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Job Purpose:
Customer Service Officer required to join the Customer Contact Centre Department of an International Bank on an initial contract basis, likely to be made permanent.

Key Responsibilities:
Act as the first point inward contact for all telephony based customer queries.
Manage and deal with a wide range of service requests from customers worldwide.
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service.

Skills & Experience:
Previous customer service experience is essential.
Previous office experience ideally with in Financial Services is highly desirable, but not essential.
A minimum of 5 GCSE's grades A*-C including Maths and English is essential.

Hours & Benefits:
Structured working pattern, shift work - core business hours 6am to 12am, competitive rates of pay - based on experience, Central Douglas based.
Full training provided.

Job Purpose:
Temporary Investment Administrator required to join the Settlements team at an established Private Wealth Management Organisation on an initial 6 month basis.

Key Responsibilities:
Processing multicurrency dividends and other income payments, processing and reviewing consolidated tax reports.
Applying withholding tax accurately across all income payments.
Update procedures when system updates and changes in regulations and the industry occur.
Ensuring customer queries are dealt with in a professional and effective manner whilst liaising with clients on a regular basis.
Provide support to the Investment Administration Executive and other team members.

Skills & Experience:
A minimum of two years in an investment administration role is essential.
To have a thorough knowledge of investment administration activities, both technical and operational, with the ability to detect possible problems and provide solutions.
Previous experience in a dealing role would be advantageous but not necessary.

Hours & Benefits:
12 Month Fixed Term Contract. Full time hours. Market rate salary.

Job Purpose:
A leading Life Assurance and Wealth Management organisation is seeking to fill a number of different Administrative positions within the company. Joining on either a permanent or fixed term contract basis, role holders will act as first point of contact for clients, whether processing initial applications, servicing policies from other providers, or making payments.

Key Responsibilities:
Provide vital administrative support to one of the key business areas.
Respond to all queries promptly and professionally.
Ensure client requests are processed accurately and efficiently.
Present information in an easy to understand way.

Skills & Experience:
Minimum of 5 GCSEs at grade C or above (inc. Maths and English).
Previous experience in a customer service or administrative role.
An understanding of the Financial Services industry is preferred.
Knowledge/experience of AML, KYC, payments/bank transfers is highly desirable.
Confident user of MS Office (inc. Word, Excel, and Outlook)

Hours & Benefits:
Full time business hours based on a 35 hour working week; Salary entirely commensurate with relevant skills and experience; attractive company benefits package.

Job Purpose:
Experienced professional from a Life Company background required to join a leading International Life Assurance Organisation on a long term contract basis in the role of Customer Journey Manager. The role holder will be part of the organisations management team and will be responsible for creating consistently positive customer experiences from start to finish.

Key Responsibilities:
Discovery of successful solutions to satisfy the customer need through experimentation of prototype and regular voice of the customer feedback channels.
Facilitating product and process improvements that customers want in order for the customer experience to continually improve.
Ensure all people in the customer process are fully engaged in the customer journey, have suitably documented processes which capture the customer impacts and adherence to these procedures is monitored.
Monitor statistics and trends across the organisation both to identify and recommend potential opportunities for process improvement and to ensure that continuous process improvement delivers customer focussed outcomes.

Skills & Experience:
Strong knowledge of the life assurance industry and associated business processes.
Knowledge of and practical experience of continuous process improvement.
Detailed understanding of process improvement methodology.
Experience of managing teams.

Hours & Benefits:
Structured working pattern- core business hours, excellent rates of pay- marketing competitive, Douglas area, parking on site,.

Job Purpose:
Accounts Payable Assistant required to join an established technology company on an initial temporary basis. The role holder will be responsible for working under the direction of the Group Financial Controller, the Accounts Payable Assistant will have primary responsibility for assisting with any accounts payable processes for the Group. You will have responsibility for ensuring that all purchase invoices are paid within relevant credit terms, all invoices are supported by appropriate approvals, resolving queries and reconciling supplier accounts.

Key Responsibilities:
Timely collation of all purchase invoices and personal expense claims received via various methods e.g. email, online accounts, post etc.
Post purchase invoices and personal expense claims into accounting system.
Match purchase invoices to approved purchase orders.
Send purchase invoices out for payment approval from department heads.
Assisting in preparation of weekly supplier payment run for all approved invoices, ensuring invoices are paid within credit terms.

