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We are recruiting for a number of exciting new roles in both our clients Customer Services and Investments departments in the South of the Island. All roles will provide an opportunity for individuals to start a rewarding career in financial services with a growing and energetic company

The Role...
Deliver superior customer services to future and existing customers
Provide back office administration for Investment related processes, ensuring that the policy holder valuations are up to date
Answering queries and taking responsibility for processing each enquiry through to satisfactory conclusion
Providing customers with product and servicing information both verbally and written, with high attention to detail and accuracy
Supporting the Administration of the Externally Managed client portfolios, Stock Reconciliations, Dividends and Corporate Actions and and trade settlements

About You...
Excellent written and verbal communication skills
Work well within a very busy team environment
Adaptable
Good planning and organisation skills
Good numerical skills
Solid IT skills
Any relevant work experience in an office or finance sector would be desirable but not essential

The Reward...
Salary based upon experience
Car parking

Our client, an international Life Assurance Company is seeking a Team Leader for their Claims Department for a fixed term contract of 12 months.

The Role..
Be your team?£?s first point of contact, being approachable is key
Able to personalise your team?£?s journey and engage them, using the appropriate methods, in structured 121s and team meetings
Responsibility for the team processing all withdrawals/surrenders and payments out
Set objectives for the team and to ensure that performance of individuals is managed
Ensure that appropriate controls exist within the team to mitigate risk and to ensure consistent positive outcomes for our customers
Maintain MI to accurately report the team?£?s position in terms of outstanding items and vs service level
Ensure that errors are recoded and uses feedback loops to identify opportunities for continuous improvements.

About you...

You will ensure that you put the customer at the heart of everything.

Excellent people management / team coaching and leadership skills
Confident to deputise in the Manager?£?s absence
Excellent organisational skills and ability to meet tight deadlines in an environment with competing priorities
Diligent and conscientious in the accuracy of their work, excellent attention to detail
Ability to operate in a fast paced, dynamic environment and able to work under pressure
Ability to solve complex problems quickly and decisively
Certificate in Administration is desirable
Life Office Administration (FA1)

The Reward...

Snappy sentence here, followed by bullets:

Competitive Salary
Comprehensive reward package
Income Protection
Private medical Insurance
Life Assurance
Generous pension and bonus scheme

We are recruiting for a senior administrator to join the pensions team of a fiduciary services provide on a permanent basis.

The Role...

As a senior administrator you will act as a point of reference for team members, on a daily basis you will:

Handle complete segments of administrative work without supervision
Manage benefit payments
Process investments
Operate pension transfers

About You...

You should have proven experience at senior administrator level, however this does not need to be within pensions. You should have:

Excellent attention to detail
Good interpersonal and communication skills
Intermediate MS Office Skills
Effective organisation and time management skills
Ability to work in a team environment

The Reward...

The successful candidate will receive:

Competitive salary
Central Douglas working location
Permanent, full time contract

Our client is seeking a Programme Manager on a 12month fixed term contract to manage, lead and control multiple (large scale) projects across an international life assurance firm.

The Role...
Projects to be managed from project initiation through to completion, in a manner that ensures that the project objectives are realised on time, within the project budget and to agreed quality standards.
To act as a key co ordinator between project stakeholder business areas and those areas undertaking project activities and developments.
To effect the successful integration of business change into operational business areas.
To be the project management "expert" in the team and provide mentoring and guidance to other team members and promotion of effective change management across the business.

About You...
Proven experience within Project Management and Life Assurance, desirable
Experience of working within software development using the following software development lifecycles
Experience of working for an international organisation with offices in different jurisdictions.
Project Management qualification
In depth knowledge of Project Planning and Microsoft Office Applications

The Reward...
Competitive salary in line with skills and experience
12month fixed term contact
 

Our client, a leading Life Assurance company, is seeking Administrators within multiple areas of their business to include Advisor Services, Payments, New Business and Client Services.

The Role...
The successful candidate will be responsible for:-

Contributing to the delivery of their own and the teams objectives, ensuring that the organisations strategic goals are reached. To achieve this delivery requires excellent, proactive and quality based customer service across a range of service disciplines.
To enable this multi-disciplined approach cross-skilling, learning and development are an integral feature of the Client Services philosophy.

About you...
Requirements for the roles are:-

4 GCSEs Grade C to include Maths and English and/or NVQ Level 1 or equivalent.

The Reward...
A competitive salary and benefits package will be offered to the successful candidate.

