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Job Purpose:
Experienced Support Technician required for a small but busy software provider based in Central Douglas, with recent experience within an administration and customer services position.

Key Responsibilities:
First line support via telephone, email and face to face
Sales / costing tracking
New client installation, training and on boarding services
Accounts Liaison, Billing and Costing services
Dealing with advance Payroll queries

Skills & Experience:
Knowledge of Tax, Social security and payroll services in the UK, IOM and Channel Island jurisdictions would be beneficial
Exceptional customer service experience
Previous and recent administration experience
You must be highly methodical and organised

Hours & Benefits:
Central Douglas based employer, competitive salary

Job Purpose:
Experienced Customer Services Administrator required to join an international wealth management company on a permanent basis. Reporting to the customer services manager, the ideal candidate will have experience within new business/customer service, with an in-depth understanding of customer due diligence, new business acceptance and regulatory requirements.

Key Responsibilities:
Provide point of contact for support, technical administration assistance, and general relationship management to company brokers and sales teams
Review new business applications for quality and regulatory anti money laundering and counter terrorism financing control purposes
Ensure that new business applicants have been accepted and processed in line with internal guidelines and procedures
Contact financial advisers and customers to request outstanding information
Skills & Experience:
Proven experience within a new business role in a life assurance or investments environment
Strong communication and organisation skills
Excellent report writing and analytical skills
Ability to manage customer and staff relationships and promptly respond to queries whilst ensuring expectations are managed

Hours & Benefits:
Full time, core business hours (35 hour working week). Salary in line with experience.

Job Purpose:
We are currently seeking a Data Remediation Administrator for our clients busy Projects Department. You will be responsible for supporting the business with the management and remediation of data held and must have a keen interest in analysing and remediating significant amounts of static and core data on a daily basis.

Key Responsibilities:
To support the business with all aspects of data rectification in a structured and timely manner
Ensure that data quality standards are being adhered to
Support the Data Quality Team Manager with the review and monitoring of outstanding audit actions relating to data quality and integrity
Undertaken Root Cause Analysis, identifying trends and offering solutions for the remediation of incorrect data sets
Support with the assessment of the quality of data input into administration systems across the business
Support with Root cause analysis on a regular basis, preventing reoccurrence of incorrect data input

Skills & Experience:
Educated to A level standard or equivalent
An advanced working knowledge of Excel ?£" must be able to extract, sort, pivot , format and revise data sets to a high and consistent standard
A good understanding of KYC principles
Strong accuracy and attention to detail having the ability to analyse large quantities of a variety of data extracted from administration systems

Hours & Benefits:
Structured working pattern - core business hours, car parking included, competitive rate of pay and benefits package

Job Purpose:
SEO /Social Media Assistant required to join a Financial services organisation to assist in implementing the search engine optimization strategies and help produce content for social media channels

Key Responsibilities:
Apply on page optimisation for improved SEO performance
Monitor internal and external links to the website
Creating engaging content for various social media platforms that include LinkedIn, Twitter, Facebook and Instagram in line with brand guidelines
Monitor and engage with the Social Media audiences to encourage positive reviews and further engagement
To increase follower base across all social media channels
Keep up to date with social media trends and developments
Maintain and looking for opportunities to improve online brand reputation

Skills & Experience:
Previous experience of working in digital marketing - SEO or Social Media is preferred
An understanding of how search works, and a knowledge of SERPs demonstrate a familiarity with basic SEO principles
Good working knowledge of, Excel/Word/PowerPoint, SEO tools like Google Analytics/Webmaster tools, MOZ, google trends etc.
knowledge and experience of using Photoshop would be an advantage but is not essential

Hours & Benefits
Full Time permanent hours
Competitive salary and Benefits package

Job Purpose:
Experienced Trust and Company Administrator required to undertake own portfolio of Trust and Company structures with a wide variety of requirements

Key Responsibilities:
Preparation of minutes, payment instructions and liaison with internal and external bankers, annual reviews, time recording, scanning and filing of correspondence and documents into laser fiche
Incorporation of IOM Companies and liaising with agents in regard to the incorporation of companies in other jurisdictions, including all pre and post incorporation work
Arrange timely settlement of client invoices, liaising with clients where necessary to ensure management of debtors
Reviewing of company and trust accounts and liaising with client accountants to the point of finalising for review by Directors and Trustees
Completion of IOM VAT Returns
Maintain excellent relationships and communication with clients and intermediaries

