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Job Purpose:
A loans company based in central Douglas are seeking an experienced Customer Service Administrator on a permanent basis. The role requires excellent written and verbal communication skills and experience of working within a lending environment is preferred.

Key Responsibilities:
Handle incoming telephone calls, dealing professionally and effectively with each query
Responding to customer queries via email
Ownership of all queries until resolution

Skills & Experience:
Customer service experience within Financial Services is essential
Experience of working within a lending environment is highly preferable
Experience of working with the Anchor loan platform would be advantageous
Ability to manage own workload

Hours & Benefits:
Full time business hours; Salary commensurate with relevant skills and experience; Full company benefits package

Job Purpose:
A leading Life Assurance and Private Wealth organisation based in central Douglas are seeking an experienced Administrator to join their New Business and Welcome Team. Joining on a permanent basis, you'll hold responsibility for the provision of timely and accurate illustrations; offer guidance on Source of Wealth, Territory Decisions, and KYC requirements; and complete new business application forms.

Key Responsibilities:
Produce new business and additional single premium illustrations across all products
Create and maintain accurate client records on the team workflow system through the pre-sale process
Vet new applications, identifying any additional requirements for all products and client types

Skills & Experience:
Previous experience in a similar New Business role is essential
Strong understanding of KYC/AML requirements
Excellent telephone manner and verbal communication skills
FPC1, IAQ or equivalent qualifications are highly preferred

Hours & Benefits:
Full time business hours (35 hours p/w); Salary commensurate with relevant skills and experience; Full company benefits package

Job Purpose:
A Customer Sales Administrator is sought by a leading Retail & Distribution company based in the north of the island. Joining as a permanent member of a small friendly team, the role requires regular, confident communication by telephone and the ability to resolve customer enquiries in a timely manner.

Key Responsibilities:
Liaising with customers (mainly via telephone and email)
Inputting daily orders
Creating the daily production lists
Running reports

Skills & Experience:
Previous experience in a busy office environment is essential
Excellent customer service and communication skills
A working knowledge of MS Excel, Word, and Outlook
Ability to work unsupervised but with a strong team-working ethic

Hours & Benefits:
36 hours p/w - Saturday morning hours (09:00-13:00) are included on a rota basis; Salary commensurate with relevant skills and experience; Free parking nearby

Job Purpose:
An international banking organisation based in central Douglas are seeking a Senior Administrator to join their Business Control Unit. You'll be responsible for regulatory requirements in managing and controlling risk exposure arising principally from Operational and AML risks

Key Responsibilities:
Accurately monitor Risk & Compliance following the banks policies and procedures
Undertake client reviews, trigger reviews, and conduct ongoing monitoring of client transactions and source of funds
Assist in the review of payments that have been flagged by sanction monitoring software
Assist with cases of fraud and attempted fraud

Skills & Experience:
Previous experience in a Risk, AML, or Compliance department within Financial Services is essential
A thorough understanding of AML and Operational Risk matters

Hours & Benefits:
Full time business hours (35 hours p/w); Salary commensurate with relevant skills and experience; Full company benefits package

Job Purpose:
Trainee Accountant required to join a busy independent accountancy practice and trust and corporate service provider. Graduate applicants are sought to work as part of a team, whilst also completing their ACCA/ACA studies. The role will provide experience in one or more of their business divisions, including Accountancy work (including preparation of accounts and financial statements), Taxation (preparation of personal and corporate tax returns), Audit and Trust and Company Administration.

Key Responsibilities:
Working as one of the accountancy teams within the organisation, the role is likely to provide experience of:
Accountancy work; including preparation of accounts and financial statements,
Taxation; the preparation of personal and corporate tax returns,
Audit; preparation of audit schedules, program and files, assisting an audit team at a client's premises as required
Trust and Company Administration; all aspects of administration, including liaison with clients and third parties
Support for professional training will be provided

Skills & Experience:
Graduate with 2.1 degree or higher
Ambitious and determined to study to complete the challenging professional qualification of ACCA or ACA
Excellent communicator with strong organisation skills and great attention to detail
Individual required who is a willing to learn and take responsibility and ownership of tasks
No previous experience is required as full training will be provided

Hours & Benefits:
Market rate salary and full time business hours
A full training package will be provided to study towards the ACA or ACCA qualification

Job Purpose:
A leading manufacturing and distribution business are seeking a Quality Control Inspector to join their team on a permanent basis. The successful applicant will undertake tasks that lead to the assurance of company product and process conformance

Key Responsibilities:
Read and interpret reports, part prints, quality specifications and other quality-related documents
Analyse statistical process control techniques
Execute physical inspection of product to assure conformance
Verification and maintenance of inspection equipment

Skills & Experience:
Previous experience in a quality control environment is absolutely essential
Strong technical inspection and metrology skillset
The ability to perform 8D analysis, process control (inc. SPC/auditing), and data analysis
Strong communication and teamwork competencies

Hours & Benefits:
Twilight shifts (Monday to Thursday 11:00-21:00); Salary commensurate with relevant skills and experience

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