Skills & Experience:
A minimum 2 years' experience in a similar position.
Experience of accounting software packages (preferably QuickBooks and/or Sage), proven ability to learn new software packages.
Good knowledge of Microsoft Office products, in particular Excel.
Good organisational skills with ability to multi-task and have attention to detail.

Hours & Benefits:
Structured working pattern- core business hours, Douglas based, parking onsite.

Job Purpose:
Operations Analyst is required to join the Offshore Banking Expert Services Team of a global Banking corporation, in an initial contract capacity. Based in central Douglas, the role holder will provide specialised support for the Offshore Operations business for Isle of Man, Jersey, and Guernsey-based customers.

Key Responsibilities:
Provide active support to the management team, ensuring all service levels, policies, procedures, risk, and governance are adhered to.
Review of sensitive Deceased Client cases, prior to execution of payments to executors, along with the subsequent release of payments.
Deal with all telephone and email referrals in relation to client payments (inward, outward, and online).

Skills & Experience:
12 months previous experience within Banking, preferably in an Operations capacity.
A minimum of 5 GCSEs at Grade C or above, including English and Mathematics.
Flexible and professional under pressure, with strong interpersonal skills.

Hours & Benefits:
Full time core business hours; competitive salary, Douglas based.

Job Purpose:
A General Administrator is required on a part time basis to complete a 6 month temporary contract for an established Financial Planning Organisation.

Key Responsibilities:
Answering the telephone, meeting and greeting clients.
Client on-boarding - KYC (Know your Customer).
Preparation for Forward Planning Meetings.
Client due diligence - AML/CFT Reviews including PEPs.
Postal and stationery duties.
Ad hoc project work.

Hours & Benefits:
Required to work 3 days per week (excluding Wednesdays) Excellent rate of pay.

Job Purpose:
A play worker is required on a part time basis (20 hours per week) for a 12 month fixed term contract to join the Isle of Play team. The successful candidate must have a passion for play!

Key Responsibilities:
Bring a practical, creative edge to the group with high energy.
Celebrate the philosophy of play and happiness.
Ensure enjoyment working in all weather conditions outdoors.
Ensure the children's safety at all times.
Build an excellent relationship with the children, and other play workers.

Skills & Experience:
Hold a relevant childcare qualification.
Hold a driving licence.
Experience within forest school or childcare environment.

Hours & Benefits:
Part time hours from 4pm - 6pm term time, in addition to Forest School throughout the school day and school holidays. Please contact us via email, telephone or pop in for an application form.

Job Purpose:
Excellent contract opportunity for an experienced professional that holds a recognised accountancy qualification or compliance qualification to join an established public sector division.. The role holder will be responsible for supporting the Director of Finance in the management and delivery of the department's financial governance, with specific responsibility for reviewing the recent changes in the Isle of Man's Financial Regulations and take action to address any deficiencies to ensure compliance.

Key Responsibilities:
Assist in the development and implementation of a programme of review of financial practice and procedures in accordance with the Isle of Man Financial Regulations to ensure compliance.
Co-ordinating the changes required in Departmental and corporate finance processes and initiatives, liaising with external providers and other stakeholders as required.
Day to day responsibility for the progression of the Financial Regulation Compliance and projects.

Skills & Experience:
Minimum of 3 years' experience of working within a finance environment (public or private sector).
Track record of problem solving and innovation.
Experience of delivering services through effective working with a range of partners and stakeholders.
Experience of corporate governance.

Hours & Benefits:
Full time working pattern with flexi-time, part time hours will also be considered, excellent rate of pay- market competitive, Douglas based.

Job Purpose:
KYC Remediation Analyst required to join the Operations Team of a leading International Bank on an initial contract basis.

Key Responsibilities:
Client on boarding and account servicing processes such as account opening, closing, data amendments and other banking activities.
On boarding clients onto online banking platform, distribution of new client advices, completing various data analysis on complaints and queries from internal clients.
Ensure all account servicing documents are completed in an accurate and consistent manner and policies are adhered to.
Build and maintain professional relationships with colleagues and liaise in other areas of the business.

Skills & Experience:
Previous financial services experience is essential.
Knowledge and experience working with KYC and CCD requirements.
Excellent communication skills, both written and verbal.

Hours & Benefits:
Competitive rates of pay, full time working pattern, based in central Douglas.
Full time, business hours.

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