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Job Purpose:
Retail Manager required to join an established national retail chain. The successful candidate will have a proven track record operating in a similar role and will be responsible for the day to day operation of the store whilst ensuring costs are contained within targets.

Key Responsibilities:
Maximize store profitability by promoting sales within the store
Ensure that a high level of customer service is delivered at all times
Manage, coach and motivate the team to deliver to all targets and lead by example
Deputise for the Area Manager when necessary

Skills & Experience:
Commercial awareness
Excellent leadership credentials
An ability to drive sales through your team
Desire to progress within our ever-growing business

Hours & benefits:
Full time working pattern- structured based on business needs
Competitive rate of pay

Job Purpose:
An international Life Assurance organisation are seeking an experienced Senior Administrator to join their Customer Contact Team. The expectation is that this individual will demonstrate a proactive and positive desire to deliver the best possible customer experience for customers throughout their journey with the business.

Key Responsibilities:
Answering both telephone and email queries for both the IOM & Dublin offices
Proactively contributing to designing and delivering the most positive customer experience for customers
Handle 50-80 calls on average per day whilst meeting relevant client expectations
Recognise any complaints received within the area and refer appropriately within the required timescales

Skills & Experience:
Previous experience in a similar customer contact/phonebank environment is essential
Previous experience in the Life Assurance industry is highly preferred
Excellent written and verbal communication skills

Hours & Benefits:
Full time business hours (35 hours p/w); Salary commensurate with relevant skills and experience; Full company benefits package

Job Purpose:
Senior Claims Administrator required to process claim requests, identify and implement processes & support Claims Administrators for a Douglas based Wealth Management company. The successful applicant will have proven experience within a similar role & a commitment to providing outstanding customer service.

Key Responsibilities:
Receive, understand, validate and correctly update amendments to client records
Investigate and reply to any complaints
Monitor workload throughout the area on a daily basis to ensure all work deadlines are met
Ensure all reconciliation items are cleared within set time scales
Accurate and timely payments of withdrawals and surrenders

Skills & Experience:
At least 2 years' experience of working in the finance/life industry
Computer literate; understanding of Microsoft Office
Knowledge of AML/KYC requirements

Hours & Benefits:
Full time core business hours; upon successful completion of probation - comprehensive benefits package

Job Purpose:
A Douglas based Private Wealth Company are seeking a strong administrator to join their policy servicing team to effectively deliver a direct service to clients by processing Servicing requests timely and accurately.

Key Responsibilities:
Check and apply regular premiums to the system
Deal with and understand the Death claim process
Vet, set up and process assignments/notice of interests
Liaise with clients professionally
Identify problem areas and offer solutions

Skills & Experience:
2 years' experience in a similar role within financial services
Detailed knowledge of Microsoft Office
Experience within a customer centric role
Attention to detail

Hours & Benefits:
Full time, core business hours. After successful completion of probation - comprehensive benefits package. Salary in line with experience

Job Purpose:
Exciting opportunity for an experienced business travel consultant to join an international bank to provide end to end travel management services to the group, ensuring staff travel is safe and cost effective.

Key Responsibilities:
Review current travel management policies; where appropriate make improvements to framework to ensure full compliance with travel, entertainment, and expense reimbursement policies
Act as the single point of contact for all travel related matters and resolve issues where required
Book travel for staff across the group
Conclude quarterly reviews of travel management company performance
Review, compare, and renegotiate hotel rates; assist with travel spend benchmarking, analysis aimed at ensuring value for money
Prepare and run travel awareness campaigns

Skills & Experience:
Minimum of 5 years' experience in a similar role
A' Level educated, as a minimum
Background in real estate/travel essential
Able to communicate effectively and precisely
Strong computer skills

Hours & Benefits:
Core business hours, Douglas based employer. Competitive salary in line with experience - benefits package

Job Purpose:
A permanent position for a Bookkeeper to join an established Trust & Corporate Service Provider. The role holder will provide bookkeeping support for the team, which deals with all internal finances, including client billing, banking, payments, reconciliations, inter-company billing, VAT returns with an element of client accounting bookkeeping work.

