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Job Purpose:
Business Analyst required to join a Global Banking Group on an initial 6 month contract basis. The role holder will be required to define and support Projects and/or Service sustaining deliveries aligned to business strategy, which enable benefits to be achieved on a cross functional business basis.

Key Responsibilities:
The role holder will partner with the Change Manager and Programme Manager to drive the successful delivery of the work stream / project and work with the organisation and key senior stakeholders to scope and staff projects, establish governance, and define target solutions.
Be responsible for creating communication materials for multiple levels of stakeholders and actively manage day to day activities while ensuring delivery accountability is in place across the whole project.
Work with the PMO to support initiative as necessary; creation & maintenance of detailed project plans covering all deliverables (process, people, IT, control) and dependencies while actively assessing and managing risk; removing / reducing barriers towards realising goals, ensuring mitigation actions are in place & managed.
Deliver status reporting by providing visibility on status against milestones, and transparency of risks and issues and will have to coordinate direct and matrix management of internal and third party resources.
Develop and implement the communications strategy while consolidating and maintaining reporting requirements and providing stakeholder management across the programme.

Skills & Experience:
Excellent written and oral communication
The candidate should have strong change management and stakeholder management skills and experience of control environment processes with a banking environment.
It is essential that the candidate would have strong Microsoft PowerPoint, Excel skills and be Lean Trained / aware of Lean and Continuous Improvement.
Experience of wealth management is preferred for this role as is the use of Agile as a methodology.

Hours & Benefits:
Structured working pattern- Core business hours, excellent rate of pay, Douglas based.

Job Purpose:
Business Analyst required to join an expanding Financial Group on an initial contract basis. This is a key role in the methodical investigation, analysis, review and documentation of all or part of the business in terms of business functions and processes.

Key Responsibilities:
Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.
Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration.
Facilitates scoping and business priority-setting for change initiatives of medium size and complexity.
Discover and analyse requirements for fitness for purpose as well as adherence to business objectives and consistency, challenging positively as appropriate.
Support programme or project control boards, project assurance teams and quality review meetings.
Provides basic guidance on individual project proposals.
Define, documents and carries out small projects or sub-projects. Alone or with a small team, actively participating in all phases. Identifies, assesses and manages risks to the success of the project.

Skills & Experience:
Minimum of 3 years' experience as a Business Analyst within financial services.
Excellent problem solving skills.
In-depth knowledge of Microsoft Office Applications (i.e. Word, Outlook, Excel and PowerPoint).
Testing/Analytical skills - Thinking Interprets quantitative and qualitative information to achieve a business-related objective. Produces effective solutions to complex problems. Identifies underlying trends and issues and does not always stop at initial answer. Systematic and logical.
Ability to demonstrate AGILE strategy.
Basic SQL Skills.
Experience of formal system analysis and design methodologies.
Ability to work under pressure.
Ability to achieve tight deadlines.
Excellent communication skills (written & verbal).
Business Analysis or Testing Qualifications, e.g. ISEB or IIBA.

Hours & Benefits:
Market competitive daily rates of pay, structured working pattern, Douglas based.

Job Purpose:
Operations Analyst is required to join the Offshore Banking Expert Services Team of a global Banking corporation, in an initial contract capacity. Based in central Douglas, the role holder will provide specialised support for the Offshore Operations business for Isle of Man, Jersey, and Guernsey-based customers.

Key Responsibilities:
Provide active support to the management team, ensuring all service levels, policies, procedures, risk, and governance are adhered to.
Review of sensitive Deceased Client cases, prior to execution of payments to executors, along with the subsequent release of payments.
Deal with all telephone and email referrals in relation to client payments (inward, outward, and online).

Skills & Experience:
12 months previous experience within Banking, preferably in an Operations capacity.
A minimum of 5 GCSEs at Grade C or above, including English and Mathematics.
Flexible and professional under pressure, with strong interpersonal skills.

Hours & Benefits:
Full time core business hours; competitive salary, Douglas based.

Job Purpose:
Senior Administrator required within the business Control department of a financial services provider, primarily to supervise and be responsible for regulatory and Wealth International requirements in managing and controlling risk exposure arising within Banking.

