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Job Purpose:
Administrator required to support tax reporting of an international life assurance company. The successful applicant will communicate with clients and advisers to ensure customer accounts are up to date.

Key Responsibilities:
Collate and coordinate customer responses ensuring that tax information is successfully updated on systems
Ensure that all work is undertaken in a timely way in compliance with service standards and customer expectations
Investigate and resolve errors within the team
Manage communication process and ensure accurate record keeping is maintained on communication

Skills & Experience:
5 GCSEs grade C or above
Investment knowledge would be advantageous
A financial services background is essential
Highly accurate with strong attention to detail
Good communication skills; comfortable verbally and in writing
Able to work at a fast pace and within challenging timelines

Hours & Benefits:
3 month contract, core business hours - salary in line with experience

Job Purpose:
Business Development Officer required to join a private bank to assist in building a portfolio of clients through the on boarding of new clients received via direct sales channels, ensuring exceptional levels of customer service at all times while supporting achievement of commercial targets

Key Responsibilities:
Engage with clients through multiple channels including online applications, direct phone, refer a friend scheme or other campaign initiatives and walk ins, communicate the benefits and features of the bank's products and services so that they are aware of the Bank market offering
Sell assigned products to the target customers in a professional manner and document and record all the sales activities on daily basis to ensure the seniors are aware of the sales opportunities and conversion
Demonstrate good knowledge of the bank products and continuously learn and update own knowledge, in order to enable effective selling of products. Maintaining a general awareness of competitor products and services so that the discriminating features of the bank offerings can be communicated to customers
Maintain record keeping within the CRM system by conducting updates of assigned databases and records (including closing and migration of accounts) in accurate manner to facilitate ease of data retrieval to ensure that the integrity of all data can be relied on.

Skills & Experience:
Previous experience in a Sales/ client servicing environment in roles such as tele sales or contact centre, preferably within banking
The ability to analyse customer needs by engaging with them, analysing their personal financial
Knowledge and understanding of the features, benefits and pricing of the products and services on offer to personal banking customers across multiple customer segments.

Hours & Benefits:
Full Time Permanent hours
Market rate salary

Job Purpose:
To provide administrative support across the Business Control Unit and the Transaction Management Unit within this international bank

Key Responsibilities:
The support provided includes various administrative tasks and updating of customer information
Respond to client requirements, queries and complaints and log order entries into relevant company system
Completing internal training programmes, attending learning sessions and pro-actively gain an understanding of the end to end processes across all operations processing functions

Skills and Experience:
5 GCSEs with minimum grade C in both Maths and English Language
Office Administration or previous banking experience would be beneficial
Experience of following client instructions in an accurate and professional manner
Excellent team working abilities

Hours & Benefits:
12 Month Contract, Full Time hours, 8am - 4pm Monday to Friday

Job Purpose:
Account Executive required to join leading international bank assisting a team of relationship directors, by providing excellent service across a diverse portfolio of clients.

Key Responsibilities:
Providing excellent customer service to a range of clients and internal stakeholders
Identifying and managing risks, including managing problem loans, data quality and portfolio reporting, and escalating concerns promptly
Building relationships and trust to identify, understand and support clients with the right business solutions to meet their financial needs

Skills & Experience:
Previous experience working within a customer orientated role within Banking or wider financial services
Interpersonal, negotiation and networking skills
Ability to analyses complex financial information and recommend appropriate solutions to

Hours & Benefits:
Full time core business hours, competitive salary

Job Purpose:
A permanent position has arisen within the Actuarial department of a leading Life Assurance organisation for a nearly/newly qualified Actuary. The ideal applicant will have a proven track record of undertaking reporting work, and the role will also involve exposure to pricing and product development and actuarial liability modelling, as well as having the opportunity to contribute to the growth and development of the company

Key Responsibilities:
Taking an active role in external reporting by leading in the production of valuations to appropriate standards and within agreed timescales
Taking an active role in delivering internal financial reporting, including experience investigations
Assisting with the development and maintenance of actuarial liability models, checking data extract routines, and maintaining appropriate documentation
Assisting with the maintenance and development of illustration systems both for the production of bespoke quotations as well as ensuring ongoing adherence to the actuarial calculation specifications

Skills & Experience:
Previous experience of working for a life insurance company, ideally on the Isle of Man, although applicants from other jurisdictions will be considered
Very strong analytical skills and a proven track record of attention to technical detail
Knowledge of the Isle of Man Risk-Based Capital regime with knowledge of reporting regimes in other territories being beneficial
A proven track record of delivering internal and external financial reporting across multiple jurisdictions and within prescribed timelines would be an advantage
Be a qualified member of the Institute and Faculty of Actuaries (or equivalent body), or be close to completing the examinations necessary to be qualified

Hours & Benefits:
Full time business hours (35 hours p/w); Competitive salary and full company benefits package