Key Responsibilities:
Maintaining the bookkeeping for client companies and trusts
Bank reconciliations
Inputting of sales and purchase invoices
Recording investments, including realised and unrealised gains and losses, loan entries and recording assets
Reviewing supporting documentation
Managing foreign currencies
Preparation of VAT return in advance of filing deadlines
Review of VAT returns
preparation of EC sales lists
Managing foreign currencies
Ensuring accounts files are complete and in order
Filing accounts related documentation
preparing ad hoc statements and summaries as required
Assisting with ad hoc projects as required

Skills & Experience:
A knowledge of bookkeeping with practical experience proven (have an awareness of expected output/information in the accounts) - experience of bookkeeping for Aviation and Wealth structures
An understanding of companies and trusts including structures within the CSP sector would be advantageous
Basic knowledge of multi-currencies and bookkeeping for currencies other than sterling
Proficient in the use of Microsoft Office
Good knowledge of Excel
Knowledge of accounting packages useful

Hours & Benefits:
35 hours per week - 9am -5pm
Competitive Rate of pay
Douglas based

Job Purpose:
Marketing Assistant sought by an International Life Assurance provider to assist in managing and implementing a corporate sponsorship programme and to help plan and deliver local corporate events.

Key Responsibilities:
Manage the marketing email database and assist with email marketing campaigns
Coordinate the sourcing, supply and distribution of branded merchandise
Maintain stock levels of literature and promotional goods
Provide administrative support to the marketing services team, including processing invoices, record keeping and coordinating literature reviews

Skills & Experience:
A minimum of 1 year's experience working within a Marketing department
Experience of using Microsoft Office
Some knowledge or experience of HTML and Marketing email platforms such as Mailchimp would be an advantage
Minimum of 5 GCSE's with a grade C or above, including English

Hours & Benefits:
Full time, core business hours (35 per week), comprehensive benefits package & parking on site.

Job Purpose:
Senior Administrator sought to join a leading accountancy practice to prepare reports, receive/direct incoming calls and emails, arrange business travel, track expenses and coordinate meeting arrangements.

Key Responsibilities:
Prepare and send audit confirmations
Track and chase correspondence
Perform security checks
Prepare audit planning documents and completion documents
Follow new client take on procedures and annual KYC
Assist with the internal quality checks
Administer client surveys

Skills & Experience:
Minimum of 2 years' experience in an administration role
Compliance / AML experience would be advantageous
Minimum of 5 GCSEs A-C including English & Mathematics
Possess a can do attitude and willingness to learn

Hours & Benefits:
Market rate salary:-
Full time permanent hours 9am-5.30pm

Job Purpose:
A Senior Bookkeeper is sought by a Douglas based Private Investment Company to fulfil various group reporting and accounting requirements. The successful candidate will have a good understanding of accounting software and the ability to process bank statements, journals and foreign currency month end closures on an accurate and timeous basis.

Key Responsibilities:
Process various monthly investment/broker house cash accounts
Process bank statements into accounting software
Maintain general ledger accounts
Lead monthly and year-end 'accounting close' process
Month-end closures of foreign currency adjustments on foreign currency bank accounts, loans and foreign customers/suppliers
Maintain and process various monthly group interest calculations

Skills & Experience:
AAT/CAT Qualification or equivalent
Thorough understanding of Microsoft Excel
Proven experience within a similar role
Experience preparing and maintaining financial records up to trial balance level
Understanding of foreign currency transactions

Hours & Benefits:
Highly competitive salary dependent upon experience; full time core business hours - travel may be required

Job Purpose:
The role of Senior Fund Accountant requires an ACA/ ACCA qualified candidate, either newly qualified or with around 2 years PQE, to assist the Manager in the smooth running of the Funds department of an established International Financial Services firm. The role holder will ensure that valuations, management reports and audited financial statements are issued accurately and delivered within the agreed client service level agreements.

Key Responsibilities:
Accurate maintenance of accounting records
The review and completion of NAVs and preparation of financial statements for each of the assigned managed funds
Maintenance of internal control standards, including the timely implementation of internal / external audit points

Skills & Experience:
ACA/ ACCA qualified - either newly qualified or with around 2 years PQE
Highly organised approach, used to the proactive liaison with internal and external stakeholders
Capable of working autonomously, managing broad role responsibilities and meeting challenging deadlines
Previous experience within Funds would be advantageous but not essential

Hours & Benefits:
35 hour working week, plus company benefits

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