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Job Purpose:
An expanding online gambling business based in central Douglas is searching for an Affiliate Marketing Executive. The successful candidate will be part of a unit responsible for dealing with some of their most important business partners

Key Responsibilities:
Function as the main contact person for the key affiliate partners
Develop and maintain close relationships, resolving any issues, problems or complaints
Expanding these relationships by continuously proposing solutions to increase revenue, sales and leads
Prepare regular reports to track performance of affiliate partners and look for ways of improving productivity and profitability

Skills & Experience:
Excellent communication skills, Mandarin essential with good English
Experience in Gaming or equivalent online industry
Confidence in making proactive and reactive contact with affiliate partners

Hours & Benefits:
Full time business hours; Competitive salary for the right individual

Job Purpose:
Acquisition Executive required to join an Egaming organisation, you will be responsible for assisting in the planning, development and execution of digital marketing campaigns

Key Responsibilities:
Assist in consolidating data from multiple platforms, partners and stakeholders, for the purpose of evaluating campaigns results
Prepare detailed briefs and explaining campaign requirements, so internal teams understand and are inspired to develop material/assets that meet objectives
Liaising with Promotion Operations team to set up campaigns, and stress-testing the campaigns before going live
Monitoring daily results of campaigns by providing a summary of key metric
Coordinating with all partners to ensure timelines of all deliverables
Organize and conduct test campaigns to ensure tracking link and communication materials are set and presented correctly

Skills & Experience:
Previous digital Marketing experience is key
Attention-to-detail is absolute essential, experience in project management is hugely advantageous
Ability in managing project with a 'can-do' attitude is critical for success in this role
Experienced in using MS Office software with the ability to use Adobe Photoshop

Hours & Benefits:
Permanent full time hours
Salary rewarded on experience

Job Purpose:
Data Processing Administrator required on a permanent basis to join an international life assurance company. The successful candidate will support all activities surrounding the identifying and contacting of all High Value and new clients for the purpose of obtaining and recording the correct country of tax residence information.

Key Responsibilities:-
Support the completion of client file reviews
Identify key indicators based on the findings within the file reviews, within a team
Log, control and monitor client responses through excel and the business/work flow system
Respond to client queries
Provide colleagues with support and assistance when required
Produce contractual and internal reports

Skills & Experience:
5 GCSEs including English & Mathematics at C or above
Experience within a customer contact role
Good organisational and time management skills, with an emphasis on quality and the ability to work to deadlines
Ability to work on own and as part of a team

Hours & Benefits:
Full time, core business hours - salary in line with experience.

Job Purpose:
Data Quality Specialist required to join an international Life organisation, you will be responsible for supporting the business with the management and rectification / improvement of data held within the core administration systems

Key Responsibilities:
Support the business with all aspects of data rectification
Remediate data issues in a structured and timely manner
Ensure that data quality standards are being adhered to in accordance with company benchmark
Implement, monitor and present feedback to business areas in accordance with the data quality standards policy and benchmarked levels
Review and monitor outstanding audit actions relating to data integrity and quality across the business
Continually assessing the quality of data input into administration systems within the business

Skills & Experience:
Previous experience in working within Financial services with an understanding of KYC principles
Good Analytical Skills and an attention to technical detail
An advanced working knowledge of Excel
A good knowledge of Administration systems

Hours & Benefits:
Full Time working hours
Competitive Salary and benefits package

Job Purpose:
Senior Administrator required to join the quality & control team of an international life assurance company on a permanent basis. The successful applicant will handle complex queries, providing a high quality of service that is accurate and within stated timescales.

Key Responsibilities:
Investigate and resolve complex complaints, deal with telephone queries and fully document how they are resolved
Undertake quality sampling for customer journey tasks ensuring that processes are fit for purpose, adhered to and meet the required standards.
Review and improve the department's processes and procedures to ensure service levels are maintained
Maintain a high level of technical and specialist skills, experience and knowledge, enabling high quality complaint resolution and root cause analysis to ensure improved customer experiences

Skills & Experience:
Minimum of 5 GCSEs grade C or above including English & Mathematics
Already attained, or committed to attaining the award in financial administration is desirable
Previous Experience in a customer journey processing team
Intermediate knowledge and experience within MS office
Excellent customer service skills

Hours & Benefits:
Full time, core business hours - salary in line with experience.