Key Responsibilities:
Accurately monitor Risk & Compliance following the banks policies and procedures Assist with the administration of Operational and Anti-Money Laundering Risks within the business to ensure that the bank is not exposed to unacceptable levels of risk and report any significant issues to management.
Undertake client reviews, (CBB, IPB and IWI), as per the schedule and in line with WIN Client take on and maintenance manual, ensuring that clients are correctly classified as per the WIN Compliance Guidance Note on Client classification and updating the schedule accordingly Undertake trigger reviews, where applicable, in line with procedure Conduct ongoing monitoring of client transactions and source of funds as required, including the monitoring and review of daily alerts from various information sources.
Conduct retrospective monitoring of Static Data Changes focussing on address changes which increase the possible level of client risk to the Ban Act as a point of contact within the business in respect of account queries such as Source of Funds documentation.
Assist with the releasing of payments over accounts that are subject to internal posting restrictions.
Assist in the review of payments that have been flagged by our sanction monitoring software Assist in the review of payments that have been queried by our correspondent bank Assist with managing of deceased account processes.
Assist in the review of account holders that have been flagged by our sanction / PEP monitoring software Assist with cases involving fraud/attempted fraud.
Assist with Operational and Anti-Money Laundering Risk monitoring for the bank.
Willing to learn other BCU duties undertaken by colleagues and be a team player.
Maintain an awareness and comply with all Anti Money Laundering laws, regulations, policies and procedures relevant to the bank.

Skills & Experience:
Ideally, a minimum of 3 years financial services experience, preferably in a Risk, AML or Compliance department, with a thorough understanding of Anti-Money Laundering and Operational Risk matters.
Has a controlling impact on end results.

Hours & Benefits:
Full time hours and competitive salary.

Job Purpose:
Recruitment Administrator required to join an established Shipping Organisation on an ongoing temporary contract basis.

Key Responsibilities:
Support the recruitment team with the review, shortlisting and selection of officers to join the international fleet.
Identify and accurately update company system with candidates' documentation.
Organise appropriate training for candidates.
Administrative duties as required.

Skills & Experience:
Previous experience is highly desirable.
A proven track record in a fast paced office administrative environment is essential.

Hours & Benefits:
Structured working pattern- core business hours, competitive rates of pay, excellent staff facilities, car parking on site.

Job Purpose:
Experienced Test Analyst required to join a leading International Life Assurance on a long term contract basis. The role holder will be responsible for working with the Developers and Business Analysts to plan, document and execute robust testing in order to enhance the delivery of online and back office applications to meet strategic business objectives.

Key Responsibilities:
Creation of test scenarios, cases and plans for projects and individual BAU support JIRAs.
Liaise with Project Team including Project Manager, Developer and Business Analyst.
Coordinate and review test documentation.
Take on the role of Test Lead for projects.
Plan and carry out testing appropriate to the task with minimal supervision/guidance.
Input and implementation to test framework and processes.
Reporting of estimates, test metrics and progress updates to the Test Manager.
Share test and system knowledge with others.
Coordinate UAT as appropriate.

Skills & Experience:
A minimum of 5 years' experience in a testing role.
Business Analyst skills would be beneficial.
Perform effective and comprehensive testing of software.
Have excellent spoken and written communication skills.
Have a comprehensive understanding of the project lifecycle with particular emphasis on testing activities.
Be experienced in the specification, design and production of testing documentation.
Understand the importance of logging, analysing and reporting bugs/incidents.
Interact easily with users, developers and managers.
Have sufficient critical faculty to assess test and development activities and suggest improvements.

Hours & Benefits:
Structured working pattern- core business hours- also potential for an agile working pattern, competitive rates of pay, Douglas based.

Job Purpose:
A leading international Life Assurance provider is recruiting for a number of Administrators to join a variety of teams on a fixed term contract basis. Overall your role will be to administer all aspects of work for the relevant business area, to a high standard and in line with procedures and service standards. This will range from simple queries through to more complex and non-standard cases.

