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Job Purpose:
Experienced Support Technician required for a small but busy software provider based in Central Douglas, with recent experience within an administration and customer services position.

Key Responsibilities:
First line support via telephone, email and face to face
Sales / costing tracking
New client installation, training and on boarding services
Accounts Liaison, Billing and Costing services
Dealing with advance Payroll queries

Skills & Experience:
Knowledge of Tax, Social security and payroll services in the UK, IOM and Channel Island jurisdictions would be beneficial
Exceptional customer service experience
Previous and recent administration experience
You must be highly methodical and organised

Hours & Benefits:
Central Douglas based employer, competitive salary

Job Purpose:
Experienced Customer Services Administrator required to join an international wealth management company on a permanent basis. Reporting to the customer services manager, the ideal candidate will have experience within new business/customer service, with an in-depth understanding of customer due diligence, new business acceptance and regulatory requirements.

Key Responsibilities:
Provide point of contact for support, technical administration assistance, and general relationship management to company brokers and sales teams
Review new business applications for quality and regulatory anti money laundering and counter terrorism financing control purposes
Ensure that new business applicants have been accepted and processed in line with internal guidelines and procedures
Contact financial advisers and customers to request outstanding information
Skills & Experience:
Proven experience within a new business role in a life assurance or investments environment
Strong communication and organisation skills
Excellent report writing and analytical skills
Ability to manage customer and staff relationships and promptly respond to queries whilst ensuring expectations are managed

Hours & Benefits:
Full time, core business hours (35 hour working week). Salary in line with experience.

Job Purpose:
We are currently seeking a Data Remediation Administrator for our clients busy Projects Department. You will be responsible for supporting the business with the management and remediation of data held and must have a keen interest in analysing and remediating significant amounts of static and core data on a daily basis.

Key Responsibilities:
To support the business with all aspects of data rectification in a structured and timely manner
Ensure that data quality standards are being adhered to
Support the Data Quality Team Manager with the review and monitoring of outstanding audit actions relating to data quality and integrity
Undertaken Root Cause Analysis, identifying trends and offering solutions for the remediation of incorrect data sets
Support with the assessment of the quality of data input into administration systems across the business
Support with Root cause analysis on a regular basis, preventing reoccurrence of incorrect data input

Skills & Experience:
Educated to A level standard or equivalent
An advanced working knowledge of Excel ?£" must be able to extract, sort, pivot , format and revise data sets to a high and consistent standard
A good understanding of KYC principles
Strong accuracy and attention to detail having the ability to analyse large quantities of a variety of data extracted from administration systems

Hours & Benefits:
Structured working pattern - core business hours, car parking included, competitive rate of pay and benefits package

Job Purpose:
SEO /Social Media Assistant required to join a Financial services organisation to assist in implementing the search engine optimization strategies and help produce content for social media channels

Key Responsibilities:
Apply on page optimisation for improved SEO performance
Monitor internal and external links to the website
Creating engaging content for various social media platforms that include LinkedIn, Twitter, Facebook and Instagram in line with brand guidelines
Monitor and engage with the Social Media audiences to encourage positive reviews and further engagement
To increase follower base across all social media channels
Keep up to date with social media trends and developments
Maintain and looking for opportunities to improve online brand reputation

Skills & Experience:
Previous experience of working in digital marketing - SEO or Social Media is preferred
An understanding of how search works, and a knowledge of SERPs demonstrate a familiarity with basic SEO principles
Good working knowledge of, Excel/Word/PowerPoint, SEO tools like Google Analytics/Webmaster tools, MOZ, google trends etc.
knowledge and experience of using Photoshop would be an advantage but is not essential

Hours & Benefits
Full Time permanent hours
Competitive salary and Benefits package

Job Purpose:
Experienced Trust and Company Administrator required to undertake own portfolio of Trust and Company structures with a wide variety of requirements

Key Responsibilities:
Preparation of minutes, payment instructions and liaison with internal and external bankers, annual reviews, time recording, scanning and filing of correspondence and documents into laser fiche
Incorporation of IOM Companies and liaising with agents in regard to the incorporation of companies in other jurisdictions, including all pre and post incorporation work
Arrange timely settlement of client invoices, liaising with clients where necessary to ensure management of debtors
Reviewing of company and trust accounts and liaising with client accountants to the point of finalising for review by Directors and Trustees
Completion of IOM VAT Returns
Maintain excellent relationships and communication with clients and intermediaries

Skills & Experience:
STEP Qualification or similar, or a willingness to consider studying towards such qualification
Strong fiduciary experience in trust and company administration
Knowledge of foundations and yachting services would be useful desirable, but not essential

Hours & Benefits:
Structured working pattern - core business hours, competitive rate of pay


Job Purpose:
Qualified Accountant required to take full responsibility for establishing audit strategy and effectively planning audit projects.

