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Job Purpose:
We currently have a vacancy for a temporary Business Process Analyst for our clients Customer Services Department. You will be responsible for driving process improvement activity across the organisation, deliver and report meaningful performance metrics and participate in Governance Forums to deliver the right outcomes for the Customer, Employees and the Business

Key Responsibilities:
Map processes to Customer Journeys and understand the moments of truth and pain points within the process, along with overall process performance (process time, cycle time, customer feedback, unit cost, volume etc.)
Support the delivery of process improvement activities and projects (including but not limited to diagnostics, process mapping, model office use for roll out)
Embed and support new ways of working and report on benefits realisation across the portfolio of ongoing improvement activities
Use data collection mechanisms to carry out data collection and conduct data and trend analysis
Present business cases and process performance to decision makers. This includes delivering high quality investigation reports

Skills & Experience:
Understanding of Lean & Six Sigma skills and methodology or equivalent
Ability to collect, interpret and analyse data
Design and facilitation of Improvement Workshops
Benefits definition and realisation
Previous experience of Customer Services and Experience (Advantageous)
Process automation and insurance industry knowledge (Advantageous)

Hours & Benefits:
Douglas based employer, competitive salary, full time office hours, 3/4 months initial contract

Job Purpose:
Experienced Business Development Manager required on a permanent basis. The role holder will liaise with UK based contractors, recruitment consultants and directors selling a range of payroll services.

Key Responsibilities:
Self-generate new opportunities, whilst building on existing relationships to supply continuing referrals
Maintain a thorough understanding of products, and sell benefits confidently
Achieving set targets by self-generating leads and sales
Cold canvassing business in an undeveloped territories and sectors
Attending face-to-face meetings with potential clients and recruitment agencies
Providing information of our service offering in a legal and compliant manner
Support service teams to ensure any matters are resolved quickly and efficiently
Stay current with our services and UK legislation to ensure we are tailoring to client need

Skills & Experience:
Demonstrated track record of dealing with our typical client base and whilst doing so continuously exceeding targets
Proven experience and success within direct sales and business development
Experience of selling within the payroll, agency and contractor industry
Self-starter with current UK Agency relationship and service management experience
Umbrella product and UK tax knowledge is preferable
The ideal candidate will have a clear hunger for success, uphold excellent communication skills and good telephone etiquette, be very self-motivated and customer focused.

Hours & Benefits:
Salary dependent on experience, uncapped monthly trail commissions. Relocation package will be considered for strong UK based candidates who wish to move to the IOM.

Job Purpose:
We currently have a vacancy for a temporary Corporate AML Specialist to perform periodic reviews of high risk files, including PEP relationships and when a ''trigger'' event occurs.

Key Responsibilities:
Review and co-ordinate high risk on-boarding applications
Ensure Politically Exposed Persons (PEPs) are appropriately on-boarded and/or reviewed
Liaise with Relationship Directors, intermediaries and direct customers to gather required information and/or documentation to ensure that all risk factors have been considered
Make a sound judgement about the risk and status of each review making recommendations to relevant internal stakeholders and taking decisions in respect of the maintenance or establishment of a client relationship
Undertake Quality Assurance and New Account Sanctioning (NAS) on high risk files and/or new account applications, providing quality structured feedback to colleagues
Act as a Subject Matter Expert (SME) on all high risk processes, providing support and guidance to colleagues and internal stakeholders where required
Proactively collaborate with internal stakeholders to ensure excellent service and fair customer outcomes at all times

Skills & Experience:
Experience of working in AML and the practical application of AML legislation
An analytical mind-set with the ability to make sound decisions and recommendations
Excellent report writing skills
Knowledge and experience of complex corporate structures
Ability to build strong relationships and collaborate with colleagues and internal stakeholders
Ideally hold a relevant professional qualification (e.g. Advanced ICA or equivalent)

Hours & Benefits:
Douglas based employer, competitive salary, full time office hours, 6 months initial contract

Job Purpose:
Experienced IT Security Specialist required to join a global commercial group on a permanent basis. The role holder will establish system controls by developing framework for controls, and levels of access; recommending improvements, amongst other tasks.

