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Job Purpose:
User Experience Designer required on a permanent, full time basis to design beautiful User Experience for desktop and web, working with exceptionally talented front-end developers, you'll be involved all the way from concept to creation.

Key Responsibilities:
Interact directly with users to gather requirements.
Design beautiful and intuitive user interfaces.
Test newly built designs to find opportunities.
Contribute to agile methodology and planning.

Skills & Experience:
Experience with HTML and CSS.
Very strong UX design principles.
Follow code and team rules.
UI development experience is desirable but not essential.

Hours & Benefits:
Full time business hours, permanent role offering a competitive salary and benefits.

Job Purpose:
Administrator required to join an established Financial Services Group as part of the Complaint Handling Team in a part time permanent capacity. The role holder will be responsible for dealing effectively with customer complaints as the first point of contact and handling any issues in an effective and timely manner.

Key Responsibilities:
Bring customer complaints to a swift, efficient and cost-effective conclusion ensuring a fair customer outcome whilst following Company and regulatory policies and procedures.
Analyse complaints and negotiate the best outcome in every situation considering the available information.
Maintain the Company's complaints register and complaints records.
Provide management information as requested in an accurate and timely manner.
Assist with the ongoing monitoring of complaints and undertake root cause analysis.
Undertake any other reasonable tasks as requested by the compliance function.

Skills & Experience:
Experience in customer service and complaints management.
3 years' + office experience.
Excellent communication skills.
A good understanding of fund and investment management, life and general insurance and pension legislation- desirable but not essential.
A good understanding of investment services and their practical applications- desirable but not essential.

Hours & Benefits:
Part time working pattern (flexible)-potential for this to increase to full time hours if desired, competitive rates of pay, based in Central Douglas.

Job Purpose:
Back-End Software Developer required to join an innovative and dynamic software company based in the South of the Island on a full time, permanent basis. You will work alongside the CTO to build the next generation flagship product, developing core components with excellent performance in mind.

Key Responsibilities:
Build low level system components.
Code using test driven development.
Contribute to agile methodology and planning.
Share knowledge with fellow team members.

Skills & Experience:
C++, C# or Java Development experience.
Memory Management Basics.
Follow code style and team rules.

Hours & Benefits:
Full time business hours, permanent role based in the South offering competitive rates of pay.

Job Purpose:
A Front End Software Developer required to Master UX design potential and build Node.js systems together with React and Electron for both web and desktop apps on Windows, MacOS and Linux. Based in the South of the Island, you'll work full time hours on a permanent basis.

Key Responsibilities:
Build intuitive user-facing interfaces.
Code using test-driven-development.
Contribute to agile methodology and planning.

Skills & Experience:
Professional experience within Node.js, JavaScript, ASP.Net, PHP, or Python.
Very strong UX design principles.
Following code style and team rules.
Experience with PHP/Laravel is desirable but not essential.
Linux server admin experience is desirable.

Hours & Benefits:
Full time, permanent business hours, negotiable rates of pay and company benefits.

Job Purpose:
Network Analyst required to work under the direction of the Network Operations Manager of a Global Technology Company. The Network Analyst will have primary responsibility for analysing, deploying, troubleshooting and the ongoing support of the Global IP/MPLS Network in North America, Europe and Asia, as well as the managed networking infrastructure and cybersecurity suite of services.

Key Responsibilities:
Participating in the planning, design, configuration and deployment of company's highly available network environment, including switches, routers, load balancers, DDoS mitigation devices and other hardware.
Making recommendations and provide technology guidance to solve business problems and improve network availability.
Daily operational maintenance of existing networking infrastructure. (mainly Juniper and Cisco).
Supporting customers with various network issues.
Monitoring system availability and performance to minimize downtime and optimize traffic.
Conducting research on network products, services, protocols, and standards in support of network procurement and development efforts.
Planning and implementing any improvement, modification, or replacement of network infrastructure components.
Participating in various information technology projects.
Assisting with the procurement of hardware, software and/or telecom services through different vendors.
Providing guidance and work leadership to less-experienced team members.
Creating and maintaining current documentation.

Skills & Experience:
A minimum of 3-5 years' experience working as a network analyst/ operations engineer or equivalent Juniper or Cisco certifications.
Proven experience with network capacity planning, network security principles and infrastructure, and general network management best practices.
Proven experience with network services and dynamic routing (BGP, VRRP, OSPF, MPLS, LDP).
Familiar with Networking Monitoring and Management Tools (Cacti/rrdtool, MRTG, Nagio).
Bachelor's degree in Computer Science or Computer Engineering.
Excellent organisational and communication skills.
Strong technical and problem resolution skills with the ability to work under pressure.
Motivated self- starter, who can work on own and as part of a team.
Experience managing large international networks, mitigating DDoS attacks and/or working in a global business with multiple locations is advantageous.

Hours & Benefits:
Full time, permanent role with core business hours. Competitive salary and benefits package.

Job Purpose:
Administrator, sought by International Life Assurance company to join their Settlements Team on an initial 6 month contract basis, The role holder will be responsible for ensuring the timely trade settlement of all investment transactions and to accurately administer external custodian accounts.

Key Responsibilities:
Process full trade settlement of all corporate actions and investment transactions.
Accurately administer external custodian accounts and custody records.
Correctly input corporate actions and dividends received into company databases and systems.
Assist in the collection of quarterly DFM and platform prices.

