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Job Purpose:
System Support Analyst required to join an expanding IT team within an international Life Assurance company. The successful candidate will play a key role in the provision of Application Support for internal & external customers, focussing on delivering an exceptional standard of support and problem resolution services to customers.

Key Responsibilities:
Provide 1st line support on all logs raised through the Customer Service Desk, ensuring logs are responded to in a timely manner
Create, own and maintain documented procedures to aid System Support Team functions/responsibilities
Take responsibility and ownership to achieve resolution
Prioritises and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents
Facilitates recovery, following resolution of incidents
Meet agreed service levels

Skills & Experience:
Minimum of 2 years' experience of working within an IT customer services environment preferably within financial services
In-depth knowledge of Microsoft Office applications - Word, Outlook, Excel and Powerpoint
Flexible and can take account of new information, changed circumstances and/or business requirements, and modifies response to a problem or situation accordingly
Excellent problem solving skills
Self-sufficient - requires the minimum of supervision

Hours & Benefits:
Business hours with market rate salary & company benefits

Job Purpose:
Senior Administrator required to actively engage in the CanPay processes for an international Life Assurance organisation whilst demonstrating a proactive and positive desire to deliver the best possible customer experience for customers.

Key Responsibilities:
Proactively identify enhancements to processes and contribute towards their implementation
Identify, understand and collate customer needs, requirements and feedback
Administration duties relating to the withdrawal process stages for both the IOM and Dublin office
Agree quality standard of processes and contribute towards successful delivery

Skills & Experience:
1 to 2 years' experience within a similar financial services, preferably a payments environment
Takes a logical and organised approach to problem solving
Ability to deliver quality outcomes

Hours & Benefits:
Full Time permanent working hours
Salary dependent on previous experience

Job Purpose:
A permanent opportunity has arisen for an experienced office administrator to join a Douglas based Chartered Surveyors to support a team of 4 Surveyors.

Key Responsibilities:
General office administration
Basic bookkeeping i.e. writing up cash ledger
First point of call for clients both face to face and telephonically
Office stock control
Audio transcription

Skills & Experience:
Previous experience in reception / office administration duties
Competent in handling busy workloads with a hands on approach
Ability to work on own initiative, due to nature of the company may be in office alone

Hours & Benefits:
Full time, core business hours - car parking. Salary in line with experience

Job Purpose:
Experienced senior administrators required to join the customer services team of an international wealth platform company. The successful applicant will have an in depth understanding of customer due diligence, new business acceptance and regulatory requirements with strong attention to detail.

Key Responsibilities:
Review new business applications for quality and regulatory anti money laundering and counter terrorism financing control purposes
Ensure that new business applications have been accepted and processed in line with internal guidelines and features
Contact financial advisers and customers to request outstanding information
Provide support and assistance to the sales force and brokers on processes and operational procedures

Skills & Experience:
Proven new business experience within Life Assurance or Investments
Strong communication and organisational skills
Excellent report writing and analytical skills
Ability to effectively manage customer and staff relationships, promptly respond to queries whilst ensuring expectations are managed

Hours & Benefits:
Full time, core business hours - permanent position. Salary in line with experience

Job Purpose:
Dealing administrator required to join the investments team of a Wealth Management organisation, you will be accountable for the collective dealing functions of the Company, and maintain appropriate recording and controls in place around these functions.

Key Responsibilities:
Placement of all client execution instructions and completion of associated documentation, in accordance with strictly defined deadlines
Develop service procedures, policies and standards of service
Daily production of various reports to assists both internal and external clients
To report progress of orders as appropriate and ensure Telex/Fax confirms and contact notes are issued in a timely manner
To work closely with internal and external clients, to ensure the highest standards of client services are maintained at all times
Ensure adherence to strict internal and regulatory control policies including the accurate collection & completion of all required documentation
Conform to Company's AML procedures and guidelines at all times

Skills & Experience:
Previous experience in a Collective Dealing role
Experience in servicing customers
A good eye for detail and a high level of accuracy
Ability to plan own work and manage in order to meet deadlines
Advanced troubleshooting and multi-tasking skills

Hours & Benefits:
Full Time Permanent 37.5 hours/ week
Salary rewarded on experience

Job Purpose:
An international eCommerce business is seeking a NodeJS Developer on a permanent basis. We'd love to speak to you if you're a mid-level or senior developer who has a passion for Node, loves solving complex problems, and loves to embrace new technologies

Key Responsibilities:
Collaborate closely with an experienced team of frontend developers, product managers, architects and testers to build the product
Use Amazon Web Services, deploying code into Lambda
Use the Serverless Framework to deploy code into the Cloud and promote end-to-end testing as much as possible

