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Job Purpose:
A Senior Administrator is required to join the Agency & Commissions team of an international Life Assurance organisation, in a permanent capacity. Working within the Customer Services department, the role holder will undertake regular reviews of existing intermediary relationships as their indemnity commission liability approaches agreed trigger levels.

Key Responsibilities:
Monitoring any debt positions.
Preparation of reports for the weekly Debt & Indemnity Commission meeting.
Processing new terms of business applications for intermediaries.
Regular communication by telephone and email with brokers and company sales teams.
Carry out agency amendments and process payments.

Skills & Experience:
Previous financial services experience is essential, ideally within the Life Assurance industry.
A clear understanding of Insurance (AML) regulations and knowledge of CDD requirements in line with the IOM Financial Services Authority.
Experience of processing UK and international payments.
An understanding of corporate legal structures would be beneficial.
Ability to deliver against deadlines and excellent organisational skills.

Hours & Benefits:
Full time business hours (35 hours working week); Salary commensurate with skills and experience; Full company benefits package.

Job Purpose:
Senior Administrator required to join the operations team of an international life company, primarily accountable for all existing business email correspondence , ensuring it is managed in accordance with; client requirements, internal procedures and internal service level agreements.

Key Responsibilities:
Ensure all emails received are reviewed and correctly distributed within the agreed service standards and that all systems are updated accordingly whilst ensuring all allocated correspondence is completed within the agreed SLAs.
Dealing with queries, ensuring these are referred via email to the correct department.
Recognise any complaints received within the area and refer appropriately within the required timescales. Where possible to begin the investigation and ascertain which business area the complaint lies with. Ensure less than 2 exceptions recorded per month.
Monitor the agent adviser system and provide phone cover as appropriate to ensure departmental SLAs are maintained and a positive customer experience.
Ensure that all calls and email enquiries are handled in a professional manner, taking ownership of recording and following these through to resolution. Expectations must be managed at all times.
Provide support to front office teams as appropriate to reduce referrals that may otherwise impact on daily processing.

Skills & Experience:
A minimum of 2 years experience within Financial services, preferably Life Assurance.
Excellent customer service skills with the ability to investigate complex queries / complaints.
FA1 & CF1 qualifications or working towards would be advantageous.

Hours & Benefits:
Structured working pattern with competitive salary and benefits with onsite car parking.

Job Purpose:
An international bank is seeking a Client On-Boarding Officer in a permanent capacity. The successful applicant will work closely with the Relationship Management Team to obtain documentation that enables the opening of new accounts, and amendments to existing accounts.

Key Responsibilities:
Ensure that all information, documentation, and Client Due Diligence meets all operational and regulatory requirements.
Process new account applications and amendments in a timely and professional manner.
Create and maintain accurate customer records on company systems.

Skills & Experience:
Previous experience in a similar role within Banking, ideally with a KYC/CDD focus.
Exceptional attention to detail and a high level of risk awareness.
Excellent communication skills and good customer service experience.

Hours & Benefits:
Full time business hours; competitive salary and attractive company benefits package.

Job Purpose:
Payroll Administrator required for a Douglas based Payroll Organisation to produce, in conjunction with other relevant payroll bureau offices, the International monthly payrolls.

Key Responsibilities:
Facilitate the International Payrolls in conjunction with other relevant payroll bureau.
Ensure that the correct contributions of Social Security , Tax, Retirement Fund, Pension, Severance Indemnity and unemployment Funds are paid to the appropriate bodies.
Prepare/assist preparation of the year end returns with the relevant jurisdictional payroll bureau.
Perform monthly payroll routine including specifically prepare and send monthly payslips and arrange payments.

Skills & Experience:
A minimum of 2 years payroll experience.
Excellent organisation and communication skills.

Hours & Benefits:
Business hours, competitive salary.

Job Purpose:
Recruitment Administrator required to join an established Shipping Organisation on an ongoing temporary contract basis.

Key Responsibilities:
Support the recruitment team with the review, shortlisting and selection of officers to join the international fleet.
Identify and accurately update company system with candidates' documentation.
Organise appropriate training for candidates.
Administrative duties as required.

Skills & Experience:
Previous experience is highly desirable.
A proven track record in a fast paced office administrative environment is essential.

Hours & Benefits:
Structured working pattern- core business hours, competitive rates of pay, excellent staff facilities, car parking on site.

