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Job Purpose:
Training & Competency Manager (RDR Level 4 qualified) required to join an expanding IFA business on the Isle of Man in a permanent capacity, to lead the IFA team and ensure the highest level of advice is provided to clients. The role holder will work closely with and undertake technical direction from the Managing Director to ensure smooth application of the Training & Competency regime to high level standards

Key Responsibilities:
Supervise advisers within your span of control.
Lead a successful, motivated, compliant regulated team by setting defined objectives and conduct appraisals to measure achievement.
Provide suitability of advice oversight and supervise team according to experience. Work closely with Compliance to resolve regulated complaints in a timely manner.
Identify knowledge or skills gaps and apply coherent plans to close any gaps identified.
Support adviser Induction Training, to assist in the development of new entrants' knowledge of compliant behaviours towards competent status by 'close supervision' monitoring.
Support IFAs in developing their business goals & objectives. Demonstrate and share knowledge and understanding.
Maintain accurate records relating to T&C and related matters.
Support the firm's Compliance function, to coordinate, oversee and support complaint cases.
To provide oversight of pre review cases prior to final sign-off by the Managing Director.
To supervise and monitor business risks in accordance with regulatory requirements and internal procedures. Complete tasks in accordance with the Training and Competence scheme.
Control and, as necessary, input into the production, maintenance and quality of the content of Financial Planning Reports.
Provide coaching to both IFAs and Client Managers in order to drive up excellence throughout the Company.
Conduct appraisals
To demonstrate and apply technical skills, market and product knowledge to a level that will support business development.
Keep abreast of regulatory and legislative requirements and be prompt to act on relevant changes.

Skills & Experience:
Proven experience gained at a senior level within an IFA, banking or regulatory environment with a highly developed understanding and knowledge of all areas of financial planning.
Experience in training, coaching and constructive feedback.
Well-developed written communication skills, able to construct logical, clear and concise documentation appropriate to given audience.
Understand current regulations and how they apply to clients.
Qualified to RDR level 4 or above.

Hours & Benefits:
Market rate salary and comprehensive benefits.

Job Purpose:
Business Analyst Team Manager required to join an expanding international life company, in a permanent capacity on the Isle of Man. Primary focus will be to lead a team of Business Analysts identifying, documenting and implementing process improvements.

Key Responsibilities:
Leader in the exponent of change, managing a team of Business Analyst, identifying, documenting and implementing process improvements.
Providing support for larger projects.
Coaching, reviewing and encouraging growth in the team.
Defining best practices for the team ensuring that process reviews, business requirements and user acceptance plans are completed in a consistent manner.
Planning and resource allocation to make sure that projects have the right level of support from the Business Analyst team.
On boarding and training of new team members.
Assist with business and market research in terms of existing and new developments.
Where required act as Business Analyst lead on projects.
Manage smaller projects.

Skills & Experience:
Wealth of experience within an analyst role preferably within financial services.
Experience of managing a team of at least four staff.
Excellent written and oral communication skills.
Ability to build and maintain business relationships.
Proven experience of delivering business improvements and efficiencies.
Good facilitation, presentation, and report writing skills.
Experience of systems methodologies e.g. Waterfall and/or Agile.

Hours & Benefits:
Competitive salary and benefits.

Job Purpose:
Invoicing Administrator is required to join the Payments team of an expanding Payroll & Contractor services company on a permanent basis. Based in Central Douglas, the role holder will deal with all client and contractor invoicing.

Key Responsibilities:
Raise and process company and client invoices.
Liaise with internal departments and external customers and clients.
Validate all work to ensure full accuracy of all data and information received.

Skills & Experience:
Previous experience process invoice and timesheet date within the Payroll/Contractor industry would be advantageous.
Strong MS Word and Excel skills, to an intermediate or higher level.
Able to prioritise high-volume workloads and work to set deadlines.

