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Job Purpose:
Data Quality Specialist required to join an international Life organisation, you will be responsible for supporting the business with the management and rectification / improvement of data held within the core administration systems

Key Responsibilities:
Support the business with all aspects of data rectification
Remediate data issues in a structured and timely manner
Ensure that data quality standards are being adhered to in accordance with company benchmark
Implement, monitor and present feedback to business areas in accordance with the data quality standards policy and benchmarked levels
Review and monitor outstanding audit actions relating to data integrity and quality across the business
Continually assessing the quality of data input into administration systems within the business

Skills & Experience:
Previous experience in working within Financial services with an understanding of KYC principles
Good Analytical Skills and an attention to technical detail
An advanced working knowledge of Excel
A good knowledge of Administration systems

Hours & Benefits:
Full Time working hours
Competitive Salary and benefits package

Job Purpose:
A permanent role has arisen within the Projects Department of a large Life Assurance organisation based in Douglas. Reporting to the Data Quality Team Manager, this role will be responsible for supporting the business with the management and remediation of data held within the core administration systems

Key Responsibilities:
Support the business with all aspects of data rectification
Remediate data issues in a structured and timely manner
Support the Data Quality Team with the review and monitoring of outstanding audit actions relating to data quality and integrity

Skills & Experience:
Previous experience of working in the Life Assurance industry within a similar role
A good working knowledge of MS Excel
A good understanding of KYC principles
Good organisational skills

Hours & Benefits:
Full time business hours (35 hours p/w); Salary commensurate with relevant skills and experience; Attractive company benefits package

Job Purpose:
An international Wealth Management organisation based in central Douglas are seeking a Customer Support Administrator on a permanent basis. The successful applicant will deliver excellent customer service to clients and IFAs by processing all telephone calls and email requests within specified servicing times

Key Responsibilities:
Deal with internal and external customers professionally, concisely and accurately via telephone, fax and e-mail
Identify problem areas and offer various solutions wherever possible
Fully support and participate in any campaigns including the generation of new business leads

Skills & Experience:
Previous experience within Financial Services is essential, ideally within Life Assurance
Experience within a customer-facing administration role
Good telephone manner and excellent communication skills

Hours & Benefits:
Full time business hours (37.5 hours p/w); Salary commensurate with relevant skills and experience; Full company benefits package

Job Purpose:
Senior Administrator required to join the quality & control team of an international life assurance company on a permanent basis. The successful applicant will handle complex queries, providing a high quality of service that is accurate and within stated timescales.

Key Responsibilities:
Investigate and resolve complex complaints, deal with telephone queries and fully document how they are resolved
Undertake quality sampling for customer journey tasks ensuring that processes are fit for purpose, adhered to and meet the required standards.
Review and improve the department's processes and procedures to ensure service levels are maintained
Maintain a high level of technical and specialist skills, experience and knowledge, enabling high quality complaint resolution and root cause analysis to ensure improved customer experiences

Skills & Experience:
Minimum of 5 GCSEs grade C or above including English & Mathematics
Already attained, or committed to attaining the award in financial administration is desirable
Previous Experience in a customer journey processing team
Intermediate knowledge and experience within MS office
Excellent customer service skills

Hours & Benefits:
Full time, core business hours - salary in line with experience.

Job Purpose:
A new position has arisen for a trainee to study towards the Certified Accounting Technician (CAT) qualification within a busy general accountancy practice and corporate service provider. The successful applicant will work in a small team of 3 to 5 people and will report directly to a Manager or a more senior trainee/administrator

Key Responsibilities:
The duties of a CAT Trainee would typically involve (but are not restricted to) Trust & Company Administration, Accountancy, Taxation, and various other ad-hoc responsibilities as required

Skills & Experience:
Prior office experience is an advantage
Ambitious and determined to study to complete the challenging CAT qualification
A strong academic record at GCSE or A level
Diligent and hard working with a willingness to learn

Hours & Benefits:
Full time business hours; Salary increasing in increments with each exam pass; Company benefits package

Job Purpose:
A new vacancy has arisen for a trainee accountant to study towards the ACCA qualification within a busy general accountancy practice and trust and corporate service provider. The successful candidate will join one of the accountancy teams where he/she will report directly to a Manager or to a more senior trainee/administrator