Job Purpose:
A leading international Life Assurance provider is recruiting for a number of Administrators to join a variety of teams on a fixed term contract basis. Overall your role will be to administer all aspects of work for the relevant business area, to a high standard and in line with procedures and service standards. This will range from simple queries through to more complex and non-standard cases.

Key Responsibilities:
The teams deal with a variety of responsibilities from answering queries from clients and advisers and being the first point of contact; processing initial applications to transferring policies from other providers and making payments to customers. Each individual opportunity is responsible for ensuring high quality delivery to customers and financial advisers, from New Business applications through to the payment of the final surrender value.

Skills & Experience:
5 GCSEs Grade C or above (inc. Maths & English).
Good basic computer skills and experience using MS Office applications.
Confident telephone manner (inc. making & answering internal & external calls).

Hours & Benefits:
Full time business hours (35 hour working week); competitive salary.

Job Purpose:
Multiple opportunities for experienced Financial Services Administrators to join leading International Life Assurance Organisation in a contract capacity.

Key Responsibilities:
Deal with clients and IFAs via telephone, fax, and email.
Set up and process payments from both regular and single withdrawals.
Processing and payment of full and segment surrenders, and open surrenders.
Process death claims.
Calculate and provide Chargeable Gain information where applicable for regular withdrawals, single withdrawals, and surrender requests.
Update amendments to client records on AIA, including address and banking details.

Skills & Experience:
Minimum of 5 GCSEs at grade C or above, including English and Maths.
2 year's previous experience within the finance or Life Assurance industry.
Good knowledge of MS Office applications, including Word, Excel, and Outlook.
Excellent written and verbal communication skills, with a good telephone manner.
Good planning and organisational skills.

Hours & Benefits:
Full time business hours (35 hour working week); competitive salary.

Job Purpose:
An Administrator is required to join the Settlements department of an International Wealth Management organisation based in central Douglas. Joining in a permanent capacity, the successful applicant will process the contract notes and physical settlement of all investment trades.

Key Responsibilities:
Daily processing, checking, and reconciliation of subscription & redemption trades, dividends, and rebates.
Assist/oversee the production and issue of quarterly valuations.
Daily cash processing od settlement deals on EQ/Banking systems and processing of custody transactions.
Production and timely execution of settlement documentation, including preparation of the sealing register.

Skills & Experience:
Minimum 2 year's previous experience within the finance or Life Assurance industry.
Previous experience working within Dealing or Investment Operations area.
Good knowledge of MS Office applications, including Word, Excel, and Outlook.
Excellent written and verbal communication skills, with ability to compose good standard ad hoc letters/fax.
Good numeracy skills.

Hours & Benefits:
Full time business hours (35 hour working week); competitive salary; full company benefits package.

Job Purpose:
A leading international Life Assurance provider is recruiting for a number of Administrators to join a variety of teams on either a permanent or fixed term contract basis. Overall your role will be to administer all aspects of work for the relevant business area, to a high standard and in line with procedures and service standards. This will range from simple queries through to more complex and non-standard cases.

Key Responsibilities:
The teams deal with a variety of responsibilities from answering queries from clients and advisers and being the first point of contact; processing initial applications to transferring policies from other providers and making payments to customers. Each individual opportunity is responsible for ensuring high quality delivery to customers and financial advisers, from New Business applications through to the payment of the final surrender value.

Skills & Experience:
5 GCSEs Grade C or above (inc. Maths & English).
Good basic computer skills and experience using MS Office applications
Confident telephone manner (inc. making & answering internal & external calls)

Hours & Benefits:
Full time business hours (35 hour working week); competitive salary; full company benefits package (permanent staff only).

Job Purpose:
Multiple opportunities for experienced Financial Services Administrators to join leading International Life Assurance Organisation in both a permanent and contract capacity.

Key Responsibilities:
Deal with clients and IFAs via telephone, fax, and email.
Set up and process payments from both regular and single withdrawals.
Processing and payment of full and segment surrenders, and open surrenders.
Process death claims.
Calculate and provide Chargeable Gain information where applicable for regular withdrawals, single withdrawals, and surrender requests.
Update amendments to client records on AIA, including address and banking details.

Skills & Experience:
Minimum of 5 GCSEs at grade C or above, including English and Maths.
2 year's previous experience within the finance or Life Assurance industry.
Good knowledge of MS Office applications, including Word, Excel, and Outlook.
Excellent written and verbal communication skills, with a good telephone manner.
Good planning and organisational skills.

Hours & Benefits:
Full time business hours (35 hour working week); competitive salary; full company benefits package (permanent hires).

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