Key Responsibilities:
Demonstrates a thorough knowledge and application of auditing and accounting standards
Ensure audits run to budget and review points are adequately cleared
Actively listen to determine client needs and clearly communicate to the Audit Manager
Operate on a daily basis in line with the ISO 9001 quality management system
Communicate the firm?£?s policies and technical information to accounting and audit personnel

Skills & Experience:
Preferably ACA Qualified although ACCA qualified will be considered
Proven experience within an audit environment
Relationship management & interpersonal skills
Hours & Benefits:
Full time, core business hours. Salary in line with skills and experience

Job Purpose:
Part Qualified Accountant required to monitor and manage the work flow of audit assistants ensuring they meet deadlines and budget restraints. The successful applicant will also review assistants work prior to supervisor review.

Key Responsibilities:
Understand the audit approach, assisting in the planning of an ISA compliant audit
Understand and explain areas of the audit approach to assistants
Communicate and summarise identified risks to management in a timely manner
Understand the requirements of the ISO 9001 quality management system and maintain a good working knowledge
Demonstrate thorough knowledge and application of accounting standards (IFRS/UK GAAP)

Skills & Experience:
Part qualified accountant (Preferably ACA Qualified although ACCA qualified will be considered)
Proven experience within an audit environment
Excellent presentation skills
Professional and positive approach

Hours & Benefits:
Full time, core business hours ?£" Salary in line with skills and experience.

Job Purpose:
Business Intelligence Analyst required to join a global wealth management company on the Isle of Man, to provide business intelligence solutions and analytical support across the business

Key Responsibilities:
Deliver informative insights that are key in project executions and facilitate the achievement of informed decisions
Support and maintain regular business reports to assist the businesses track and monitor their client portfolio
Create Improve and enhance the business insights capability in the business unit
Review the portfolio of reports, dashboards and decision support tools available in the business unit regularly
Create project plans for large scale changes. Identify stakeholders to facilitate the design and implementation of new or improved reporting processes and content
Monitor, measure and control reporting compliance on an ongoing basis across the supported business area
Ensure that a process is in place to validate data on the reporting platform against the various source systems
Prioritise the requests for changes / enhancements to ensure system stability as well customer satisfaction
Communicate and enhance understanding of data and reporting processes and solutions across business
Being able to understand the business requirements, the technical solutions and where required translate the technical solution Identifying the most effective delivery platform to satisfy business partner BI requirements. For example: Power BI, Excel, Qlikview, Alteryx, SQL
Data; Analysis, Cleansing and Preparation
Cleansing of data, preparation of data for use in reporting requirements, creation of dashboards, reports and combination data source reports to further enable and assist key stakeholders to make business decisions

Skills & Experience:
Significant experience in a similar Business Intelligence position
Ability to identify and engage with all key stakeholders in project life cycle
Apply concepts without requiring supervision, able to provide technical guidance when required
Data Analysis; Ability to analyse statistics and other data, interpret and evaluate results and create reports

Hours & Benefits:
Competitive salary and comprehensive benefits

Job Purpose:
Head of Controls and Design required to join the key leadership team within operations at international bank, responsible for Credit Operations control implementation and managing risk for the department.

Key Responsibilities:
Managing & driving change from a risk management and control perspective
Coordinate business governance including governance committee structure management, polices standards and procedures
Compile and present the business risk profile to the operations leadership team
Lead the business risk, control reviews & control improvement activities, including the design of a risk based approach to control monitoring, ensuring completions of testing and escalations

Skills & Experience:
Extensive experience of financial services, having a detailed knowledge of regulatory requirements relating to advice and suitability
Strong understanding of domestic and international markets, of risk management frameworks and change management
Proven track record in financial service ideally within private banking / wealth management with experience working within a risk management & controls position.

Hours & Benefits:
Competitive salary and benefits package, Douglas based, core working hours

Job Purpose:
An International Wealth company are looking for an experienced Risk Analyst/Officer to lead the development, continuous improvement and visibility of the risk management function. The successful applicant will proactively identify and report on the relevant and material risks whilst promoting and sustaining a sound risk culture.

Key Responsibilities:
Proactively support the Head of Governance, Risk & Compliance in the planning, designing, implementing and maintaining of an overall risk management process for the group
Perform risk assessments involving analysis of risks as well as identifying, describing and estimating the risks affecting the business
Proactively quantify the organisations risk appetite and report accordingly
Provide risk evaluation, which involves comparing and benchmarking estimated risks with criteria established by the organisation such as costs, legal and regulatory requirement, utiliting cross industry referencing where appropriate
Ensure risk reporting is completed in an appropriate way for different audiences
Escalate risk issues to management and board, to include general incident management
Undertake business continuity planning, in collaboration with the various heads of department, including testing and evaluation of tests and exercise

Skills & Experience:
Proven experience of working in a Risk function
Experienced in the delivery of an effective risk management framework
To be able to demonstrate the ability to link ?£?risks?£? to business processes
Holds English and Maths GCSE
Holds Risk Management qualification (such as Institute of Financial Services Risk Management) or equivalent

Hours & Benefits:
Full time, core business hours, Douglas based employer. Salary in line with skills, qualifications and experience

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