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Job Purpose:  
Customer Service Officer required to join the Customer Contact Centre Department of an International Bank on an initial contract basis, likely to be made permanent.

Key Responsibilities: 
Act as the first point inward contact for all telephony based  customer queries
Manage and deal with a wide range of service requests from customers worldwide 
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service

Skills & Experience:
Previous customer service experience is essential
Previous office experience ideally with in Financial Services is highly desirable, but not essential
A minimum of 5 GCSE's grades A*-C including Maths and English is essential

Hours & Benefits: 
Shift work - core business hours 6am to 8pm, competitive rates of pay -  based on experience, Central Douglas based
Full training provided

Job Purpose:
A Retail Consultant with an enthusiasm and interest in mobile technology, is required to join the team of a leading Telecommunications provider on a short term temporary basis for a period of 5 months. The role will require the provision of professional advice and support services to customers and previous experience in a retail sales role, is required

Key Responsibilities:
Demonstrate and sell products and services for mobile and residential technical products
Able to clearly provide information for customers to make informed decisions
Process all orders and work within targets set by the company
Fully competent in the use of computerised systems

Skills & Experience:
Previous experience in telecommunications in a customer facing role would be advantageous
Excellent communication skills
Self-motivated, ability to work individually or as part of a wider team

Hours & Benefits:
Full time hours, working pattern Monday - Sunday, Centrally Based

Job Purpose:
Senior Business Analyst required to join leading Investment organisation for a period of 6 months, to commence as soon as possible

Key Responsibilities:
Data Migration
Production of business requirement documentation
Delivering transformation within the wealth arena

Skills & Experience:
Previous experience working within a senior business analyst position
Strong understanding of change management competencies
Client / Vendor Management experience
Understanding of system development methodologies
Experience using InvestPro, Microsoft Dynamics or Laserfiche would be highly advantageous

Hours & Benefits:
Full time core business hours, competitive daily rate

Job Purpose:
Project Manager required to lead and manage multiple large scale projects for 12 month contract with leading wealth management provider.

Key Responsibilities:
Define Projects including scope, deliverables roles and responsibilities communicating to a variety of stake holders
Plan, structure and Track project activity, creating a variety of reports in order to monitor progress
Design, establish and lead the project team
Source, select, produce and manage third party suppliers and services in liaison with a variety of internal departments

Skills & Experience:
Previous, demonstrable experience managing large scale projects
Experience within Life Assurance is preferred
Experience working within software development, using both Agile and Waterfall lifecycles

Hours & Benefits:
Competitive daily rate, full time - core business hours, central Douglas

Job Purpose:
Experienced Software tester required for a 12 month contract within an International Life Assurance organisation. You must hold a relevant professional qualification or have extensive testing experience to be considered for this vacancy.

Key Responsibilities:
Planning, design, management, execution and reporting of tests
Engineering, using and maintaining test ware (test cases, test scripts, test reports, test plans, etc.)
Design test cases and create test scripts and supporting data
Interpret, execute and record test cases in accordance with project test plans
Analyse and report test activities and results

Skills & Experience:
Experience of working within software development using Agile and Waterfall (V Model)
Experience of creating and managing software test plans, scripts and routines along with using test tools such as Selenium
Understanding of web application security and hacking techniques
Proficient in the use of the Jira Suite of Software
Basic SQL Skills

Hours & Benefits:
Full time core business hours, competitive hourly rate, 12 month fixed term contract

Job Purpose:
A qualified Legal Assistant required to join our clients' legal team on a fixed-term contract basis.

Key Responsibilities:
Provide legal input and support to a broad range of corporate and commercial matters.

Skills & Experience:
The ideal candidate will have sound drafting skills
Educated to degree standard
A strong interest in the online gaming sector would be advantageous
A good understanding of regulatory and legislative requirements is essential.
Capable of working independently and to tight deadlines, with the flexibility to adapt to ad-hoc tasks.
A candidate who can demonstrate they have proven extra-curricular experience to add to their CV and portfolio of skills would be advantageous.

Hours & Benefits:
Full time business hours, market rate salary plus paid holidays

Job Purpose:
Administrator required to support tax reporting of an international life assurance company. The successful applicant will communicate with clients and advisers to ensure customer accounts are up to date.

Key Responsibilities:
Collate and coordinate customer responses ensuring that tax information is successfully updated on systems
Ensure that all work is undertaken in a timely way in compliance with service standards and customer expectations
Investigate and resolve errors within the team
Manage communication process and ensure accurate record keeping is maintained on communication

Skills & Experience:
5 GCSEs grade C or above
Investment knowledge would be advantageous
A financial services background is essential
Highly accurate with strong attention to detail
Good communication skills; comfortable verbally and in writing
Able to work at a fast pace and within challenging timelines

Hours & Benefits:
3 month contract, core business hours - salary in line with experience

Job Purpose:
To provide administrative support across the Business Control Unit and the Transaction Management Unit within this international bank

Key Responsibilities:
The support provided includes various administrative tasks and updating of customer information
Respond to client requirements, queries and complaints and log order entries into relevant company system
Completing internal training programmes, attending learning sessions and pro-actively gain an understanding of the end to end processes across all operations processing functions

Skills and Experience:
5 GCSEs with minimum grade C in both Maths and English Language
Office Administration or previous banking experience would be beneficial
Experience of following client instructions in an accurate and professional manner
Excellent team working abilities

Hours & Benefits:
12 Month Contract, Full Time hours, 8am - 4pm Monday to Friday

Job Purpose:
Account Executive required to join leading international bank assisting a team of relationship directors, by providing excellent service across a diverse portfolio of clients.

Key Responsibilities:
Providing excellent customer service to a range of clients and internal stakeholders
Identifying and managing risks, including managing problem loans, data quality and portfolio reporting, and escalating concerns promptly
Building relationships and trust to identify, understand and support clients with the right business solutions to meet their financial needs

Skills & Experience:
Previous experience working within a customer orientated role within Banking or wider financial services
Interpersonal, negotiation and networking skills
Ability to analyses complex financial information and recommend appropriate solutions to

Hours & Benefits:
Full time core business hours, competitive salary

Job Purpose:
Treasury Manager required to join leading life assurance organisation on a contract basis for a period of 12 month to support the overall finance function

Key Responsibilities:
Working with the group financial controller to manage the treasury position
Updating existing policies and drafting new policies in line with business demands
Ensuring suitable liquidity positions
Currency position monitoring and dealing

Skills & Experience:
Qualified accountant
Previous experience in a similar position
Ability to work as part of a team with staff management responsibilities

Hours & Benefits:
Full time hours, central Douglas location, competitive salary

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