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Job Purpose:  
Customer Service Officer required to join the Customer Contact Centre Department of an International Bank on an initial contract basis, likely to be made permanent.

Key Responsibilities: 
Act as the first point inward contact for all telephony based  customer queries
Manage and deal with a wide range of service requests from customers worldwide 
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service

Skills & Experience:
Previous customer service experience is essential
Previous office experience ideally with in Financial Services is highly desirable, but not essential
A minimum of 5 GCSE's grades A*-C including Maths and English is essential

Hours & Benefits: 
Shift work - core business hours 6am to 8pm, competitive rates of pay -  based on experience, Central Douglas based
Full training provided

Job Purpose:
A Retail Consultant with an enthusiasm and interest in mobile technology, is required to join the team of a leading Telecommunications provider on a short term temporary basis for a period of 5 months. The role will require the provision of professional advice and support services to customers and previous experience in a retail sales role, is required

Key Responsibilities:
Demonstrate and sell products and services for mobile and residential technical products
Able to clearly provide information for customers to make informed decisions
Process all orders and work within targets set by the company
Fully competent in the use of computerised systems

Skills & Experience:
Previous experience in telecommunications in a customer facing role would be advantageous
Excellent communication skills
Self-motivated, ability to work individually or as part of a wider team

Hours & Benefits:
Full time hours, working pattern Monday - Sunday, Centrally Based

Job Purpose:
To provide administrative support across the Business Control Unit and the Transaction Management Unit within this international bank

Key Responsibilities:
The support provided includes various administrative tasks and updating of customer information
Respond to client requirements, queries and complaints and log order entries into relevant company system
Completing internal training programmes, attending learning sessions and pro-actively gain an understanding of the end to end processes across all operations processing functions

Skills and Experience:
5 GCSEs with minimum grade C in both Maths and English Language
Office Administration or previous banking experience would be beneficial
Experience of following client instructions in an accurate and professional manner
Excellent team working abilities

Hours & Benefits:
12 Month Contract, Full Time hours, 8am - 4pm Monday to Friday

Job Purpose:
Account Executive required to join leading international bank assisting a team of relationship directors, by providing excellent service across a diverse portfolio of clients.

Key Responsibilities:
Providing excellent customer service to a range of clients and internal stakeholders
Identifying and managing risks, including managing problem loans, data quality and portfolio reporting, and escalating concerns promptly
Building relationships and trust to identify, understand and support clients with the right business solutions to meet their financial needs

Skills & Experience:
Previous experience working within a customer orientated role within Banking or wider financial services
Interpersonal, negotiation and networking skills
Ability to analyses complex financial information and recommend appropriate solutions to

Hours & Benefits:
Full time core business hours, competitive salary

Job Purpose:
3rd Party Client Services Administrator required to join an International Life Assurance Company, to be responsible for a range of client servicing duties for 3rd party relationships

Key Responsibilities:
New Business processing (reviewing and vetting) client instructions, including handling premiums, withdrawals and surrenders
General servicing duties, including assignments, change of address, change of agent, change of name etc
Dealing with Trusts, including policies transferring into a trust etc
Dealing with queries and various requests from outside parties

Skills and Experience:
Proven financial services experience, ideally Life Assurance within New Business and/or Servicing Administration
Proven customer service background
Good problem solving skills
Good knowledge of Microsoft Office
Good team player with a strong communication skills and also the ability to work on their own initiative
Ability to plan and organise work to meet deadlines

Hours & Benefits:
Permanent Full Time hours
Market rate salary with a competitive benefits package

Job Purpose:
Treasury Manager required to join leading life assurance organisation on a contract basis for a period of 12 month to support the overall finance function

Key Responsibilities:
Working with the group financial controller to manage the treasury position
Updating existing policies and drafting new policies in line with business demands
Ensuring suitable liquidity positions
Currency position monitoring and dealing

Skills & Experience:
Qualified accountant
Previous experience in a similar position
Ability to work as part of a team with staff management responsibilities

Hours & Benefits:
Full time hours, central Douglas location, competitive salary

Job Purpose:
Junior/Assistant Legal & Data Protection Officer required to join the risk function of an international group. The role will provide support across the team, who ensure the group is compliant with all applicable data protection laws and regulations.

Key Responsibilities:
Provide support where required to interpret regulations and ensuring that the business complies with data protection legal, ethical and regulatory requirements in the jurisdictions of operation
Proactive monitoring of changes in relevant legislation and the regulatory environment
Implementing the systems that ensure that the company complies with all applicable codes, in addition to its legal and statutory requirements
Contact point for the ICO and leading the Group's response to any regulatory investigation or request for information
Provide support with drafting and maintaining appropriate Data Protection policies and procedures
Supporting the Group's data incident response teams
Processing and co-ordination and response to all subject access requests
Support with legal investigations as required
Support to update and roll-out of training to all staff to raise awareness of Data Protection and foster a data privacy culture within the Group
To maintain suitable legal records and management information
Assist with preparation and filing the statutory forms in a timely manner in each jurisdiction
Assist with updating of the company registers and maintaining the corporate files

Skills & Experience:
Legal degree level qualifications (exceptional new graduate will also be considered)
Some knowledge of Data Protection legislation, in particular the GDPR
Excellent communication skills (both written and oral)
Commercial experience with experience in the financial services sector, particular the life and investment sectors
Experience of working in a business going through continuous upgrading, change and growth
Understanding of market knowledge and regulations/legislation within industry, ideally from the financial services sector

Hours & Benefits:
Competitive salary and comprehensive benefits

Job Purpose:
A leading Gaming brand are recruiting a Project Coordinator on a 3 month fixed term contract. The successful applicant will coordinate tasks and projects from concept through to execution and completion

Key Responsibilities:
Participate in initial project discussions, write notes & create the project conceptual draft
Handle multiple projects across various operational areas
Facilitate the planning process, schedule meetings, create charts, milestones, timelines etc.
Use different project management methods to follow up and monitor project progress, as well as administering JIRA
Work closely with software developers and testers to gather information on project velocity
Create project risk analysis and risk mitigation plans

Skills & Experience:
Proven experience within a similar role is desirable
Basic knowledge and experience of project management tools and processes with IT project management experience as advantageous
Degree level educated
Experience with costings, finance and deadlines

Hours & Benefits:
Full time (8.30am - 5pm) core business hours. 3 Month fixed term contract. Central Douglas

Job Purpose:
An experienced Administrator is sought by an international Life Assurance organisation for a period of 3 months.

Key Responsibilities:
Undertaking administrative tasks
Liaising with fund houses and other relevant parties
Collating and coordinating communication with all counterparties
Responding to requests that require additional information

Skills & Experience:
5 GCSE's Grade C or above
Investments knowledge or a financial background is desirable

Hours & Benefits:
Full time business hours (35 hours p/w) Salary commensurate with relevant skills and experience

Job Purpose:
Exciting opportunity for a strong administrator to join the Account Servicing Team of an International Banking Organisation on a contract basis to provide support to the Debit Card, Internet Banking, and Static teams. This role is due to commence asap until the end of December 2019.

Key Responsibilities:
Maintain and update customer information
Complete debit card related instructions
Ensure information is inputted accurately to a variety of systems
Liaise with internal teams to ensure system information is up to date

Skills & Experience:
Previous experience within banking operations is desirable
5 GCSES with minimum grade C in both Maths and English Language

Hours & Benefits:
Excellent rates of pay, business working hours, Douglas based

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