Skills & Experience:
STEP Qualification or similar, or a willingness to consider studying towards such qualification
Strong fiduciary experience in trust and company administration
Knowledge of foundations and yachting services would be useful desirable, but not essential

Hours & Benefits:
Structured working pattern - core business hours, competitive rate of pay

 

Job Purpose:
Qualified Accountant required to take full responsibility for establishing audit strategy and effectively planning audit projects.

Key Responsibilities:
Demonstrates a thorough knowledge and application of auditing and accounting standards
Ensure audits run to budget and review points are adequately cleared
Actively listen to determine client needs and clearly communicate to the Audit Manager
Operate on a daily basis in line with the ISO 9001 quality management system
Communicate the firm?£?s policies and technical information to accounting and audit personnel

Skills & Experience:
Preferably ACA Qualified although ACCA qualified will be considered
Proven experience within an audit environment
Relationship management & interpersonal skills
Hours & Benefits:
Full time, core business hours. Salary in line with skills and experience

Job Purpose:
Experienced Manning Officer required to join an established Shipping Organisation on an ongoing temporary contract basis.

Key Responsibilities:
Planning and deployment of vessel operations.
Manage the talent pipeline.
Contributing to the future development of the business by constantly assisting with a resourcing programme that supports company goals.

Skills & Experience:
Previous shipping resourcing experience is highly desirable.
A proven track record in a fast paced office administrative environment is essential.

Hours & Benefits:
Structured working pattern- core business hours, competitive rates of pay, excellent staff facilities, car parking on site.

Job Purpose:
Senior administrator required to join the claims department of an international life assurance provider on a permanent basis. The successful applicant will actively be engaged in the claims process for customers; whilst demonstrating aproactive and positive desire to deliver the best possible customer experience.

Key Responsibilities:
Undertake administration duties relating to the withdrawal process stages for the IOM and Dublin office whilst proactively contributing to designing and delivering the most positive experience for customers
Identify, understand and collate customer needs, requirements and feedback
Engage and collaborate with peers across the wider group to ensure experiences are shared in order to supportthe positive customer journey throughout all business areas

Skills & Experience:
Experience within a life assurance environment is essential
Demonstrates enthusiasm and a positive approach to work
Articulate and possess excellent communicationskills
Logical and organised approach to work
Minimum 5 GCSES grades A* - C

Hours & Benefits:
Salary in line with skills and experience. Full time, core business hours

Job Purpose:
Senior Dealing Administrator required to record and execute dealing instructions on behalf of policyholders in line with company service standards and investment governance regulations. The successful applicant will have previous dealing experience within a life assurance environment.

Key Responsibilities:
Accurately raise all trades as instructed by the fund advisor/client ensuring that the transactions are permissible
Place all external trades in line with the appropriate market guidelines and timeframes, company service standards, FCA and internal governance regulations
Assist the team leader in the delivery of cross training within the team and the wider business
Take responsibility for the resolution of client queries within agreed timescales

Skills & Experience:
Proven experience in a similar role (within life assurance)
Demonstrates enthusiasm and a positive approach to working performance
Be open and able to adapt to change
Desire to develop a career

Job Purpose:
To ensure the timely trade settlement of all investment transactions and to accurately administer external custodian accounts & custody records. The successful applicant will have experience within a similar position, at senior level.

Key Responsibilities:
Assist with the preparation of a corporate action log for referral to investment governance
Help gather the appropriate data to assist with the notification of corporate actions to policyholders and their advisers
Correctly input corporate actions to the investment administration system within an agreed timescale, ensuring policyholder’s records are correct at all times by adhering to the agreed checking procedures
Resolution of client queries including callbox within agreed timescales

Skills & Experience:
Proven experience in a similar role within life assurance
Strong attention to detail and enjoys delivering quality outcomes
Study towards attainment of IOC is desirable

Hours & Benefits:
Full time, core business hours. Competitive salary & benefits package.

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