Key Responsibilities:
The duties of a Trainee Accountant would typically involve (but are not restricted to) Accountancy, Taxation, Audit, Trust & Company Administration, and various other ad-hoc responsibilities as required

Skills & Experience:
Ambitious and determined to study hard to complete the challenging ACCA professional qualification whilst managing full time employment
A graduate with a 2.1 degree or higher or those with high academic success at A Level
An excellent communicator with strong organisational skills
Prepared to take on responsibility and ownership of tasks
Attentive to detail

Hours & Benefits:
Full time business hours; Salary increasing in increments with each exam pass; Company benefits package

Job Purpose:
A leading manufacturing business are seeking an experienced Manufacturing Engineer on a permanent basis to join their expanding team. The role holder will be required to develop, implement and maintain cost effective manufacturing solutions for the business

Key Responsibilities:
Preparing manufacturing documentation (Programs, tooling layouts etc.) required for product manufacture in a timely manner
Providing technical advice and support to internal customers
Support continuous improvement through identification and elimination of operational and manufacturing constraints to aid productivity
Technical problem solving of manufacturing process related issues

Skills & Experience:
Previous experience in a similar role within a manufacturing environment is essential
Higher National Diploma in Engineering or similar
Extensive knowledge and experience of CNC equipment, programming (preferably ISO based) and tooling
Proficient user of CAD/CAM systems

Hours & Benefits:
Full time business hours; Salary dependant on experience; Company benefits package

Job Purpose:
A Client Portfolio Manager is required for a Global Fiduciary and Corporate Services Provider, to lead and manage a team, reporting to the Client Services Manager.

Key Responsibilities:
Administration of a selective portfolio of complex client companies and trusts
Act as primary point of contact for clients and develop and manage new and ongoing business opportunities and relationships
Attend client meetings and ensure accurate records are kept
First line management of a team from a quality control and technical accuracy perspective, as well as identifying training, development & coaching needs for team
Manage and balance workload, whilst promoting a culture of high quality client care
Responsible for monitoring billing and time charges, managing debtors and keeping to budget

Skills & Experience:
Able to attain key staff status with the Financial Services Authority
Excellent communication and staff management skills
Experience of planning and scheduling workloads and acting as liaison with Business Development and Compliance Departments
Confident in conducting team member annual performance reviews

Hours & Benefits:
Full time hours, competitive salary & comprehensive benefits package

Job Purpose:
An international Life Assurance organisation are currently looking for an Administrator to work 5 mornings per week, on a permanent basis, within their Investments Department.

Key Responsibilities:
Assist the Senior Corporate Actions Officer in execution of all Corporate Actions
Asset Reconciliations, Asset Set Up and maintenance, Run daily valuations for our personalised clients, Pricing of Personalised and Pooled Funds, and dealing with general Client/IFA queries

Skills & Experience:
Previous experience within the Life Assurance industry or Investment/Fund industry is absolutely essential
Direct experience of, or an interest in, learning Corporate Action processing would be highly advantageous
Good working knowledge of Investments and dealing with Custodians
Good numeracy skills
Familiar with Microsoft Office in particular Excel

Hours & Benefits:
Part time hours (flexible, though must be morning only); Competitive salary; Full company benefits package

Job Purpose:
A leading Life Assurance provider currently has a vacancy within their Customer Services Contact Centre. This role requires the applicant to deliver superior customer service to future and existing customers and brokers who contact the business

Key Responsibilities:
Handling high volumes of incoming and outgoing telephone calls
Acting as the first point of contact, first touch resolution, dealing professionally and effectively with requests, answering queries and taking responsibility for processing each enquiry through to a satisfactory conclusion
Providing customers and brokers with product and servicing information both verbally and written, with high attention to detail and accuracy

Skills & Experience:
Previous experience within Financial Services (ideally within Insurance/Trust) is essential
Call centre experience would be advantageous
Excellent verbal and written communication skills
Professional telephone etiquette
Can do attitude and enjoy dealing with customer queries and complaints.

Hours & Benefits:
Full time business hours (either 09:00-17:00 or 10:00-18:00); Salary commensurate with relevant skills and experience; Full company benefits package

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