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Job Purpose:
A Customer Support Administrator is sought by an international Life Assurance company based in central Douglas. Joining in a permanent capacity, the role holder will deliver a direct service to clients and IFAs by processing telephone calls and email requests within specified servicing times.

Key Responsibilities:
Act as first point of contact for clients, IFAs, and sales branches, answering all queries via telephone, fax, and email.
Produce single premium quotations across all company products.
Input special deal quotes.
Process UK staff and individual policyholder registrations.

Skills & Experience:
Minimum 12 months experience within Financial Services, ideally within Life Assurance.
Good working knowledge of MS Officer products (inc. Word, Excel, and Outlook).
Excellent written and verbal communication skills.
5 GCSEs at grade C or above, including English and Maths.

Hours & Benefits:
Full time business hours, based on a 35 hour working week. Competitive rates of pay and attractive company benefits package.

Job Purpose:
The experienced Senior Trust & Company Administrator will be part of a team based in the South of the island, delivering effective and efficient trust and corporate administration services to a diverse client base.

Key Responsibilities:
Responsible for a diverse and complex portfolio of trusts, companies and partnerships including:
Undertaking all day to day administration, bookkeeping and minutes Liaison with clients and intermediaries, attending client meetings as required.
Conducting investment and annual reviews.
Reviewing Bookkeeping records and preparing accounts files to allow for preparation of year-end accounts.
Responsibility for client billing and debt collection.

Skills & Experience:
A minimum of 5 years experience within a Fiduciary Services. Administration Applicants are expected to be working towards or holding a relevant professional qualification such as ICSA or STEP. Strong communication and organisational skills, experienced in building and maintaining positive working relationships with clients and intermediaries.
Positive approach, should be used to working both independently as well as part of a team.

Hours & Benefits:
Full time hours, competitive salary and benefits.

Job Purpose:
Compliance Monitoring Executive required to join a private wealth organisation to assist with ensuring compliance within the regulatory environment, by performing a range of Compliance related tasks, to support the Compliance function and ensure client service excellence is delivered to internal and external clients following the policies and objectives of the bank.

Key Responsibilities:
Responsible for the delivery of second line of defence risk-based monitoring against both the short and long term compliance plans.
Conduct regular and structured compliance monitoring of specified review areas and identify reportable issues.
Appraise adequacy of internal controls and systems.
Preparing reports and present findings to management and key stakeholders.
Maintain internal control systems by updating monitoring frameworks.
The review and assessment of processes to remove or mitigate areas of risk to the Bank with regard to Anti-Money Laundering, Countering Terrorist Financing, Bribery & Corruption , Fraud and Bank Operations.
Review of existing processes and documentation to ensure that meets all applicable legal, regulatory, procedural and process requirements.
Transaction Analysis, by review of financials, to ensure AML procedures have been effectively carried out or set remediation points where relevant.
Identification of mutually beneficial or commercially viable opportunities to further bring to the client relationship.
Use of 3rd party software to check against Sanctions or Persons who are the subject of a warning issued by a competent authority.
Make capable and effective decisions and escalate problems within reporting lines.
Apply sound business judgment to identify and escalate any unusual or suspicious activities to senior management or the relevant MLRO as required.
Assist and guide business colleagues in application of AML / CFT / CDD/regulatory requirements.
Communicate with Relationship Managers, Intermediaries and any other relevant internal/external parties.
Produce and manage communication requests where necessary.
Undertake other administration tasks and provide cover as required where training has been received.
Assist in ad hoc operational project work as assigned, to support and promote future business development

Skills & Experience:
At least 4 years' experience in a similar role within financial services environment.
Experience in Compliance requirements, including but not limited to, CDD / EDD for high net worth individuals and more complex financial structures such as trusts, corporate and foundations across multiple jurisdictions worldwide including emerging markets.
Experienced in risk classification processes and in identifying and handling risk related information and documentation.
A minimum of 2 years relevant monitoring experience preferred.
A professional qualification such as MICA or similar would be an advantage, but suitable candidates may be qualified through relevant or similar industry experience.

Hours & Benefits:
Full Time hours.
Market rate salary.

Job Purpose:
A Customer Services Administrator is required to join the Servicing & Cash Team of a global Life Assurance provider. Joining on a permanent basis, the role holder is expected to deliver superior customer service to future and existing customers and brokers who contact the company call centre.

Key Responsibilities:
Review Customer Withdrawal and Surrender requests to ensure they are in line with current AML Regulations.
Contact financial advisers and customers to request outstanding information.
Process customer payment requests.

Skills & Experience:
Previous experience within a Financial Services environment.
Excellent written and verbal communication skills.
A customer-focused and professional telephone etiquette.

Hours & Benefits:
Full time business hours (35 hour working week); Competitive salary; Full company benefits package.

Job Purpose:
A permanent opportunity has arisen for someone to join a team of highly skilled actuaries, who each play a pivotal role in the success of a global Wealth Management organisation.

