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Job Purpose:
Business Analyst required to join an expanding Life Company. This is a key role in the methodical investigation, analysis, review and documentation of all or part of the business in terms of business functions and processes.

Key Responsibilities:
Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.
Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration.
Facilitates scoping and business priority-setting for change initiatives of medium size and complexity.
Discover and analyse requirements for fitness for purpose as well as adherence to business objectives and consistency, challenging positively as appropriate.
Support programme or project control boards, project assurance teams and quality review meetings.
Provides basic guidance on individual project proposals
Define, documents and carries out small projects or sub-projects. Alone or with a small team, actively participating in all phases. Identifies, assesses and manages risks to the success of the project.

Skills & Experience:
Minimum of 3 years' experience as a Business Analyst within financial services
Excellent problem solving skills.
In-depth knowledge of Microsoft Office Applications (i.e. Word, Outlook, Excel and PowerPoint).
Testing/Analytical skills - Thinking Interprets quantitative and qualitative information to achieve a business-related objective. Produces effective solutions to complex problems. Identifies underlying trends and issues and does not always stop at initial answer. Systematic and logical.
Basic SQL Skills.
Experience of formal system analysis and design methodologies.
Ability to work under pressure.
Ability to achieve tight deadlines.
Excellent communication skills (written & verbal).
Business Analysis or Testing Qualifications, e.g. ISEB or IIBA.

Hours & Benefits:
Market rate salary and comprehensive benefits.

Job Purpose:
An experience Claims Administrator is sought by a leading Wealth Management organisation on a permanent basis. The role holder will be expected to deliver a direct service to clients and IFAs by the processing of claims and withdrawals requests within specified servicing times.

Key Responsibilities:
Receiving, understanding, validating, and correctly processing a wide variety of different workflow items:
Client record amendments.
Regular and single withdrawals.
Full and segment surrender payments.
Open surrenders (holding illiquid funds).
Death Claims.
Calculating and providing Chargeable Gain information where applicable for regular withdrawals, single withdrawals, and surrender requests.
Providing relevant information to the Finance Department relating to any reconciliation queries.

Skills & Experience:
Previous experience within the Life Assurance industry, ideally with experience in a Claims/Withdrawals role.
Knowledge of AML/KYC requirements.
Computer literate and comfortable using a wide variety of systems.
Excellent communication skills (written and verbal) with a good telephone manner.

Hours & Benefits:
Full time business hours (35 hour working week); Salary in line with skills and experience; Attractive company benefits package.

Job Purpose:
Investment Control Administrator required for 3 month contract to join international wealth management business.

Key Responsibilities:
Completion of the daily pricing and corporate actions processes, and associated reporting.
Manage 3rd party relationships with fund managers, custodians, and data vendors.
Assist with reconciliations and data cleansing activities.
Accurately calculate prices manually when required.

Skills & Experience:
Minimum of 2 years previous experience in Financial Services, ideally within Life Assurance.
Experience working within an Investment Operations-related role.
Proven experience of dealing with external parties such as fund managers and custodians.
Detailed knowledge of MS Office applications, including Word, Excel, and Outlook.

Hours & Benefits:
Excellent rate of pay, centrally based.

Job Purpose:
Experienced Customer Services Manager required to join leading Wealth Management business, to lead a fast paced centre of service excellence driving performance and standards across the function.

Key Responsibilities:
Drive continuous improvement and quality standards.
People management and performance improvement across a multi functional team.
Control and mitigation of risk and a strong understanding of risk management practices.
Work with a variety of stakeholders in order to design and deliver strategy.

Skills & Experience:
Management experience gained in a financial services environment, preferably life assurance.
Proven record of identifying and implementing process improvement, previous LEAN experience would be advantageous.
Excellent people management and leadership skills, preferably across multi functional teams.
A good working knowledge of the appropriate regulatory environment including chargeable event reporting requirements would be beneficial.

Hours & Benefits:
Competitive salary & benefits package, structured working pattern, centrally based.

Job Purpose:
Corporate AML Specialist required to join an International Bank on a permanent basis. Primary responsibility is to review, assess and update high risk files ensuring they are compliant with business pocies and procedures.

Key Responsibilities:
Periodically reviewing, assessing and updating high risk files, including when new relationships are being established and where a 'trigger' based event occurs.
Making sure that high risk files are compliant with policy and business appetite standards
Sourcing information using a variety of external and internal sources, including public information, in order to produce a report that demonstrates that the business fully knows their customer and associated business.
Liaising with both intermediary and direct customers in writing and verbally to gather information required to undertake reviews which ensure that all risk factors have been considered.
Making sound judgements about the risk of each review, making recommendations and taking decisions in respect of the maintenance or establishment of a client relationship.
Ensuring high levels of service and fair outcomes are delivered for all customers.

Skills & Experience:
Experience working in AML, ideally dealing with high risk reviews.
Excellent knowledge of complex corporate structures.
The ability to make sound and reasoned decisions and recommendations which are clearly articulated.
The ability assess risk and consider the materiality of any absence information.
Excellent report writing skills.
Strong interpersonal skills, working effectively within the team and with key stakeholders on complex and sensitive issues.
The ability to communicate clearly and persuasively.
Excellent organisation skills and the ability to work to tight deadlines and within agreed targets and service standards.
Confidence to challenge processes, procedures and operational issues where clarity is needed or simplification is required.
Ideally hold a relevant professional qualification, such as an advanced ICA or equivalent (not essential).

