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Relationship Support Officer fluent in Japanese is required to join the Customer Service team of an international Life organisation.

The Role...
Actively contributing to the successful delivery of the departmental objectives along with your own personal business objectives
Administer a varied book of business including Personal Portfolio products
Carry out and follow through client and IFA requests to a conclusion
Take ownership of, and resolve any queries through to a satisfactory conclusion

About you...
Experience in handling external telephone calls with both clients and independent financial advisors
Fluent in speaking and writing in Japanese
Experience with new business and payments out would be advantageous
Competent in Microsoft applications: Including Word, Outlook, SharePoint and Excel and Knowledge of Finscan (Desirable)

The Reward...
Competitive salary and benefits package

Our client is seeking and Administration and Facilities Assistant to act as the "go-to" for all building facilities queries. You will support the Receptionist with the day-to-day running of reception, office and postal duties, and assist with general administrative tasks within the business.

The Role...
Covering reception on an adhoc basis
Archiving - Monitoring, destroying, reviewing, logging and retrieving files
Facilities management
Organising work stations for new Joiners and arranging any office moves
First point of contact for all maintenance queries
Compliance checks

About you...
Full driving licence is essential as you will retrieve files from the archive unit
Excellent communication and customer service skills
Flexible, adaptable and confident working with various departments in the business
Receptionist experience ideal but not essential
Professional services experience ideal but not essential
Flexible to work ad-hoc weekend / outside of working hours to supervise contractors conducting building works

The Reward...
Competitive salary
Comprehensive benefits

We are looking for an experienced senior administrator to join an international life assurance provider on a permanent basis.

The Role...
You will be actively engaged in the processing of customer and advisor requests. You will demonstrate a proactive and positive desire to deliver the best possible customer experience for customers throughout their journey. You will resolve a wide range a queries from both the Isle of Man and Dublin office amongst other tasks. You will
Identify, understand and collate customer needs, requirements and feedback
Build working relationships by cooperating with and supporting colleagues
Proactively take ownership for self-development and demonstrate the desire
Achieve an average quality score of 90%
Identify, understand and collate customer needs, requirements and feedback

About You...
You will demonstrate enthusiasm and a positive approach to your working performance and
Previous experience in a senior role managing other team members
Be open and able to adapt to change
Be articulate and possess excellent communication skills
Be a strong team player who is able to work with limited supervision
Minimum of 5 GCSEs including English and Mathematics

The Reward...
You'll be joining an international employer where you will receive
A competitive salary
Compressive reward package including income protection, private medical and life assurance
Bonus scheme
Support for personal growth and development


Our client is a marketing agency that specialises in content writing for sports, betting, e-Gaming, technology and e-commerce companies. We are looking for a driven team member to help deliver and publish top-quality online content to customer?£?s as well as our own websites and blogs.

The Role...
You will team up with copywriters to create and edit eye-catching content that includes reviews, news articles, blog posts, and other sports and eGaming writings as well as:
Conduct ongoing research of news and various topics relating to eGaming, sports and sports betting
Come up with ideas for weekly publications of topics of interest
Write your own articles and blog posts, as well as write briefs on topics for other content writers
Proofread and edit materials created by other writers
Write SEO copy and guest posts
Code and publish blog posts using content publishing systems - WordPress
Upload written content to websites and blogs
Create and monitor social media marketing campaigns
Assist the content managers and senior copywriters with other writing-related tasks as needed

About you...
Are you interested in pursuing a career in website publishing, writing, advertising, or a related field:
Professional writing voice that can adapt to a variety of styles
Ability to structure blog posts and website copy in a logical sequence
Excellent editorial skills in areas of accuracy, voice, readability and grammar
Ability to conduct thorough, credible research and organise findings
Strong collaborative skills with both in-house and remote teams
Experience in product and project management
Knowledge of internet marketing and social media best practices
Knowledge of basic HTML coding and SEO
Experience and knowledge in eGaming - a big plus

The Reward...
Onsite parking
20 days holiday + all Manx and UK Public Holidays
Sickness pay
Modern working environment

We are seeking a System Support Analyst to provide Application Support for internal & external customers. Working as part of a small team, you will primarily be focused on delivering an exceptional standard of support and problem resolution services to our customers. You will be expected to perform these duties working as part of a shift rota

The Role...
Provide 1st line support on all tickets raised through the Customer Service Desk
Create, own and maintain documented procedures to aid System Support Team functions/responsibilities
Escalates unresolved incidents
Facilitates recovery, following resolution of incidents
Document and closes resolved incidents according to agreed procedures
Perform batch operations on our core applications

About you...

Minimum of 1 years' experience of working within an IT customer services environment
Experience of working in an International Life Assurance organisation or similar financial services organisation within a customer support capacity
Basic SQL Skills
Proficient in the use of the Jira Suite of Software, including Support Desk and Confluence
In-depth knowledge of Microsoft Office Applications
Analytical Thinking
Good problem solving skills in order to resolve incidents quickly and effectively

The Reward...
Comprehensive benefit package
Competitive salary

We are recruiting for a number of exciting new roles in both our clients Customer Services and Investments departments in the South of the Island. All roles will provide an opportunity for individuals to start a rewarding career in financial services with a growing and energetic company

The Role...
Deliver superior customer services to future and existing customers
Provide back office administration for Investment related processes, ensuring that the policy holder valuations are up to date
Answering queries and taking responsibility for processing each enquiry through to satisfactory conclusion
Providing customers with product and servicing information both verbally and written, with high attention to detail and accuracy
Supporting the Administration of the Externally Managed client portfolios, Stock Reconciliations, Dividends and Corporate Actions and and trade settlements

About You...
Excellent written and verbal communication skills
Work well within a very busy team environment
Good planning and organisation skills
Good numerical skills
Solid IT skills
Any relevant work experience in an office or finance sector would be desirable but not essential

The Reward...
Salary based upon experience
Car parking

Our client is looking for a Client Compliance and AML Officer who will be responsible for ensuring that the assigned portfolio of client entities has comprehensive and effective systems and controls in place.