Skills & Experience:
AWS experience is essential
Commercial experience with NodeJS (Python would also be beneficial)
Being up to date in ES6 and understanding its concepts
Knowledge of containerisation of micro services either within Docker or Lambda, and how to build software that takes advantage of it
Knowledge of NoSQL, it's benefits and pitfalls, and how to optimise it

Hours & Benefits:
This is a fully remote/work from home role with flexibility in working hours, though you'll be based on the IOM. The company provides all software and equipment, an annual learning & development budget, and opportunities to attend both national and international conferences and training events

Job Purpose:
An international eCommerce business is seeking an experienced Full Stack Developer on a permanent basis. If you've touched both NodeJS and VueJS, and love solving complex problems, we'd love to hear from you.

Key Responsibilities:
Collaborate closely with an experienced team of frontend developers, product managers, architects and testers to build the product
Use Amazon Web Services, deploying code into Lambda
Use the Serverless Framework to deploy code into the Cloud and promote end-to-end testing as much as possible

Skills & Experience:
Commercial experience with NodeJS & VueJS, with knowledge of ES6 and TypeScript
Commercial experience with frontend software development (HTML, CSS etc.)
Working knowledge of Serverless or SAM
An understanding of Lambda and how it can be used
Experience building / working with RESTful APIs

Hours & Benefits:
This is a fully remote/work from home role with flexibility in working hours, though you'll be based on the IOM. The company provides all software and equipment, an annual learning & development budget, and opportunities to attend both national and international conferences and training events

Job Purpose:
Investment Administrator required to join a private wealth organisation, accountable for administering corporate actions in relation to the assets held by their clients.

Key Responsibilities:
Administering the processing of corporate actions
Evaluating and validating corporate action data
Communicating with decision makers to determine elective action on corporate events
Applying tax accurately across corporate actions
Stock reconciliation in preparation for corporate action processing
Managing the dedicated corporate actions inbox
Administering restricted liquidity and other impaired assets

Skills & Experience:
A minimum of 3 years' experience within an investment focused position
Preferred: to have passed, or be studying towards, a suitable investment administration qualification at level 3 or above such as the Investment Operations Certificate (IOC) or an equivalent investment related qualification
Previous experience in a corporate actions role would be advantageous
An understanding of Shareholder Rights Directive II would be preferable

Hours & Benefits:
Full Time working hours
Competitive salary and benefits package

Job Purpose:
Qualified Accountant required to join a wealth management organisation, the role holder will support the Financial control function in ensuring the integrity of the General Ledger through completeness and accuracy in recording the financial transactions

Key Responsibilities:
Preparation and posting all allocated manual journals and ensuring the review and approval process as per the Journal management procedures is followed
Monitor the booking of expenditure by the accounts payable department, to ensure that correct books and accounts are utilised i.e. prepayments & accruals
Transfer of data from source systems to the general ledger on a monthly basis, i.e. payroll
Co-ordination of monthly inter-company invoices
Reconciliation of all group inter-company balances on a monthly basis
Maintain an up to date Balance sheet Substantiation control page

Skills & Experience:
Hold a Professional accounting qualification such as ACCA/ACA/CIMA
A minimum of 4 years' experience in accounting support covering recording of transactions and reconciliations
Experience in a financial accounting, financial control or audit of financial services organisations
Working knowledge of SAP or banking sub-ledgers would be desirable

Hours & Benefits:
Full Time Permanent hours -9am -5pm
Competitive salary with a Comprehensive benefits package

Job Purpose:
Funds Administrator required to join a leading corporate and trust service provider to provide an accurate and efficient service to clients, using available specialist resources

Key Responsibilities:
Deal effectively and efficiently with all internal administration matters, complying with all relevant external regulations and internal Company policies and procedures
Ensure that an understanding of key compliance issues is maintained
Liaise with clients and service providers regarding day to day administration queries, such as bank transfers, reconciliation of assets/cash, receipt of documentation, arranging signature of documentation
Maintenance of accounting records and the calculation of net asset value of fund entities in accordance with the relevant offering document
Compile & collate investor application information ensuring all appropriate AML documentation is received in a timely manner
Review & reconciliation of client monies
Process shareholder queries received in a timely & professional manner

Skills & Experience:
Previous experience within a Funds environment would be beneficial
Strong numerical ability , preferably with A Level Maths
Good communication and inter personal skills

Hours & Benefits:
Full Time working hours
Competitive salary and benefits package

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