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Job Purpose:
Head of Controls and Design required to join the key leadership team within operations at international bank, responsible for Credit Operations control implementation and managing risk for the department.

Key Responsibilities:
Managing & driving change from a risk management and control perspective
Coordinate business governance including governance committee structure management, polices standards and procedures
Compile and present the business risk profile to the operations leadership team
Lead the business risk, control reviews & control improvement activities, including the design of a risk based approach to control monitoring, ensuring completions of testing and escalations

Skills & Experience:
Extensive experience of financial services, having a detailed knowledge of regulatory requirements relating to advice and suitability
Strong understanding of domestic and international markets, of risk management frameworks and change management
Proven track record in financial service ideally within private banking / wealth management with experience working within a risk management & controls position.

Hours & Benefits:
Competitive salary and benefits package, Douglas based, core working hours

Job Purpose:
Senior administrator required to join the claims department of an international life assurance provider on a permanent basis. The successful applicant will actively be engaged in the claims process for customers; whilst demonstrating aproactive and positive desire to deliver the best possible customer experience.

Key Responsibilities:
Undertake administration duties relating to the withdrawal process stages for the IOM and Dublin office whilst proactively contributing to designing and delivering the most positive experience for customers
Identify, understand and collate customer needs, requirements and feedback
Engage and collaborate with peers across the wider group to ensure experiences are shared in order to supportthe positive customer journey throughout all business areas

Skills & Experience:
Experience within a life assurance environment is essential
Demonstrates enthusiasm and a positive approach to work
Articulate and possess excellent communicationskills
Logical and organised approach to work
Minimum 5 GCSES grades A* - C

Hours & Benefits:
Salary in line with skills and experience. Full time, core business hours

Job Purpose:
Senior Dealing Administrator required to record and execute dealing instructions on behalf of policyholders in line with company service standards and investment governance regulations. The successful applicant will have previous dealing experience within a life assurance environment.

Key Responsibilities:
Accurately raise all trades as instructed by the fund advisor/client ensuring that the transactions are permissible
Place all external trades in line with the appropriate market guidelines and timeframes, company service standards, FCA and internal governance regulations
Assist the team leader in the delivery of cross training within the team and the wider business
Take responsibility for the resolution of client queries within agreed timescales

Skills & Experience:
Proven experience in a similar role (within life assurance)
Demonstrates enthusiasm and a positive approach to working performance
Be open and able to adapt to change
Desire to develop a career

Job Purpose:
To ensure the timely trade settlement of all investment transactions and to accurately administer external custodian accounts & custody records. The successful applicant will have experience within a similar position, at senior level.

Key Responsibilities:
Assist with the preparation of a corporate action log for referral to investment governance
Help gather the appropriate data to assist with the notification of corporate actions to policyholders and their advisers
Correctly input corporate actions to the investment administration system within an agreed timescale, ensuring policyholder’s records are correct at all times by adhering to the agreed checking procedures
Resolution of client queries including callbox within agreed timescales

Skills & Experience:
Proven experience in a similar role within life assurance
Strong attention to detail and enjoys delivering quality outcomes
Study towards attainment of IOC is desirable

Hours & Benefits:
Full time, core business hours. Competitive salary & benefits package.

Job Purpose:
Senior Administrator – Complaints, Quality & Control required to support the transformation and future growth of an international life assurance provider. The successful applicant will stand out for delivering market-leading service excellence for customers and advisors.

Key Responsibilities:
Handle complex complaints and queries, providing a high quality service that is accurate and delivered within set timescales
Support the team leader/management team by delivering training and coaching to team members and checking accuracy of work completed across the customer service team
Maintain high level of product and technical knowledge
Update and maintain departmental records, creating and modifying databases used for reporting as required
Coordinate the completion of open actions linked to complaints and risk resolution, ensuring that risk events are recorded appropriately

Skills & Experience:
Previous experience in a customer journey processing team (Life assurance environment)
Diligent and conscientious in the accuracy of work, and attention to detail
Ability to operate in a fast paced, dynamic environment and able to work under pressure
5 GCSEs at C or above

Hours & Benefits:
Full time, core business hours. Market rate salary

Job Purpose:
Experienced Test Analyst required to join a leading International Life Assurance on a contract basis. The role holder will be responsible for working with the Developers and Business Analysts to plan, document and execute robust testing in order to enhance the delivery of online and back office applications to meet strategic business objectives

Key Responsibilities:
Creation of test scenarios, cases and plans for projects and individual BAU support JIRAs
Liaise with Project Team including Project Manager, Developer and Business Analyst
Coordinate and review test documentation
Take on the role of Test Lead for projects
Plan and carry out testing appropriate to the task with minimal supervision/guidance
Input and implementation to test framework and processes
Reporting of estimates, test metrics and progress updates to the Test Manager
Share test and system knowledge with others
Coordinate UAT as appropriate