Hours & Benefits:
Competitive salary and comprehensive benefits.

Job Purpose:
A Systems Infrastructure Engineer is required to join an established Private Wealth Management Organisation on an initial 3-6 month contract basis. The role holder will primarily be responsible for the development and maintenance of the Enterprise Wide Infrastructure.

Key Responsibilities:
Involved in project work and will provide support to the Senior Systems Infrastructure Engineer.
To provide third party support to the other IT Systems departments as well as maintaining and building relationships with other departments and third party service providers.

Skills & Experience:
Highly motivated with a minimum of three years in a Systems Infrastructure role.
Experience in managing/maintaining complex and Business Critical infrastructure systems:
Enterprise Level Storage Systems
Enterprise Wide Network Switching and Routing
Enterprise Level Anti-Virus
Enterprise Telephony Solutions
Enterprise Security Gateways/Appliances
Extensive knowledge of technical and operational procedures and processes that are in place within the Systems Department.
Good knowledge of industry standards and frameworks

Hours & Benefits:
Structured working pattern- core business hours.
Competitive pay rates.
Based in central Douglas.

Job Purpose:
Proven Business Test Analyst is required to join an established Private Wealth Management Organisation for an initial 3 month contract to work within the development team designing and documenting technical solutions across the mobile, web, banking, investment and accounting functions.

Key Responsibilities:
A key responsibility will be taking banking and investment requirements specified by the business and translating those into a format that will be well understood by the external development partners when building client-facing solutions.

Skills & Experience:
Requirements gathering into requirements documents, wireframes, user stories, flow diagrams, data mapping, use cases and scenarios.
Communicate with End Users, Analysts and developers to break requirements into API design and specifications for integration with internal and external systems.
Ability to Analyse requirements to implement 3rd party interface integrations.
Minimum 3 years commercial experience working with both Mobile and Web technology preferably in the Banking and Investments industry.
Design of Service oriented architecture.
IRA, Confluence and Agile.

Hours & Benefits:
Structured working pattern- core business hours.
Excellent rates of pay- market competitive.
Douglas based.

Job Purpose:
A Corporate AML Analyst is sought by an international Bank on a permanent basis. The successful applicant will carry out all administrative tasks for periodic High Risk reviews.

Key Responsibilities:
Work within well-defined guidelines to prepare the reviews and to maintain the quality of the files.
Administer both periodic and event driven reviews.
Update core data and process non-personal exits and reclaims.
Ensure compliance with relevant Group policies and adhere to Standard Operating Processes.
Prioritise your own workloads in line with business needs.
Interact with customers and/or internal business partners where required.

Skills & Experience:
Previous experience within Banking is highly preferred, ideally with an AML focus
Excellent time management skills.
Excellent attention to detail and a high level of accuracy.
Able to build relationships with colleagues to ensure customer service is of the highest standard.

Hours & Benefits:
Full time business hours (35 hour working week); Competitive salary; Attractive company benefits package.

Job Purpose:
Multiple Payments Processors required to join International Bank for long term contract to start immediately.

Key Responsibilities:
Process a wide range of customer payment requests using multiple systems.
Contacting customers directly to discuss and solve their payment issues.
Working to strict accuracy and deadline targets.

Skills & Experience:
Previous experience in payments processing role within Banking would be advantageous
Ability to work accurately under pressure.

Hours & Benefits:
Full time, core business hours, ongoing temporary contract, excellent rates of pay.

Job Purpose:
Business Analyst required to join a Private Wealth Management Organisation on an initial 6 month contract basis. The role holder will be responsible for the facilitation of business change across diverse business units, supporting a variety of on-going project analyses, meeting client needs in an innovative, nimble and secure manner. This outcome is achieved through ensuring that requirements are clearly established, and that solution alternatives are evaluated and robust benefit cases exist.

Key Responsibilities:
Shape and influence the best solution approach for each project.
Production of requirements documents.
Production of solution proposals.
Understand the impact of solution design on other teams and systems.
Understand operational cost/benefit of proposals.
Supporting projects through to successful delivery.
Adherence to organisational documentation standards.
Supporting projects through to successful delivery, including the occasional organisation and chairing of project meetings where there is no permanent Project Management resource available.
Liaising with sponsors, stakeholders, suppliers, operational and development teams.

Skills & Experience:
Proven application of business analysis tools and techniques.
Specialist knowledge, e.g., professional qualification such as accounting or business experience.
Understanding and experience of Financial Services, Wealth sector, Investment & Banking.
Understanding of the requirements of each project and their contribution to the realisation of programme benefits.
Ability to map the current and to-be business processes.
Business writing.
IT Risk and security.
Principles of project management.
Relevant regulatory knowledge.
Software development lifecycle.
Stakeholder management.

Hours & Benefits:
Full time, core business hours, initial 6 month contract to be reviewed. Competitive salary.

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