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Job Purpose:
Relationship Support Officer required to join the Customer Service team of a global Life Assurance organisation. The successful candidate will be accountable for all aspects of product administration and relationship management.

Key Responsibilities:
Actively contributing to the successful delivery of the departmental objectives along with your own personal business objectives
Process our new business applications in a timely and efficient manner
Administer a varied book of business including Personal Portfolio products
Carry out and follow through client and IFA requests to a conclusion
Take ownership of and resolve any queries through to a satisfactory conclusion
Ad hoc project work
Contribute to a proactive working culture
Be part of an innovative culture to problem solving

Skills & Experience:
A minimum of 2 years previous customer service experience , preferably in life assurance would be beneficial
New Business experience would be beneficial
A good understanding of the regulatory environment of Life Assurance
Ability to demonstrate a professional, positive and customer focused attitude at all times
Highly self-motivated, active team member willing to participate in improving process
Experience in handling external telephone calls with both clients and independent financial advisors would be beneficial
Ability to manage and prioritise own workload in a fast paced environment

Hours & Benefits:
Full time hours - 37.5 hour working week
Competitive rates of pay
Douglas based

Job Purpose:
Exciting opportunity for a strong administrator to join the Account Servicing Team of an International Banking Organisation on a contract basis to provide support to the Debit Card, Internet Banking, and Static teams. This role is due to commence asap until the end of December 2019.

Key Responsibilities:
Maintain and update customer information
Complete debit card related instructions
Ensure information is inputted accurately to a variety of systems
Liaise with internal teams to ensure system information is up to date

Skills & Experience:
Previous experience within banking operations is desirable
5 GCSES with minimum grade C in both Maths and English Language

Hours & Benefits:
Excellent rates of pay, business working hours, Douglas based

Job Purpose:
Administrator required on a contract basis to join a Douglas based financial service provider. The successful applicant will support the Pensions team effectively and accurately whilst adhering to deadlines and meeting targets.

Key Responsibilities:
Deal with queries and requests using standard letters and with reference to procedures
Perform banking transactions
Input data to pension administration databases and systems
Communicate with client/members via telephone
Assist with the wider team in project work when required

Skills & Experience:
Work to a high level of accuracy, under pressure whilst meeting targets
5 GCSEs grade C or above including Mathematics & English
Computer literate
Previous experience within a life assurance/pensions environment

Hours & Benefits:
Long term contract, until December 2020, full time hours.

Job Purpose:
Customer Service Officer required to join the Customer Contact Centre Department of an International Bank on an initial contract basis, likely to be made permanent.

Key Responsibilities:
Act as the first point inward contact for all telephony based customer queries
Manage and deal with a wide range of service requests from customers worldwide
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service

Skills & Experience:
Previous customer service experience is essential
Previous office experience ideally with in Financial Services is highly desirable, but not essential
A minimum of 5 GCSE's grades A*-C including Maths and English is essential

Hours & Benefits:
Shift work - core business hours 6am to 8pm, competitive rates of pay - based on experience, Central Douglas based
Full training provided

Job Purpose:
An exciting opportunity has arisen to join an international commodity trading division of a US publicly traded company as a Trade Administrator. The successful candidate will work alongside the trading department to support their day to day duties effectively.

Key Responsibilities:
Handle various administrative duties supporting the team
Maintain up to date and relevant information on various systems and update reports accordingly
Conduct market research for various projects

Skills & Experience:
Degree educated in an appropriate subject i.e. Business, Economics or Finance
1 years' experience within office administration is beneficial
Must be a driven individual, with excellent communication skills
Strong numerical ability

Hours & benefits:
Douglas based full time role (37.5 hours per week), comprehensive benefits package. Competitive salary dependent upon experience

Job Purpose:
Database Analyst required within a life organisation to put in place and aid in the enforcement of a strategy for developing and maintaining UWS databases and ensure the acceptable performance, stability, availability and governance of those databases.

Key Responsibilities:
Database performance - Play an influential role in monitoring and tuning of UWS databases to ensure performant and operational databases. Report and advise on performance bottlenecks and suggested solutions
Operations and Support - Resolve systems issues related to database malfunction Document issues and analyse usage in order to put in place preventative measures to reduce downtime
Methods and Procedures - Provide significant input into the development, improvement and implementation of effective methods and procedures relating to: Database design, maintenance and use, Data storage and backup strategy, Database recovery policy and DR procedures, Database access and user privileges and Data protection, encryption and disposal
Governance - Periodically review UWS procedures related to the storage, access, disposal and use of data

Skills & Experience:
At least 2 years' experience in a database administration role
General knowledge of all aspects of information technology infrastructure hardware and software and a good understanding of current developments in information systems
Experience with Oracle and SQL server would be advantageous
Knowledge of data warehouse solutions and development

Hours & Benefits:
Office hours and Competitive salary

Job Purpose:
Data Analyst required to join fast paced International racing and sporting events company.

Key Responsibilities:
Provide support to the trading teams who are specialists in world-leading sport and race betting

Skills and Experience:
Knowledge of betting or exchange systems is advantageous but not essential as comprehensive training will be given
Applicants should have strong keyboard skills and excellent mental maths skills, with GCSE B or above
Requires dedicated individuals working with high level of accuracy in pressurised but rewarding environment

Hours & Benefits:
Support is required 24/7, to cover racing in European, Asian and Australian markets. 4 shifts patterns are worked on a monthly rota, 4 days on 3 days off. Excellent benefits package including 2 x discretionary annual bonus and car parking

  • Experience Dependent
Job Purpose:
Experienced Printer Engineer required to join a leading and expanding Office Systems Provider on a permanent basis. The successful candidate will have at least 4 years experience working within this sector.

Key Responsibilities:
Work on own initiative, and as a team to successfully manage cases
Find various faults and overcome these efficiently
Liaise with clients ensuring a positive outcome from each visit
Deal with both electronic & mechanical issues

Skills & Experience:
Technically skills with good fault finding skills
Experience of Digital Production Print Devices
Strong electronic and mechanical background
Demonstrate good communication skills
Full, clean driving license

Hours & Benefits:
Salary Dependent upon experience, comprehensive benefits including a company vehicle and fuel allowance, Douglas based-, parking on site

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