Key Responsibilities:
Produce accurate and timely financial data for regulators, local management and other key stakeholders.
Solvency.
Reserving.
Economic capital.
Financial modelling.
Risk management.
Financial Reporting.
Product development and testing the viability of new products.
Continuous improvement ideas to bring efficiency around reporting processes.

Skills & Experience:
A minimum of a 2:1 degree within a numerate subject, coupled with a strong commitment and motivation to completing the Actuarial exams.
Interpersonal skills: the ability to build relationships with a foundation of trust and responsibility.
Numerical skills: the ability to solve financial calculations and have a keen interest in data analytics.
Meticulous attention to detail.
A commitment to self-development & learning.

Hours & Benefits:
Full Time hours -35 / week.
Competitive package with full study support towards a professional qualification with the Institute and Faculty of Actuaries.

Job Purpose:
Accounts Administrator with some previous Accounting experience, required to support the Head of Finance of an established Trust & Corporate Service Provider in Douglas. Individuals should be able to work independently, within a busy working environment, undertaking diverse accounting responsibilities related to management and client accounting.

Key Responsibilities:
Day to day bookkeeping of in-house and client files.
Processing of payments, managing monthly bank reconciliations and purchase and sales ledger transactions.
Potentially elements of client accounting and VAT work at present or in future, depending upon experience/qualifications.

Skills & Experience:
Previous experience within Accounting and keen to further develop their knowledge and understanding.
Ideally a candidate who has also commenced a professional qualification, with further studies supported.
Motivated with a strong work ethic, able to work independently and able to prioritise to meet deadlines.

Hours & Benefits:
9am - 5pm, Competitive salary plus benefits.

Job Purpose:
Business Analyst required to join the project team of an international life organisation , your primary focus will be a leader in the exponent of change, identifying, documenting and implementing process improvements. The successful candidate will have an important role providing support work for larger projects.

Key Responsibilities:
Ability to carry out and facilitate process reviews in clear and concise manner and to document and present findings accordingly.
Ability to interpret business requirements and reproduce them in a structured document which can be readily understood by business and technical users which in turn enables the company to deliver business benefits on time, within budget and to agreed quality standards.
Assist with business and market research in terms of existing and new developments.
Produce user acceptance testing plans and scripts.
Implementation planning on any enhanced or new system developments.
Share knowledge and skills in practical application of business analysis.
Managing smaller projects.

Skills & Experience:
Significant experience as a business analyst within financial services - minimum 4 years
Experience using a variety of requirements elicitation techniques.
Experience of modelling techniques.
Excellent written and oral communication skills.
Ability to build and maintain business relationships.
Proven experience of delivering business improvements and efficiencies.
Good facilitation, presentation, and report writing skills.
Hold or studying towards a related professional qualification, BCS International Diploma in Business Analysis.
Expert knowledge of industry best practices for requirement engineering.
Experience of Waterfall and Agile methodologies.
Clearly demonstrate understanding of the project lifecycle.

Hours & Benefits:
Standard Working hours 9am - 5pm.
Salary dependent on experience.

Job Purpose:
A Junior .NET Developer is sought by a large financial services group based in central Douglas. Joining on a permanent basis, the successful applicant will assist with the creation of bespoke corporate systems.

Key Responsibilities:
Assist in both development and ongoing maintenance of bespoke company systems.
Support staff using in-house and third-party systems.
Work within defined timescales and to departmental standards.
Produce clear and accurate technical documentation.

Skills & Experience:
Educated to A level or equivalent.
Previous development experience is highly advantageous.
Knowledge of Microsoft Visual Studio, VisualBasic.Net, .NET Framework, and SQL / Microsoft SQL Server.
Strong analytical and problem solving skills.
Good communication and organisational skills.

Hours & Benefits:
Full time business hours (35 hour working week); Competitive salary and full company benefits package.

Job Purpose:
Part Time Accounts Assistant (20-25 hours per week) required to join the finance department of a leading Payroll Services Company where they will be responsible for assisting with general accounting and bookkeeping duties.

Key Responsibilities:
Production of Management Accounts.
Preparation of VAT returns.
Accounting analysis and reconciliation.
Assisting with month-end and year-end balance sheet reconciliations.
Assisting with the preparation of Financial Statements and supporting schedules.

Skills & Experience:
Minimum of 5 years working experience within a Finance department.
Must ideally be part qualified or be working towards a relevant accounting qualification.
Strong spoken and written communication skills.
Must have good organisational skills and ability to work well within a team environment.

Hours & Benefits:
Part time business hours (20 to 25 hours per week), competitive salary.

Job Purpose:
User Experience Designer required on a permanent, full time basis to design beautiful User Experience for desktop and web, working with exceptionally talented front-end developers, you'll be involved all the way from concept to creation.

Key Responsibilities:
Interact directly with users to gather requirements.
Design beautiful and intuitive user interfaces.
Test newly built designs to find opportunities.
Contribute to agile methodology and planning.

Skills & Experience:
Experience with HTML and CSS.
Very strong UX design principles.
Follow code and team rules.
UI development experience is desirable but not essential.

Hours & Benefits:
Full time business hours, permanent role offering a competitive salary and benefits.

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