Hours & Benefits:
Full time business hours; Market rate salary.

Job Purpose:
Marketing Assistant required to join a global financial Services organisation, the role holder will focus on designing, developing, and implementing communication programmes and media events to promote and sell the company brand and services as well as contribute to and evaluate pricing strategies in the marketplace.

Key Responsibilities:
Website maintenance and development to build online presence.
Plan and develop engaging content to maintain and grow social media channels.
Assisting to organise and deliver the firm's events programme.
Providing support to the firm's sponsorship commitments.
Drafting press releases and monitoring press coverage.
Execution of email marketing communications.
Administration of data entry to the CRM system & maintaining data standards.
Undertaking design projects, including proposals, presentations, reports, visual content for use online, literature or adverts.
Monitoring and maintaining branded merchandise stocks.
Monitoring and contributing to marketing reporting.
Keeping up to date with global brand guidelines and resources to ensure brand compliance.
Provide support and assistance to other marketing projects where required.

Skills & Experience:
5 GCSE's Grade C or above including Maths and English.
Marketing qualification desirable, but not essential.
Excellent attention to detail.
Strong communication skills.
Ability to handle multiple tasks and projects at once.
Enthusiastic and innovative.
Competent user of Microsoft Office, including PowerPoint.
Experience of Adobe CC would be advantageous.

Hours & Benefits:
Salary dependent on previous experience to include a company benefits package.
Core hours 9am- 5.30pm.

Job Purpose:
An experienced and ambitious Trust & Corporate Services professional is sought to join a boutique Fiduciary Services Provider. The successful applicant will work autonomously, as part of a small team, initially administering all aspects of a portfolio of client entities, but also having the potential for future career development and wider business and client management responsibilities, including travel.

Key Responsibilities:
Broad administration requirements of a portfolio of trusts and companies.
Maintaining excellent relationships with clients and professional advisers / intermediaries
Ensuring that work is undertaken in accordance with regulatory standards, including timely performance of annual reviews.
Reporting to the Directors, but working proactively and autonomously as well as part of a small, professional team.

Skills & Experience:
Around 7 years + Trust and Corporate Services experience to include extensive technical industry understanding and knowledge of IOM regulations, particularly AML/CFT.
Qualified by experience or part /fully ICSA/STEP qualified (studies would be encouraged and supported).
Enthusiastic and proactive approach, used to working both independently as well as part of a small team.
Excellent written and oral communication skills.
It would be advantageous to have knowledge of bookkeeping and accounting, although this is not essential.

Hours & Benefits:
9am - 5.30pm, highly competitive salary with additional company benefits including car parking.

Job Purpose:
Ensuring accurate maintenance of statutory records for client entities, as the central resource within a small Fiduciary Services organisation. The role also requires assisting with KYC/ CDD and opening of client bank accounts and general office support work, including processing incoming /outgoing mail, answering incoming calls and scanning and filing client documentation.

Key Responsibilities:
Ensuring that corporate filing requirements are met, including annual returns, registration of charges etc.
Assisting with the preparation and collation of KYC and client due diligence files
Opening client company bank accounts.
General office support to include management of office supplies, processing incoming and outgoing mail, answering incoming calls and scanning and filing work.

Skills & Experience:
Previous experience in a similar Statutory Administration/ Office Management role within Financial Services.
Sound knowledge of IOM company statutory records and forms.
Excellent communication skills, both written and verbal.
Bookkeeping experience would also be advantageous, although not essential.

Hours & Benefits:
Reduced hours / Full time, competitive salary commensurate with skills and experience.

Job Purpose:
An international bank is seeking a Client On-Boarding Officer in a permanent capacity. The successful applicant will work closely with the Relationship Management Team to obtain documentation that enables the opening of new accounts, and amendments to existing accounts.

Key Responsibilities:
Ensure that all information, documentation, and Client Due Diligence meets all operational and regulatory requirements.
Process new account applications and amendments in a timely and professional manner.
Create and maintain accurate customer records on company systems.

