular reports to track performance of affiliate partners and look for ways of improving productivity and profitability

Skills & Experience:
Excellent communication skills, Mandarin essential with good English
Experience in Gaming or equivalent online industry
Confidence in making proactive and reactive contact with affiliate partners

Hours & Benefits:
Full time business hours; Competitive salary for the right individual

Job Purpose:
Acquisition Executive required to join an Egaming organisation, you will be responsible for assisting in the planning, development and execution of digital marketing campaigns

Key Responsibilities:
Assist in consolidating data from multiple platforms, partners and stakeholders, for the purpose of evaluating campaigns results
Prepare detailed briefs and explaining campaign requirements, so internal teams understand and are inspired to develop material/assets that meet objectives
Liaising with Promotion Operations team to set up campaigns, and stress-testing the campaigns before going live
Monitoring daily results of campaigns by providing a summary of key metric
Coordinating with all partners to ensure timelines of all deliverables
Organize and conduct test campaigns to ensure tracking link and communication materials are set and presented correctly

Skills & Experience:
Previous digital Marketing experience is key
Attention-to-detail is absolute essential, experience in project management is hugely advantageous
Ability in managing project with a 'can-do' attitude is critical for success in this role
Experienced in using MS Office software with the ability to use Adobe Photoshop

Hours & Benefits:
Permanent full time hours
Salary rewarded on experience

Job Purpose:
Bookkeeper required for a manufacturing organisation to support the Accounts Function in delivering the Company's core financial data

Key Responsibilities:
Reconciliation of balance sheets
Fixed asset register review and management
Ensures the trial balance is up to date by posting journals to system
Prepares the monthly bank reconciliation for review by Finance Manager
Assists in preparation of the year-end audit file

Skills & Experience:
Proven experience in a similar Accounts based position, numerate with an understanding of accounts and book-keeping
Educated to degree level in an accountancy or business related subject would be beneficial

Hours & Benefits:
Contract or full time Permanent Hours available
Salary dependent on experience
Onsite Car Parking

Job Purpose:
Data Processing Administrator required on a permanent basis to join an international life assurance company. The successful candidate will support all activities surrounding the identifying and contacting of all High Value and new clients for the purpose of obtaining and recording the correct country of tax residence information.

Key Responsibilities:-
Support the completion of client file reviews
Identify key indicators based on the findings within the file reviews, within a team
Log, control and monitor client responses through excel and the business/work flow system
Respond to client queries
Provide colleagues with support and assistance when required
Produce contractual and internal reports

Skills & Experience:
5 GCSEs including English & Mathematics at C or above
Experience within a customer contact role
Good organisational and time management skills, with an emphasis on quality and the ability to work to deadlines
Ability to work on own and as part of a team

Hours & Benefits:
Full time, core business hours - salary in line with experience.

Job Purpose:
A Trust & Corporate Service Provider based in central Douglas are seeking an Office Administrator to join their team on a permanent basis. The role holder will assist and support the key departments of the business in their administration functions

Key Responsibilities:
Answering telephone, opening daily post
Meet and greet visitors
Send client invoices, ensure client funds availability, arrange settlement of invoices
Annual return generation/Annual declaration submissions

Skills & Experience:
Previous experience within an office environment is essential
Organisational skills and attention to detail
IT savvy, proficient in the use of Microsoft Office
Previous use of Viewpoint would be an advantage
“Can-do” attitude

Hours & Benefits:
Full time business hours (35 hours p/w); Salary commensurate with relevant skills and experience; Full company benefits package

Job Purpose:
A Trust & Company Administrator is required for a growing CSP, to administer a portfolio of clients, liaising with banks, brokers and other relevant parties involved in the client relationship

Key Responsibilities:
Have a clear understanding of all clients, including their overall relationships within structures, and with regard to jurisdictional and regulatory requirements
Demonstrate a basic understanding of any regulatory changes
Compliance with all statutory requirements including filing of annual returns (AR) and ensure all client entities within own portfolio of clients are in good standing
Monitor client cash flow, and assist with invoicing tasks and chase debts to strict deadlines
Drafting and finalising board minutes, resolutions and agendas as required
Completion of annual compliance reviews including resolution of all outstanding action points
Assist with specific transactions including sale and purchase of assets, investments and other corporate changes

Skills & Experience:
Professional qualification (ICSA or STEP) is preferred, part-qualified will be considered
Experience managing own portfolio of clients
Knowledge of Viewpoint would be advantageous
Able to work on own initiative to achieve desired results

Hours & Benefits:
Full time working hours & additional benefits package

Job Purpose:
Senior Business Analyst required to join leading Investment organisation for a period of 6 months, to commence as soon as possible

Key Responsibilities:
Data Migration
Production of business requirement documentation
Delivering transformation within the wealth arena

Skills & Experience:
Previous experience working within a senior business analyst position
Strong understanding of change management competencies
Client / Vendor Management experience
Understanding of system development methodologies
Experience using InvestPro, Microsoft Dynamics or Laserfiche would be highly advantageous

Hours & Benefits:
Full time core business hours, competitive daily rate

Job Purpose:
Data Quality Specialist required to join an international Life organisation, you will be responsible for supporting the business with the management and rectification / improvement of data held within the core administration systems

Key Responsibilities:
Support the business with all aspects of data rectification
Remediate data issues in a structured and timely manner
Ensure that data quality standards are being adhered to in accordance with company benchmark
Implement, monitor and present feedback to business areas in accordance with the data quality standards policy and benchmarked levels
Review and monitor outstanding audit actions relating to data integrity and quality across the business
Continually assessing the quality of data input into administration systems within the business

Skills & Experience:
Previous experience in working within Financial services with an understanding of KYC principles
Good Analytical Skills and an attention to technical detail
An advanced working knowledge of Excel
A good knowledge of Administration systems

Hours & Benefits:
Full Time working hours
Competitive Salary and benefits package

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