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We are currently recruiting for two experienced Senior Company and Trust Administrators for a rolling contract, for a period of at least 3 months, to join a corporate and fiduciary service provider.

The Role...

To undertake Administration and Risk reviews

About you...

Experience in the trust and company sector
Self-motivated and can work under pressure
Good interpersonal abilities with both colleagues and clients

The Reward...

Competitive salary
Central Douglas location
Core business hours
 

We have a brilliant opportunity to join an award-winning telecoms provider. Due to their rapid and accelerating growth, they're seeking an experienced Customer Service Executive to join their fast-paced departments. This is a shift based role where the hours fall between 7am-8pm on weekdays and 8am-5pm on weekends (either Saturday or Sunday, only one weekend in every three or four, for which you'd have a day off in the week).

The Role...

Your core responsibilities will include:

Developing and using your customer services expertise to identify and resolve customer queries in a timely manner

Handling inbound and outbound calls to our customers, responding to a diverse range of problems and requests

Achieving individual, and contributing to department, SLAs and KPIs ensuring value added service to customers and best practice is followed

Identifying risks and opportunities for improvement, delivering simple, effective ways to improve the service you offer to our customers

About You...

You will need:

Relevant experience and a proven track record in a customer services role

Retentions experience is desirable, but not essential

Excellent communication skills on all levels

Sense of urgency and the ability to work in a fast-paced office environment

Excellent knowledge of Microsoft Office, especially Microsoft Excel

The Reward...

Competitive salary

Market leading benefits package

We have a brilliant opportunity to join an award-winning telecoms provider. They are looking for entrepreneurial and dynamic sales people to join their team. The role of the Business Development Executive is to work closely with the BDMs to generate new business and help develop, engage and motivate the existing network of partners.

The Role...

Your core responsibilities will include:

Identify, develop and follow up new business opportunities

Managing and building relationships with new and existing partners

Creating long term partner opportunities through understanding, targeting and developing the target markets and accounts

Accurately reporting on day to day activities

Identify turnaround partners and working with them to maximise their potential Working with partners and commercial team with the negotiation and execution of new deals.

About You...

You will need:

Have a proven track record in a busy, fast-paced and competitive sales environment

Be ambitious, self-motivated and enthusiastic

A natural passion for sales

A natural ability to build rapport and professional relationships

The Reward...

Competitive salary and OTE

Market leading benefits package

 

We have an exciting opportunity for a Senior eGaming Administrator to work closely with the corporate services team with oversight across licensing, regulation, and compliance, and be responsible for delivering high quality, customer-focused services to our eGaming clients.

The Role...
Developing and taking ownership of client relationships through the licencing process, focusing on regulation and compliance
Acting as a Director on behalf of our clients
Compliance support maintaining policies, procedures and client reporting in accordance with the regulations
Developing and implementing processes and procedures
The facilitation and running of regular client meetings with licensed operators

About You...
You will be a diligent individual with excellent client management skills
Experience within a regulated environment
A knowledge or understanding of the eGaming Sector
Experience of delivering strategic priorities with strict timelines
A proven track record of maintaining strong client relationships
An excellent understanding of compliance, risk and governance and regulatory matters

The Reward...
Competitive salary
Training and on-going professional development will be provided

We are urgently seeking a temporary Communications Officer who will play an integral role in the delivery of communications activity, and will have oversight of social media, alongside support for the broader Executive Leadership Team.

The Role...

Delivery of internal communication and colleague engagement activity, external communication activity, social media management, brand management and event management
Daily management of social media channels, including content planning and scheduling
Digital and social content planning and production
Regularly monitor channel performance; use results and findings to underpin future activities, making recommendations for and driving forward improvements
Dealing with enquiries from both on and off-Island media
Drafting written material such as colleague communications, presentations, statements, news releases and briefing notes for distribution across multiple channels including print, social media, video and web
Supporting the development and delivery of both internal and external communication campaigns
Co-ordinating the forthcoming communications activity to ensure effective planning and delivery
Supporting the design and delivery of various internal and external events
Brand guardianship

About you...

Working towards or qualification in a relevant discipline such as a Degree (Journalism, Communications, PR, Marketing) or professional qualification (such as CIPD or CIM)
Experience of dealing with Senior Executives
Experience of multi-channel content creation, including digital and social media
Experience of brand management, marketing and website maintenance
IT literate, including a strong working knowledge of Microsoft Office, Word and Excel

The Reward...