Skills & Experience:
Previous experience in a similar role within Banking, ideally with a KYC/CDD focus.
Exceptional attention to detail and a high level of risk awareness.
Excellent communication skills and good customer service experience.

Hours & Benefits:
Full time business hours; competitive salary and attractive company benefits package.

Job Purpose:
Customer Service Administrator required to join leading life assurance organisation for 12 month contract to deliver exceptional customer service.

Key Responsibilities:
Liaising with customers and financial advisors by telephone and in writing.
Acting as the first point of contact, dealing professionally and effectively with requests, answering queries and taking responsibility for processing each enquiry through to a satisfactory conclusion.

Skills & Experience:
2 years previous experience within financial services.
Previous experience in a customer service position preferably within a telephony position.

Hours & Benefits:
Douglas based employer, business hours.

Job Purpose:
Compliance Monitoring Executive required to join a private wealth organisation to assist with ensuring compliance within the regulatory environment, by performing a range of Compliance related tasks, to support the Compliance function and ensure client service excellence is delivered to internal and external clients following the policies and objectives of the bank.

Key Responsibilities:
Responsible for the delivery of second line of defence risk-based monitoring against both the short and long term compliance plans.
Conduct regular and structured compliance monitoring of specified review areas and identify reportable issues.
Appraise adequacy of internal controls and systems.
Preparing reports and present findings to management and key stakeholders.
Maintain internal control systems by updating monitoring frameworks.
The review and assessment of processes to remove or mitigate areas of risk to the Bank with regard to Anti-Money Laundering, Countering Terrorist Financing, Bribery & Corruption , Fraud and Bank Operations.
Review of existing processes and documentation to ensure that meets all applicable legal, regulatory, procedural and process requirements.
Transaction Analysis, by review of financials, to ensure AML procedures have been effectively carried out or set remediation points where relevant.
Identification of mutually beneficial or commercially viable opportunities to further bring to the client relationship.
Use of 3rd party software to check against Sanctions or Persons who are the subject of a warning issued by a competent authority.
Make capable and effective decisions and escalate problems within reporting lines.
Apply sound business judgment to identify and escalate any unusual or suspicious activities to senior management or the relevant MLRO as required.
Assist and guide business colleagues in application of AML / CFT / CDD/regulatory requirements.
Communicate with Relationship Managers, Intermediaries and any other relevant internal/external parties.
Produce and manage communication requests where necessary.
Undertake other administration tasks and provide cover as required where training has been received.
Assist in ad hoc operational project work as assigned, to support and promote future business development

Skills & Experience:
At least 4 years' experience in a similar role within financial services environment.
Experience in Compliance requirements, including but not limited to, CDD / EDD for high net worth individuals and more complex financial structures such as trusts, corporate and foundations across multiple jurisdictions worldwide including emerging markets.
Experienced in risk classification processes and in identifying and handling risk related information and documentation.
A minimum of 2 years relevant monitoring experience preferred.
A professional qualification such as MICA or similar would be an advantage, but suitable candidates may be qualified through relevant or similar industry experience.

Hours & Benefits:
Full Time hours.
Market rate salary.

Job Purpose:
A Customer Services Administrator is required to join the Servicing & Cash Team of a global Life Assurance provider. Joining on a permanent basis, the role holder is expected to deliver superior customer service to future and existing customers and brokers who contact the company call centre.

Key Responsibilities:
Review Customer Withdrawal and Surrender requests to ensure they are in line with current AML Regulations.
Contact financial advisers and customers to request outstanding information.
Process customer payment requests.

Skills & Experience:
Previous experience within a Financial Services environment.
Excellent written and verbal communication skills.
A customer-focused and professional telephone etiquette.

Hours & Benefits:
Full time business hours (35 hour working week); Competitive salary; Full company benefits package.

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