Key Responsibilities:
The teams deal with a variety of responsibilities from answering queries from clients and advisers and being the first point of contact; processing initial applications to transferring policies from other providers and making payments to customers. Each individual opportunity is responsible for ensuring high quality delivery to customers and financial advisers, from New Business applications through to the payment of the final surrender value.

Skills & Experience:
5 GCSEs Grade C or above (inc. Maths & English).
Good basic computer skills and experience using MS Office applications.
Confident telephone manner (inc. making & answering internal & external calls).

Hours & Benefits:
Full time business hours (35 hour working week); competitive salary.

Job Purpose:
Multiple opportunities for experienced Financial Services Administrators to join leading International Life Assurance Organisation in a contract capacity.

Key Responsibilities:
Deal with clients and IFAs via telephone, fax, and email.
Set up and process payments from both regular and single withdrawals.
Processing and payment of full and segment surrenders, and open surrenders.
Process death claims.
Calculate and provide Chargeable Gain information where applicable for regular withdrawals, single withdrawals, and surrender requests.
Update amendments to client records on AIA, including address and banking details.

Skills & Experience:
Minimum of 5 GCSEs at grade C or above, including English and Maths.
2 year's previous experience within the finance or Life Assurance industry.
Good knowledge of MS Office applications, including Word, Excel, and Outlook.
Excellent written and verbal communication skills, with a good telephone manner.
Good planning and organisational skills.

Hours & Benefits:
Full time business hours (35 hour working week); competitive salary.

Job Purpose:
KYC Remediation Analyst required to join the Operations Team of a leading International Bank on an initial contract basis.

Key Responsibilities:
Client on boarding and account servicing processes such as account opening, closing, data amendments and other banking activities.
On boarding clients onto online banking platform, distribution of new client advices, completing various data analysis on complaints and queries from internal clients.
Ensure all account servicing documents are completed in an accurate and consistent manner and policies are adhered to.
Build and maintain professional relationships with colleagues and liaise in other areas of the business.

Skills & Experience:
Previous financial services experience is essential.
Knowledge and experience working with KYC and CCD requirements.
Excellent communication skills, both written and verbal.

Hours & Benefits:
Competitive rates of pay, full time working pattern, based in central Douglas.
Full time, business hours.

Job Purpose:
Experienced Marketing professional required to join a leading Telecommunications organisation on a contract basis in the role of Marketing Manager. This role will be dedicated to the business segment and the role holder will work very closely with the product, sales and professional services teams. The role holder will be expected to significantly improve the business's marketing and raise the organisations reputation in the business segment.

Key Responsibilities:
To be responsible for the delivery of the business marketing plan across the Channel Islands and Isle of Man, to include communications campaigns, brand, PR, sponsorship, events and social media, as well as being the principal point of contact for partner distributors.
Analyse customer insight, management information and market feedback from internal and external sources to identify key issues, trends and opportunities to plan marketing campaigns.
Deliver marketing campaigns by engaging with teams within the organisation to gain their buy-in to campaign plans and proposals, through to creative concept development, budget management, media planning and buying, successful execution and post campaign analysis.
Work with product management and sales teams to build a comprehensive rolling quarterly marketing campaign plan.
Develop brand as well as lead generation campaigns, with a drive to increasingly use digital and direct marketing techniques to increase ROI and effectiveness.
Collateral - planning, development and production of a range of collateral to support Corporate Account Directors e.g. brochures, factsheets, price lists, sales presentations etc.
Digital content - deliver engaging content for the external website and social media channels.
Target segments include: CIIM Corporate/Enterprise, SME and SOHO as well as international customers.
Understand and comply with the licence and other regulatory rules applying to the position.
Understand and comply with the Data Protection Law as it relates to the position.

Skills & Experience:
CIM qualification or equivalent (Post Graduate or Diploma).
Minimum five years marketing communications experience.
Experience of the telecoms sector and/or B2B marketing preferable.
Proven track record in key disciplines including campaign planning, event execution, PR.
Experience of managing above the line agencies.

Hours & Benefits:
Competitive salary, full time working pattern- core business hours, central Douglas based.

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