Skills & Experience:
Minimum 5 GCSEs including English and Maths.
1 years previous experience within an office environment, preferably within Life Assurance.
Excellent communication skills.

Hours & Benefits:
Market rate salary, full time business hours, parking on site.

Job Purpose:
Finance Administrator, required to assist in the accurate and timely processing of all daily Treasury procedures, sought by an international Life Assurance company on an initial 6 month contract basis.

Key Responsibilities:
To perform and oversee the daily payment processes ensuring adherence to documented procedures.
Assist in managing external banking relationships for companies, controlling the bank accounts and escalating any appropriate concerns.
Assist in queries and resolution of payments, treasury and reconciliation items both internally and externally.
Maintain accurate records of Payments & Receipts and assist other finance functions in ensure data retention is in accordance with internal service standards.

Skills & Experience:
Previous experience within an office environment.
A minimum of 5 GCSE's grades A*-C including English and Maths.
Ability to work independently or as part of a team.
Self-motivated, with a positive and flexible attitude.
Excellent analytical, reasoning, and communication skills.

Hours & Benefits:
Market rate salary commensurate with experience; full time business hours.

Job Purpose:
Business Analyst required to join a Global Banking Group on an initial 6 month contract basis. The role holder will be required to define and support Projects and/or Service sustaining deliveries aligned to business strategy, which enable benefits to be achieved on a cross functional business basis.

Key Responsibilities:
The role holder will partner with the Change Manager and Programme Manager to drive the successful delivery of the work stream / project and work with the organisation and key senior stakeholders to scope and staff projects, establish governance, and define target solutions.
Be responsible for creating communication materials for multiple levels of stakeholders and actively manage day to day activities while ensuring delivery accountability is in place across the whole project.
Work with the PMO to support initiative as necessary; creation & maintenance of detailed project plans covering all deliverables (process, people, IT, control) and dependencies while actively assessing and managing risk; removing / reducing barriers towards realising goals, ensuring mitigation actions are in place & managed.
Deliver status reporting by providing visibility on status against milestones, and transparency of risks and issues and will have to coordinate direct and matrix management of internal and third party resources.
Develop and implement the communications strategy while consolidating and maintaining reporting requirements and providing stakeholder management across the programme.

Skills & Experience:
Excellent written and oral communication
The candidate should have strong change management and stakeholder management skills and experience of control environment processes with a banking environment.
It is essential that the candidate would have strong Microsoft PowerPoint, Excel skills and be Lean Trained / aware of Lean and Continuous Improvement.
Experience of wealth management is preferred for this role as is the use of Agile as a methodology.

Hours & Benefits:
Structured working pattern- Core business hours, excellent rate of pay, Douglas based.

Job Purpose:
Business Analyst required to join an International Life Assurance Organisation on a permanent basis. The role holder will be responsible for Identifying business need and define a solution scope that can feasibly be implemented by the business.

Key Responsibilities:
Business analysis planning and monitoring.
Requirements management and communication.
Requirements analysis.
Process analysis and modelling.
Solution assessment and validation.
Business and market knowledge.
Stakeholder management
Act as a deputy for Lead Business Analyst as required.

Skills & Experience:
Essential Qualifications: Educated to degree level or equivalent working experience.
Desirable Qualifications: External accreditation in Business Analysis.
Demonstrable experience as a Business Analyst and exposure to full change life cycle.
Competent in the use of business analysis tools, techniques and processes.
Familiar with project and software delivery cycles.
Developing analytical and inter-personal skills.
Developing influencing, negotiation and communication skills.

Hours & Benefits:
Structured working pattern, excellent rates of pay- market competitive, comprehensive benefits package, parking on site and around the area.

Job Purpose:
Business Analyst required to join an expanding Financial Group on an initial contract basis. This is a key role in the methodical investigation, analysis, review and documentation of all or part of the business in terms of business functions and processes.

Key Responsibilities:
Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.
Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration.
Facilitates scoping and business priority-setting for change initiatives of medium size and complexity.
Discover and analyse requirements for fitness for purpose as well as adherence to business objectives and consistency, challenging positively as appropriate.
Support programme or project control boards, project assurance teams and quality review meetings.
Provides basic guidance on individual project proposals.
Define, documents and carries out small projects or sub-projects. Alone or with a small team, actively participating in all phases. Identifies, assesses and manages risks to the success of the project.

Skills & Experience:
Minimum of 3 years' experience as a Business Analyst within financial services.
Excellent problem solving skills.
In-depth knowledge of Microsoft Office Applications (i.e. Word, Outlook, Excel and PowerPoint).
Testing/Analytical skills - Thinking Interprets quantitative and qualitative information to achieve a business-related objective. Produces effective solutions to complex problems. Identifies underlying trends and issues and does not always stop at initial answer. Systematic and logical.
Ability to demonstrate AGILE strategy.
Basic SQL Skills.
Experience of formal system analysis and design methodologies.
Ability to work under pressure.
Ability to achieve tight deadlines.
Excellent communication skills (written & verbal).
Business Analysis or Testing Qualifications, e.g. ISEB or IIBA.

Hours & Benefits:
Market competitive daily rates of pay, structured working pattern, Douglas based.

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