The Role...
The successful candidate will be responsible for

Conducting ongoing monitoring of business relationships or one-off transactions in accordance with the Regulations
Conduct transaction monitoring reviews in relation to the fund
Present any updates or key findings to the Board/Fund controlling parties
Consider and make any Suspicious Transaction Reports
Develop AML and CFT Policies and Procedures
Develop and prepare AML Business Risk Assessments
Perform AML and CFT sample testing and AML assurance reviews
Serve as AMLCO, MLRO and DMLRO to the allocated client entities

About You...
Requirements for the roles are
Strong academic background and industry relevant professional qualification
A good level of commercial and fiduciary risk awareness
Sound working knowledge of statutory requirements and financial services legislation, together with relevant guidance notes and Codes of Practice
Good knowledge and application of relevant AML/CFT legislation, the AML/CFT Handbook and relevant guidance notes and codes of practice
Previously held CO / MLCO / MLRO positions would be an advantage

The Reward...
A competitive salary and benefits package will be offered to the successful candidate
A genuinely unique opportunity to be part of an expanding large global business


Our client is seeking a Compliance/KYC Administrator Assistant who will be involved with monitoring, evaluating and reviewing the effective use and compliance of processes, systems and controls, collecting and analysing data to provide management information

The Role...
Liaise with corporate and individual clients during onboarding and ensuring completion of due diligence process for sign off
Perform risk assessments to understand risk level, significance and scope for individuals and corporate customers, including PEPs and complex company structures
Assist with the Compliance and AML regular MI reporting
Perform monitoring of current processes and identify and report risks and mitigation actions
Manage internal investigations of suspicious activity in accordance with internal policies and in line with current legislation to make recommendations to the MLRO or DMLRO
Dealing with day to day KYC and Compliance queries from the business

About You...
Have worked in a similar field for at least 2 years
Practical knowledge of applicable regulatory requirements on KYC and CDD within a regulated entity in an onboarding or Compliance role in a banking, EMI or gaming environment
Practical knowledge of monitoring and auditing practices and risk management practices
Sound investigative skills and ability to carry out root cause analysis
Very high working knowledge of MS Excel
Strong written and oral communication, other languages will be a bonus due to their international market
An ICA Advance Certificate or similar will be an advantage

The Reward...
A competitive salary
BUPA Health Insurance and BUPA Dental Insurance for you and your Spouse and Dependents
Aviva Pension
25 Days annual leave and all bank holidays
1 extra day annual leave for your birthday
Access to Employee Assistance Programme


Our client is seeking Compliance Assistant to join their busy team. You will support the MLRO to maintain the overall Compliance strategy and approach for the company.

The Role...
To liaise with corporate clients and merchants during onboarding and ensuring completion of due diligence
To assist with the Compliance & AML regular MI reporting
Manage 3rd party contracts for compliance screening requirements
To support managing investigations of suspicious activity in accordance with the AML policies and procedures
Carry out regular risk reviews on higher risk customers, including PEPs and complex structures

About you...
2+ years recent KYC/CDD experience within a regulated entity in an Onboarding or Compliance role in a banking, CSP, EMI or gaming environment
Sound working knowledge of AML applied to corporate structures
Strong organisational skills and attention to detail are essential
Excellent written communication skills and ability to convey complex information
Ability to prioritise own workload and work without supervision for periods of time
Sound investigative skills and ability to identify root causes

The Reward...
A competitive salary
BUPA Health Insurance and BUPA Dental Insurance for you and your Spouse andDependents
Aviva Pension
25 Days annual leave and all bank holidays
1 extra day annual leave for your birthday
Access to Employee Assistance Programme


Our client is seeking an Operational Risk and Control Team Manager to support the Client Services and other operational teams in managing risks effectively.

The Role...

Provide oversight and challenge to ensure that controls are being managed
Improving the control environment and overall service to our clients and advisers including Anti-Money Laundering technical support, complaints handling and business retention
Support the ongoing development and embedding of the business?£? risk strategy
Conduct Assurance Reviews, control testing, root cause analysis and other ad hoc investigations
Provide specialist support in relation to Operational Risk policies, standards and processes
Manage the operational risk register ensuring all open risks are identified, recorded and escalated appropriately
Oversee completion of management and audit actions
Provide people and performance management, development and coaching support
Ensure delivery of the Operational Risk and Control team plan
Deputise for the Head of Operational Risk and Control as required

About you...

Institute of Risk Management or International Compliance Association qualification
Educated to degree level or equivalent experience
Financial Services Industry, particularly operational / client service experience
Experience of managing and leading diverse teams
Experience of designing or operating operational risk management processes and procedures
Experience of designing and producing management information and reporting
Has awareness of all relevant regulatory bodies and associated principles.

The Reward...

Comprehensive benefit package
Competitive salary

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