 

Our client, a leading Life Assurance company, is seeking Senior Administrators within multiple areas of their business to include Advisor Services, Payments, New Business and Client Services.

The Role...
The successful candidates will be responsible for:-
Contributing to the delivery of their own and the teams objectives, ensuring that the organisations strategic goals are reached. To achieve this delivery requires excellent, proactive and quality based customer service across a range of service disciplines.
To enable this multi-disciplined approach cross-skilling, learning and development are an integral feature of the Client Services philosophy.

About you...
Requirements for the roles are:-

4 GCSEs Grade C to include Maths and English and/or NVQ Level or equivalent. Good attention to detail.
Relevant experience within the Life Assurance industry sector is essential

The Reward...
A competitive salary and benefits package will be offered to the successful candidate.

 

An Asset Review Technician required to join a globally renowned Life and Pensions provider on a permanent basis.

The Role...
To provide technical support across the Company to champion effective risk and governance practices, complex query resolution, coaching and mentoring staff and development of industry initiatives.
Reviewing new assets for the Personalised Portfolio Bonds and collating the required information for new assets in order that investment instructions can be processed.
Dealing with a broad range of queries from IFA?£?s, Clients specific to both Utmost International products and external funds
Regular liaison with Company International Sales Consultants and the Regional Offices in relation to fund and technical queries.
To provide regular and adhoc information in a timely manner for Asset Review stats
Ensure the maintenance of up to date procedures
Preparation of AML documentation
Process non standard dealing / investment related queries from internal and external customers
Ensure instructions are dealt with promptly and accurately
Control of functional mailbox

About You...
Previous experience in an investment related role
5 GCSEs Grade C or above to include Maths and English and/or NVQ Level 1 ?£" or equivalent
Good analytical skills
CISI qualification desirable

The Reward...
Market rate salary with a full benefits package


We have a brilliant opportunity within a leading International Life Assurance company based in the Douglas area. Our client is seeking a strong Administrator whose responsibilities include daily Dealing and Settlements.

The Role...
Completion of the daily dealing and settlements processes
Able to accurately create transactions and monitor these throughout their life cycle
Timely completion of account opening and trading documentation
Assist with reconciliations and data cleansing activities
Completion of money out process and money in matching, which may also involve investigation work
Overseeing policyholder valuations
Maintaining third party relationships such as with fund managers, custodians and data vendors
Asset set ups and reregistration

About you...
Experience with dealing, settlements, in specie transfer, dividends, rebates and stock reconciliation
Competent understanding of securities and investments
Understanding of investment instruments, e.g. equities, bonds, collective investment Schemes, investment trusts, etc
Good working knowledge of Microsoft Office applications (Word, Excel, Outlook)

The Reward...
A highly competitive salary and benefits package is available for the right candidate
 

An Administrator within the Regional Servicing team is sought by a leading Wealth Management organisation on a permanent basis.

The Role?£?
You will be expected to contribute to the delivery of your own and the teams objectives, ensuring that the organisations strategic goals are reached.

To achieve this the delivery requires excellent, proactive and quality based customer service across a range of service disciplines. To enable this multi-disciplined approach cross-skilling, learning and development are an integral feature of the Client Services philosophy.

About you?£?
A good communicator with excellent interpersonal skills is required

Ability to work well individually and as part of a team

Ideally candidates will hold previous experience within a Life Office environment

The Reward?£?
This is an unmissable opportunity to join a large organisation ?£" you will receive:

Salary in line with skills and experience

Attractive company benefits package


We?£?re looking for a senior administrator to join the onboarding and new business team of and international life assurance provider. In this role no two days are the same, you?£?ll be actively engaged in the resolution of customer and advisor queries, amongst other tasks.

The Role...
You will be an active and positive team member focused on providing the best possible customer experience within the customer contact area, specifics include:

Achieve an average quality score of 90%

Proactively identify enhancements to processes and contribute towards their implementation

Identify, understand and collate customer needs, requirements and feedback

Engage and collaborate with peers across both the international business and the wider group to ensure that experiences and successes are shared

Ensure all queries are dealt with in a timely manner and escalating if needed

About You....
You will demonstrate enthusiasm and a positive approach to working performance whilst being:

Open and able to adapt to change

Articulate and possess excellent communication skills

Strong team player who is able to work with limited supervision

Experience within a life assurance environment

Minimum of 5 GCSE grade A* - C including English and Mathematics

The Reward...

You?£?ll be joining a diverse and inclusive international employer, where you?£?ll receive:

Comprehensive benefits package

Competitive salary

Opportunity to learn and develop skills further

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