Onsite parking
Weekly pay
Excellent salary

Yacht Management Accounts Administrator required to join a shipping company, as part of the Yacht Finance, Administration and Crew Recruitment team where you will be responsible for the day-to-day yacht management accounts for a portfolio of yachts.

The Role...
Reconciliation of bank, cash and card account
Extracting monthly bank and card statements
Preparation and ongoing management of annual budgets
Processing payments and inputting into the accounts system
General support to Captain and crew
Owners team conference calls
Assisting with purchase orders, supplier queries and arranging Cash to Master via agents

About you...
Prior bookkeeping experience
Previous experience with yacht accounts, management and ownership structures is desirable
Ideally studying towards an accountancy qualification such as ACCA or similar

The Reward...
Competitive salary and benefits package

Our client is seeking a Junior Administrator for their team within the Yachting/Aviation Department. This role will require you to support the administration team in providing services to a diverse range of clients

The Role...

Assist with the preparation of board minutes for client transactions and arranging for documentation to be signed
Assist with the annual administration reviews of client files
Assist with the on-boarding of new client files
Provide cover for the payments coordinator when required in terms of inputting payments on various banking systems
Assist in dealing with the social media profile of DCTSL
Assisting with the scanning and filing of documentation
Assist, as and when required, in relation to systems and process development

About You...

Excellent attention to detail and customer service skills
Ability to prioritise and multi-task
Proficient with Microsoft Office
Previous office experience would be desirable
Shipping/Aviation knowledge would be beneficial

The Reward...

Salary in line with experience

We are currently seeking a Customer Service and Operations Analyst within an International Bank where you will be responsible for investigating both outward and inward payments ensuring the best outcome for the bank and the customer.

The Role...

Responding to and investigating queries and payments, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

Reconcile internal accounts and work with relationship teams to update the customer on the status of their payments.

Keeping accurate records of day to day operations, logging incidents and identifying trends

Reviewing manual or ineffective processes which could be automated or enhanced

Maintaining a focus on improving our customer service and experiences

About you...

Experience of analysing and using performance data

The ability to convey information in a simple and understandable way

An understanding of contact centre operations and performance metrics

Microsoft Office skills, including PowerPoint, Excel and Word

The Reward...

Salary in line with experience

Benefits package

We are seeking a UK Payroll Specialist on a permanent basis , you will be expected to assist others with escalated queries and provide advice and support to management on UK payroll issues as well as reviewing processes to create efficiencies.


The Role...
This role will encompass all aspects of UK payroll processing
including processing UK monthly payrolls
HMRC filing and reporting
Identifying funds received, cash allocation, reconciliations
Processing P45s & Tax code changes and communication with internal/external individuals.

About you...
UK Payroll experience
Experience in contractor payroll would be beneficial
Proficient in using Microsoft Word and Excel

The Reward...
Market rate Salary

Operational Risk & Control Analyst required for a 12 month contract to join an international wealth group. Working as part of the Client Services Operational Risk & Control Team you will provide support to Client Services and other first line operational teams in managing operational risks effectively

The Role...

Monitor and report on Low Value Bonds, including management information packs with trend analysis
Regularly monitor and take any required actions relating to Negative Value Bonds, including management information packs with trend analysis
Support in resolving the ?£?gone away?£? client monitoring process and take any required rectification actions
Support in resolving the ?£?orphaned?£? client monitoring process and take any required rectification actions
Support the development and implementation of any frameworks relating to orphaned and ?£?gone away?£? clients, nil value bonds and low value bonds
Completion of any risk assessments or DPIAs relating to orphaned and ?£?gone away?£? clients, nil value bonds and low value bonds
Support the other members of the Operational Risk & Control Team, where necessary
Support the delivery of the Operational Risk & Control team plan
Support the team on any new projects and initiatives


About you...

Financial Services Industry experience
Experience of operating technical controls
Good understanding of the life industry
Awareness of relevant regulatory bodies
Ability to work to tight deadlines
Ability to work well individually and as part of a team
Strong communication, influencing, numeracy, and literacy skills
PC literate, in particular MS Office applications



The Reward...
Market rate salary

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