Job Purpose:
An international Life Assurance organisation based in Douglas are seeking a Graduate Actuarial Trainee to join on a permanent basis. The applicant is expected to undertake tasks across a variety of areas including pricing and product development, regulatory reporting, and actuarial liability modelling

Key Responsibilities:
Supporting external reporting by assisting in the production of valuations to appropriate standards and within agreed timescales
Supporting internal financial reporting, including investigations to appropriate standards and in line with agreed methodologies
Assisting with the development and maintenance of actuarial liability models, checking data extract routines, and maintaining appropriate documentation
Taking an active role in maintaining and developing illustration systems

Skills & Experience:
Be educated to honours degree level (at least second class division 1) in a mathematical (or related) subject with a proven track record of strong exam performance in mathematical subjects
Meet the requirements needed to join the Institute and Faculty of Actuaries as a student member (or equivalent body)
Experience of Excel, including the use of VBA, would be beneficial
Very strong analytical skills and an attention to technical detail

Hours & Benefits:
Full time business hours (35 hours p/w); Salary commensurate with relevant skills and experience; Full company benefits package

Job Purpose:
Junior/Assistant Legal & Data Protection Officer required to join the risk function of an international group. The role will provide support across the team, who ensure the group is compliant with all applicable data protection laws and regulations.

Key Responsibilities:
Provide support where required to interpret regulations and ensuring that the business complies with data protection legal, ethical and regulatory requirements in the jurisdictions of operation
Proactive monitoring of changes in relevant legislation and the regulatory environment
Implementing the systems that ensure that the company complies with all applicable codes, in addition to its legal and statutory requirements
Contact point for the ICO and leading the Group's response to any regulatory investigation or request for information
Provide support with drafting and maintaining appropriate Data Protection policies and procedures
Supporting the Group's data incident response teams
Processing and co-ordination and response to all subject access requests
Support with legal investigations as required
Support to update and roll-out of training to all staff to raise awareness of Data Protection and foster a data privacy culture within the Group
To maintain suitable legal records and management information
Assist with preparation and filing the statutory forms in a timely manner in each jurisdiction
Assist with updating of the company registers and maintaining the corporate files

Skills & Experience:
Legal degree level qualifications (exceptional new graduate will also be considered)
Some knowledge of Data Protection legislation, in particular the GDPR
Excellent communication skills (both written and oral)
Commercial experience with experience in the financial services sector, particular the life and investment sectors
Experience of working in a business going through continuous upgrading, change and growth
Understanding of market knowledge and regulations/legislation within industry, ideally from the financial services sector

Hours & Benefits:
Competitive salary and comprehensive benefits

Job Purpose:
A leading Gaming brand are recruiting a Project Coordinator on a 3 month fixed term contract. The successful applicant will coordinate tasks and projects from concept through to execution and completion

Key Responsibilities:
Participate in initial project discussions, write notes & create the project conceptual draft
Handle multiple projects across various operational areas
Facilitate the planning process, schedule meetings, create charts, milestones, timelines etc.
Use different project management methods to follow up and monitor project progress, as well as administering JIRA
Work closely with software developers and testers to gather information on project velocity
Create project risk analysis and risk mitigation plans

Skills & Experience:
Proven experience within a similar role is desirable
Basic knowledge and experience of project management tools and processes with IT project management experience as advantageous
Degree level educated
Experience with costings, finance and deadlines

Hours & Benefits:
Full time (8.30am - 5pm) core business hours. 3 Month fixed term contract. Central Douglas

Job Purpose:
A loans company based in central Douglas are seeking an experienced Customer Service Administrator on a permanent basis. The role requires excellent written and verbal communication skills and experience of working within a lending environment is preferred.

Key Responsibilities:
Handle incoming telephone calls, dealing professionally and effectively with each query
Responding to customer queries via email
Ownership of all queries until resolution

Skills & Experience:
Customer service experience within Financial Services is essential
Experience of working within a lending environment is highly preferable
Experience of working with the Anchor loan platform would be advantageous
Ability to manage own workload

Hours & Benefits:
Full time business hours; Salary commensurate with relevant skills and experience; Full company benefits package

  • Experience Dependent
Job Purpose:
IT Support Analyst required to join an established IT Solutions Provider in a permanent capacity, to provide support in a multi-disciplined environment.

Key Responsibilities:
Perform regular systems checks; monitoring and reporting on desktop devices
Handling client queries via email and telephone
Managing the help desk ticket system
Providing support, set up and maintenance
In house support and maintenance of disaster recovery suites
Working closely with the Office Systems team

Skills & Experience:
Previous experience in a similar role would be advantageous
A keen interest in IT and related area study
Excellent customer service in face-to-face, telephone, or email interactions with both staff and external clients
Working knowledge of Windows 10 and MS Office products including O365 and Exchange
A full clean driving license is essential

Hours & Benefits:
Competitive salary in line with relevant skills and experience, study support, full time business hours.

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