Job Purpose:
A Servicing Associate is required to join the regional team, you will be expected to take rotational responsibility for process management where you will be responsible for the accurate and efficient completion of administrative tasks

Key Responsibilities:
Accurate and efficient completion of administrative tasks in the relevant areas
Continuous improvement, self-management and team membership
Assisting in developing, implementing and sharing best practices to contribute to the development of team strategy and objectives

Skills & Experience:
Previous office administration experience is required , preferably Life Assurance experience
Decisive and adaptable individual who has the skills and experiences of good communication, team working and someone who is able to work to tight deadlines.
LCS Lean 1b qualifications are desirable
A minimum of 4 GCSE's Grade C to include Maths and English and/or NVQ Level 1 - or equivalent

Hours & Benefits:
Full Time Permanent hours
Competitive total reward package

Job Purpose:
Compliance Administrator required to join the Compliance Department of a Chartered Accountants to oversee the firm's compliance with regulatory requirements.

Key Responsibilities:
Assist in the preparation of the set-up of new clients, ensuring acceptable client due diligence (CDD) has been provided
Prepare annual returns for the firm's in-house companies and other company secretarial submissions
Assist with project work assigned to the Compliance department and lead own projects as required
Review marketing materials prior to public release
Help co-ordinate board meetings, including agenda and initial board pack preparation

Skills & Experience:
Previous experience within an office environment with a basic understanding of compliance and its function
Ability to produce accurate work in a fast paced environment;
P Outlook, Viewpoint, Excel, Word and Powerpoint.

Hours & Benefits:
Salary is commensurate with experience
Full Time permanent hours - 9.00am to 5.15pm Monday to Friday.

Job Purpose:
Business Development Officer required to join a private bank to assist in building a portfolio of clients through the on boarding of new clients received via direct sales channels, ensuring exceptional levels of customer service at all times while supporting achievement of commercial targets

Key Responsibilities:
Engage with clients through multiple channels including online applications, direct phone, refer a friend scheme or other campaign initiatives and walk ins, communicate the benefits and features of the bank's products and services so that they are aware of the Bank market offering
Sell assigned products to the target customers in a professional manner and document and record all the sales activities on daily basis to ensure the seniors are aware of the sales opportunities and conversion
Demonstrate good knowledge of the bank products and continuously learn and update own knowledge, in order to enable effective selling of products. Maintaining a general awareness of competitor products and services so that the discriminating features of the bank offerings can be communicated to customers
Maintain record keeping within the CRM system by conducting updates of assigned databases and records (including closing and migration of accounts) in accurate manner to facilitate ease of data retrieval to ensure that the integrity of all data can be relied on.

Skills & Experience:
Previous experience in a Sales/ client servicing environment in roles such as tele sales or contact centre, preferably within banking
The ability to analyse customer needs by engaging with them, analysing their personal financial
Knowledge and understanding of the features, benefits and pricing of the products and services on offer to personal banking customers across multiple customer segments.

Hours & Benefits:
Full Time Permanent hours
Market rate salary

Job Purpose:
Systems Analyst Tester required to join an expanding financial services organisation, the role holder will be analysing and testing software upgrades across the diverse range of systems, as well as supporting staff using these vital systems

Key Responsibilities:
Conducting analysis and producing clear documentation, including technical specifications and test documentation
Identifying and managing test related issues throughout the development lifecycle
Taking ownership for delivering accurate estimates of time and resources for assigned test phases, including dependencies, risks and assumptions
Communicating progress against plan for any work packages assigned
Representing the Systems Analysis and Testing team on corporate projects
supporting staff using these vital systems

Skills & Experience:
Previous experience in a similar role, preferably (but not essentially) in a life assurance environment
Ability to generate and follow comprehensive test plans
Strong analytical and problem solving skills
Excellent written and verbal communication skills
The ability to work to tight deadlines under pressure

Hours & Benefits:
Permanent Full Time hours
Market rate salary with a competitive benefits package

Job Purpose:
Experienced Assistant Manager required on a permanent basis. The successful applicant will manage their own portfolio of clients, managing relationships and ensuring standards are met

Key Responsibilities:
Ensure all policies and procedures are implemented for clients and ensure standards are met
Understand all technical matters relating to clients and share knowledge with the team
Deliver excellent client service, operational effectiveness and efficiencies
Ensure compliance with KYC obligations by preparing, monitoring and maintaining robust client files, safeguarding the group from potential risks
Manage own portfolio of clients & assist with review of team time charging
Prepare quotes for potential and existing clients and billing
Build strong customer relationships with new and existing clients

Skills & Experience:
ICSA or STEP qualified/part qualified or be willing to work towards these qualifications
Relevant industry experience at assistant manager or manager level
Ideally holds a membership of relevant professional institute

Hours & Benefits:
Full time, core business hours - permanent role

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