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Job Purpose:
Retail Manager required to join an established national retail chain. The successful candidate will have a proven track record operating in a similar role and will be responsible for the day to day operation of the store whilst ensuring costs are contained within targets.

Key Responsibilities:
Maximize store profitability by promoting sales within the store
Ensure that a high level of customer service is delivered at all times
Manage, coach and motivate the team to deliver to all targets and lead by example
Deputise for the Area Manager when necessary

Skills & Experience:
Commercial awareness
Excellent leadership credentials
An ability to drive sales through your team
Desire to progress within our ever-growing business

Hours & benefits:
Full time working pattern- structured based on business needs
Competitive rate of pay

Job Purpose:
An international Life Assurance organisation are seeking an experienced Senior Administrator to join their Customer Contact Team. The expectation is that this individual will demonstrate a proactive and positive desire to deliver the best possible customer experience for customers throughout their journey with the business.

Key Responsibilities:
Answering both telephone and email queries for both the IOM & Dublin offices
Proactively contributing to designing and delivering the most positive customer experience for customers
Handle 50-80 calls on average per day whilst meeting relevant client expectations
Recognise any complaints received within the area and refer appropriately within the required timescales

Skills & Experience:
Previous experience in a similar customer contact/phonebank environment is essential
Previous experience in the Life Assurance industry is highly preferred
Excellent written and verbal communication skills

Hours & Benefits:
Full time business hours (35 hours p/w); Salary commensurate with relevant skills and experience; Full company benefits package

Job Purpose:
Personal Banker required to join an International Banking Group. The role holder will be required to act as first point of contact and provide an exceptional level of service to International Personal Banking clients.

Key Responsibilities:
Provide value through delivering an exceptional level of service to International Personal Banking clients through a variety of channels; phone, E-mail and face to face Builds relationships with customers by understanding the customer and servicing the customer needs appropriately Lives our values by understanding and adhering to all IPB service standards, service charter and service level agreements with internal and external clients Client e-mails and phone calls handled within service level agreements Reviews (reactively) existing client products to determine cross sell opportunities and advise of new products to create stickiness through portfolio diversification Referrals to New business team to support cross sales targets

Skills & Experience:
Ideally possess 1-2 years previous banking experience within a customer service capacity preferably within Financial Services
5 GCSEs with minimum grade C in both Maths and English Language
Exceptional inter personal skills with the ability to build professional relationships

Hours & Benefits:
Business hours and competitive remuneration offered, based in central Douglas

Job Purpose:
Exciting opportunity for a strong administrator to join the Account Servicing Team of an International Banking Organisation on a contract basis to provide support to the Debit Card, Internet Banking, and Static teams

Key Responsibilities:
Maintain and update customer information
Complete debit card related instructions
Ensure information is inputted accurately to a variety of systems
Liaise with internal teams to ensure system information is up to date

Skills & Experience:
Previous experience within banking operations is desirable
5 GCSES with minimum grade C in both Maths and English Language

Hours & Benefits:
Excellent rates of pay, business working hours, Douglas based

Job Purpose:
Senior Claims Administrator required to process claim requests, identify and implement processes & support Claims Administrators for a Douglas based Wealth Management company. The successful applicant will have proven experience within a similar role & a commitment to providing outstanding customer service.

Key Responsibilities:
Receive, understand, validate and correctly update amendments to client records
Investigate and reply to any complaints
Monitor workload throughout the area on a daily basis to ensure all work deadlines are met
Ensure all reconciliation items are cleared within set time scales
Accurate and timely payments of withdrawals and surrenders

Skills & Experience:
At least 2 years' experience of working in the finance/life industry
Computer literate; understanding of Microsoft Office
Knowledge of AML/KYC requirements

Hours & Benefits:
Full time core business hours; upon successful completion of probation - comprehensive benefits package

Job Purpose:
A Douglas based Private Wealth Company are seeking a strong administrator to join their policy servicing team to effectively deliver a direct service to clients by processing Servicing requests timely and accurately.