Skills & Experience:
Proven experience in a testing role
Business Analyst skills would be beneficial
Perform effective and comprehensive testing of software
Have excellent spoken and written communication skills
Have a comprehensive understanding of the project lifecycle with particular emphasis on testing activities
Be experienced in the specification, design and production of testing documentation
Understand the importance of logging, analysing and reporting bugs/incidents
Interact easily with users, developers and managers
Have sufficient critical faculty to assess test and development activities and suggest improvements

Hours & Benefits:
Structured working pattern- core business hours, 1 year contract. Competitive rates of pay, Douglas based

Job Purpose:
Lead tester required on a 1 year contract basis for a project within a life assurance organisation to plan and deliver testing services for both projects and BAU.

Key Responsibilities:
Takes test lead role for project/BAU deliveries, planning test activities, setting clear expectations & allocating work to the assigned testers and monitoring progress
Acts as quality advocate for projects / BAU work, helping to ensure that adequate time is allowed for testing and an acceptable level of coverage is achieved
Undertakes design, management, execution and reporting of tests, using appropriate testing tools and techniques and conforming to agreed process standards and industry specific regulations
Performs static testing of project documentation to improve quality of requirements and design
Provides test estimates (both ROM and firm) to help ensure work is sized accurately and planning is on the correct basis
Provides regular progress reports (verbal and/or written as needed) to QA Manager / PM / senior managers
Pro-actively identifies and escalate issues that impact testing, provides suggestions for mitigation / course of action & takes ownership of relevant mitigating actions

Skills & Experience:
Previous experience in a similar software testing role, leading testing & managing resources
In-depth knowledge of Microsoft Office Applications (i.e. Word, Outlook, Excel and PowerPoint).
Analytical Thinking: Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts.
ISTQB Foundation Certificate in Software Testing would be an advantage

Hours & Benefits:
Full Time working hours
Competitive daily rate

Job Purpose:
Product Manager required to join an e-gaming company on a permanent basis. The role holder will work within a small cross-functional team and drive key business projects across the platform.

Key Responsibilities:
Engage with UX to continually assess and improve the customer experience and develop user stories through user research and design iteration
Act as a point of contact for stakeholders and take ownership of work item estimation through close collaboration with the digital learning and development teams
Maintain professional and technical knowledge through attending educational workshops, reviewing professional publications and establishing personal networks
Engage with stakeholders to provide analysis and updates, pitch ideas and manage expectations to establish a shared vision for the product
Communicate clearly, providing an explanation of our development lifecycle and product management processes to both business and technical audiences

Skills & Experience:
Strong knowledge of appropriate product performance metrics
Product management experience within an in-house development environment
Strong communication and interpersonal skills, with the ability to communicate with developers and engineers with ease
Experience working on multiple products concurrently and the ability to break large complex projects down whilst ensuring value prioritisation
Excellent attention to detail

Hours & Benefits:
Full time, core business hours. Competitive salary & benefits package.

Job Purpose:
Experienced Marketing Coordinator required to join an exciting, dynamic and growing e-gaming business.

Key Responsibilities:
Coordinate the day to day implementation of the brands Marketing Plan
Write content for the website aimed at encouraging customer loyalty and raising the visibility of the brand on search engines.
Liaise with various stakeholders regarding product roll outs to ensure that they are handled in a timely and efficient manner, ensuring that marketing requirements are aligned with compliance and regulatory requirements
Devise product promotion campaigns and new user offers. Evaluate the effectiveness and financial impact of such promotions
Work with the design team to create suitable graphics / promotional resources to use for affiliate marketing, banner adverts, social media etc.
Undertake competitor analysis / benchmarking to ensure that the brand is best placed amongst its competition

Skills & Experience:
Proven experience in a similar role in e-gaming, preferably within Asian facing market
Knowledge of SEO best practice, acquisition campaign and promotion management
Experience in coordinating a multi-national team
A relevant Marketing qualification

Hours & Benefits:
Full time core business hours, competitive salary and benefits package

Job Purpose:
Experienced Investment/Fund Administrator required to join the investment department of a large Life Assurance company on a permanent basis. The successful applicant will have a good working knowledge of investment administration, in particular an ability to demonstrate an understanding of the different types of securities and funds.

Key Responsibilities:
Asset set up and maintenance of investment system static data
Deal with internal and external client / IFA queries concerning static data
Assist and cover in other team tasks such as fund pricing and valuations, dividend and corporate actions input, asset reconciliations

Skills & Experience:
Proven experience within the Life Assurance industry or investment/fund industry
Good working knowledge of investment administration
Ability to demonstrate an understanding of the different types of securities and funds
5 GCSEs grade C or above, including English & Mathematics
Working knowledge of Microsoft Office, in particular Excel

Hours & Benefits:
Full time, core business hours. Salary in line with experience.

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