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Job Purpose:  
Customer Service Officer required to join the Customer Contact Centre Department of an International Bank on an initial contract basis, likely to be made permanent.

Key Responsibilities: 
Act as the first point inward contact for all telephony based  customer queries
Manage and deal with a wide range of service requests from customers worldwide 
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service

Skills & Experience:
Previous customer service experience is essential
Previous office experience ideally with in Financial Services is highly desirable, but not essential
A minimum of 5 GCSE's grades A*-C including Maths and English is essential

Hours & Benefits: 
Shift work - core business hours 6am to 8pm, competitive rates of pay -  based on experience, Central Douglas based
Full training provided

Job Purpose:
Acquisition Executive required to join an Egaming organisation, you will be responsible for assisting in the planning, development and execution of digital marketing campaigns

Key Responsibilities:
Assist in consolidating data from multiple platforms, partners and stakeholders, for the purpose of evaluating campaigns results
Prepare detailed briefs and explaining campaign requirements, so internal teams understand and are inspired to develop material/assets that meet objectives
Liaising with Promotion Operations team to set up campaigns, and stress-testing the campaigns before going live
Monitoring daily results of campaigns by providing a summary of key metric
Coordinating with all partners to ensure timelines of all deliverables
Organize and conduct test campaigns to ensure tracking link and communication materials are set and presented correctly

Skills & Experience:
Previous digital Marketing experience is key
Attention-to-detail is absolute essential, experience in project management is hugely advantageous
Ability in managing project with a 'can-do' attitude is critical for success in this role
Experienced in using MS Office software with the ability to use Adobe Photoshop

Hours & Benefits:
Permanent full time hours
Salary rewarded on experience

Job Purpose:
Bookkeeper required for a manufacturing organisation to support the Accounts Function in delivering the Company's core financial data

Key Responsibilities:
Reconciliation of balance sheets
Fixed asset register review and management
Ensures the trial balance is up to date by posting journals to system
Prepares the monthly bank reconciliation for review by Finance Manager
Assists in preparation of the year-end audit file

Skills & Experience:
Proven experience in a similar Accounts based position, numerate with an understanding of accounts and book-keeping
Educated to degree level in an accountancy or business related subject would be beneficial

Hours & Benefits:
Contract or full time Permanent Hours available
Salary dependent on experience
Onsite Car Parking


Job Purpose:
Data Processing Administrator required on a permanent basis to join an international life assurance company. The successful candidate will support all activities surrounding the identifying and contacting of all High Value and new clients for the purpose of obtaining and recording the correct country of tax residence information.

Key Responsibilities:-
Support the completion of client file reviews
Identify key indicators based on the findings within the file reviews, within a team
Log, control and monitor client responses through excel and the business/work flow system
Respond to client queries
Provide colleagues with support and assistance when required
Produce contractual and internal reports

Skills & Experience:
5 GCSEs including English & Mathematics at C or above
Experience within a customer contact role
Good organisational and time management skills, with an emphasis on quality and the ability to work to deadlines
Ability to work on own and as part of a team

Hours & Benefits:
Full time, core business hours - salary in line with experience.

Job Purpose:
A Trust & Corporate Service Provider based in central Douglas are seeking an Office Administrator to join their team on a permanent basis. The role holder will assist and support the key departments of the business in their administration functions

Key Responsibilities:
Answering telephone, opening daily post
Meet and greet visitors
Send client invoices, ensure client funds availability, arrange settlement of invoices
Annual return generation/Annual declaration submissions

Skills & Experience:
Previous experience within an office environment is essential
Organisational skills and attention to detail
IT savvy, proficient in the use of Microsoft Office
Previous use of Viewpoint would be an advantage
“Can-do” attitude

Hours & Benefits:
Full time business hours (35 hours p/w); Salary commensurate with relevant skills and experience; Full company benefits package

Job Purpose:
Senior Business Analyst required to join leading Investment organisation for a period of 6 months, to commence as soon as possible

Key Responsibilities:
Data Migration
Production of business requirement documentation
Delivering transformation within the wealth arena

Skills & Experience:
Previous experience working within a senior business analyst position
Strong understanding of change management competencies
Client / Vendor Management experience
Understanding of system development methodologies
Experience using InvestPro, Microsoft Dynamics or Laserfiche would be highly advantageous

Hours & Benefits:
Full time core business hours, competitive daily rate

Job Purpose:
Data Quality Specialist required to join an international Life organisation, you will be responsible for supporting the business with the management and rectification / improvement of data held within the core administration systems

Key Responsibilities:
Support the business with all aspects of data rectification
Remediate data issues in a structured and timely manner
Ensure that data quality standards are being adhered to in accordance with company benchmark
Implement, monitor and present feedback to business areas in accordance with the data quality standards policy and benchmarked levels
Review and monitor outstanding audit actions relating to data integrity and quality across the business
Continually assessing the quality of data input into administration systems within the business

Skills & Experience:
Previous experience in working within Financial services with an understanding of KYC principles
Good Analytical Skills and an attention to technical detail
An advanced working knowledge of Excel
A good knowledge of Administration systems

Hours & Benefits:
Full Time working hours
Competitive Salary and benefits package

Job Purpose:
A permanent role has arisen within the Projects Department of a large Life Assurance organisation based in Douglas. Reporting to the Data Quality Team Manager, this role will be responsible for supporting the business with the management and remediation of data held within the core administration systems

Key Responsibilities:
Support the business with all aspects of data rectification
Remediate data issues in a structured and timely manner
Support the Data Quality Team with the review and monitoring of outstanding audit actions relating to data quality and integrity

Skills & Experience:
Previous experience of working in the Life Assurance industry within a similar role
A good working knowledge of MS Excel
A good understanding of KYC principles
Good organisational skills

Hours & Benefits:
Full time business hours (35 hours p/w); Salary commensurate with relevant skills and experience; Attractive company benefits package

Job Purpose:
Project Manager required to lead and manage multiple large scale projects for 12 month contract with leading wealth management provider.

Key Responsibilities:
Define Projects including scope, deliverables roles and responsibilities communicating to a variety of stake holders
Plan, structure and Track project activity, creating a variety of reports in order to monitor progress
Design, establish and lead the project team
Source, select, produce and manage third party suppliers and services in liaison with a variety of internal departments

Skills & Experience:
Previous, demonstrable experience managing large scale projects
Experience within Life Assurance is preferred
Experience working within software development, using both Agile and Waterfall lifecycles

Hours & Benefits:
Competitive daily rate, full time - core business hours, central Douglas

Job Purpose:
An international Wealth Management organisation based in central Douglas are seeking a Customer Support Administrator on a permanent basis. The successful applicant will deliver excellent customer service to clients and IFAs by processing all telephone calls and email requests within specified servicing times

Key Responsibilities:
Deal with internal and external customers professionally, concisely and accurately via telephone, fax and e-mail
Identify problem areas and offer various solutions wherever possible
Fully support and participate in any campaigns including the generation of new business leads

Skills & Experience:
Previous experience within Financial Services is essential, ideally within Life Assurance
Experience within a customer-facing administration role
Good telephone manner and excellent communication skills

Hours & Benefits:
Full time business hours (37.5 hours p/w); Salary commensurate with relevant skills and experience; Full company benefits package

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