Key Responsibilities:
Check and apply regular premiums to the system
Deal with and understand the Death claim process
Vet, set up and process assignments/notice of interests
Liaise with clients professionally
Identify problem areas and offer solutions

Skills & Experience:
2 years' experience in a similar role within financial services
Detailed knowledge of Microsoft Office
Experience within a customer centric role
Attention to detail

Hours & Benefits:
Full time, core business hours. After successful completion of probation - comprehensive benefits package. Salary in line with experience

Job Purpose:
Assistant Fund Accountant required to join an Asset Management Firm on a 9 month contract to provide accounting and administrative services in relation to the company's funds under management.

Key Responsibilities:
Monitor and maintain all performance fee calculations and performance rebates
Review and authorise daily weekly and monthly fund valuations
reconcile unexplained movements in NAV
Review, monitor and liaise with fund administrators
Document and maintain fund accounting procedures
Produce subscription and redemption reports

Skills & Experience:
Ability to work under pressure and to tight deadlines with a proactive approach
Excellent communication, organisational and technology skills
Proven experience in a similar role

Hours & Benefits:
Salary dependent on experience, full time, core business hours - 9 month contract

Job Purpose:
A permanent position for a Bookkeeper to join an established Trust & Corporate Service Provider. The role holder will provide bookkeeping support for the team, which deals with all internal finances, including client billing, banking, payments, reconciliations, inter-company billing, VAT returns with an element of client accounting bookkeeping work.

Key Responsibilities:
Maintaining the bookkeeping for client companies and trusts
Bank reconciliations
Inputting of sales and purchase invoices
Recording investments, including realised and unrealised gains and losses, loan entries and recording assets
Reviewing supporting documentation
Managing foreign currencies
Preparation of VAT return in advance of filing deadlines
Review of VAT returns
preparation of EC sales lists
Managing foreign currencies
Ensuring accounts files are complete and in order
Filing accounts related documentation
preparing ad hoc statements and summaries as required
Assisting with ad hoc projects as required

Skills & Experience:
A knowledge of bookkeeping with practical experience proven (have an awareness of expected output/information in the accounts) - experience of bookkeeping for Aviation and Wealth structures
An understanding of companies and trusts including structures within the CSP sector would be advantageous
Basic knowledge of multi-currencies and bookkeeping for currencies other than sterling
Proficient in the use of Microsoft Office
Good knowledge of Excel
Knowledge of accounting packages useful

Hours & Benefits:
35 hours per week - 9am -5pm
Competitive Rate of pay
Douglas based

Job Purpose:
Exciting opportunity to join a telecommunications provider on an 11 month contract to carry out the testing, and operational analysis of various performance operations.

Key Responsibilities:
Administration of data received from roaming partners, including data entry into switch
Troubleshoot connectivity issues with existing partner base
Provide support in administering roaming test SIM cards, i.e. issuing, audits, removals from system
Monitor and analyse the permanent roaming and silent roaming reporting for input into commercial negotiations

Skills & Experience:
Proven experience within a similar role; understanding of regulatory rules applying to the position
Excellent communication and team work skills
Minimum of 5 GCSEs at C or above including English & Mathematics

Hours & Benefits:
Full time core business hours - 11 month contract. Excellent hourly rate

Job Purpose:
Marketing Assistant sought by an International Life Assurance provider to assist in managing and implementing a corporate sponsorship programme and to help plan and deliver local corporate events.

Key Responsibilities:
Manage the marketing email database and assist with email marketing campaigns
Coordinate the sourcing, supply and distribution of branded merchandise
Maintain stock levels of literature and promotional goods
Provide administrative support to the marketing services team, including processing invoices, record keeping and coordinating literature reviews

Skills & Experience:
A minimum of 1 year's experience working within a Marketing department
Experience of using Microsoft Office
Some knowledge or experience of HTML and Marketing email platforms such as Mailchimp would be an advantage
Minimum of 5 GCSE's with a grade C or above, including English

Hours & Benefits:
Full time, core business hours (35 per week), comprehensive benefits package & parking on site.

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