Key Responsibilities:
Explore, analyse, and implement the company?£?s security systems including penetration testing
Audit the systems and information management processes to identify breaches
Develop and implement corrective actions for security breaches
Develop, implement, and maintain internal procedures to ensure data security
A risk based approach to security
Maintain and update records
Evaluate and improve the existing security systems within the organisation
Participate in disaster recovery plan development and ensuring these do not pose any threats to the security
Ensures authorised access by investigating improper access; revoking access; reporting violations; monitoring information requests by new programming; recommending improvements
Establish computer and terminal physical security by developing standards, policies, and procedures; coordinating with facilities security; recommending improvements

Skills & Experience:
Good working understanding of the ELK stack
Understanding of Linux
Good working understanding of Tenable or similar products
Understanding of IT Security concepts and the role of IT Security in delivering corporate plans
Proven experience within a similar position
Professional relevant qualification held

Hours & Benefits:
Full time, core business hours. Comprehensive benefits package.

Job Purpose:
Client Manager required to join an eGaming platform on a permanent basis, the successful applicant will have extensive CSP experience & previous team management.

Key Responsibilities:
Working with the corporate governance team, focus on driving good corporate management and governance practices for clients, engaging with stakeholders to build a strong, shared culture of responsibility
Develop strong relationships with client stakeholders, identifying opportunities and reacting to challenges with intelligence and insight
Design and implement best-in-class governance frameworks for major international companies serving and protecting millions of players

Skills & Experience:
Extensive people management experience within a corporate services environment
A good understanding of general compliance and bookkeeping methods and standards
Impeccable written and verbal communication skills, including the ability to build a rapport with senior client representatives
Proven experience within a similar role, with team management aspects

Hours & Benefits:
Full time, core business hours. Salary in line with skills & Experience.

  • Experience Dependent
Job Purpose:
Application Support Engineer required to join an expanding global Software Development business on the Isle of Man. They are an innovative and progressive business so if you are passionate, hungry and dedicated and want to be part of the fast growing journey of a market leader this could be for you! As an Application Support Engineer you will manage the support desk and handle any customer queries and ensure customers get a first-class service. You will be first line of support and should have technical skills to triage, investigate and resolve issues or refer for further support.

Key Responsibilities:
Provide technical support to our valued customers via email, phone and live chat
Helping build an internal and externally facing knowledge base to assist both our team and customers
Managing our Jira service desk by evaluating calls, categorising issues and prioritising them accordingly
Ensure SLAs are met and provide reporting
Assist internal/external customers with UAT testing
Pro-actively work with the development and project management teams to explore and introduce new ways of working, including bringing other application support engineers on board

Skills & Experience:
Windows server maintenance and support to include IIS, windows services, scheduled tasks.
Atlassian Service Desk / Jira (or similar) experience required.
SQL Server T-SQL / database / reporting services maintenance
AWS EC2 hosting knowledge is favourable but not essential
General networking skills required to support connectivity and hosting
Excellent communication and organisation skills
Able to communicate openly, honestly, and with confidence
High level of attention to detail and able to analyse and resolve technical issues.
Able to prioritise and manage tasks to ensure action and effort is focused where most effective
Able to facilitate calls and meetings, setting a clear agenda, guiding and controlling the discussion, ensuring clear outcomes and next steps

Hours & Benefits:
Competitive salary and comprehensive benefits.

Job Purpose:
A rapidly expanding provider of both on-premises and cloud IT solutions are recruiting an experienced Infrastructure Support Engineer in a permanent capacity. Based in central Douglas, this role requires someone who is methodical, solutions-focused, and remains calm under pressure.

Key Responsibilities:
Maintain the operational status of the IT infrastructure whilst establishing and implementing continuous improvements
Act as 3rd and 4th line support offering a point of reference and provide technical expertise to the IT Service Desk
Assist in the planning and design of systems upgrades and improvement plans (internally and externally supported) by implementing, testing, evaluating, and installing enhancements for hardware and software
Maintain the data backup and recovery plans and provide IT business continuity and disaster recovery services

Skills & Experience:
Previous experience in a Systems Infrastructure role is essential
Proven track record in the diagnosis and troubleshooting of complex technical problems
Experience in managing/maintaining complex and Business Critical infrastructure systems
Enterprise level storage systems, network switching and routing, and security gateways/appliances
Windows client & server environments, MS Back office Systems (SQL, Exchange, SCM, AD) & VMware

Hours & Benefits:
Full time business hours; Salary commensurate with relevant skills and experience

Job Purpose:
An experienced IT Specialist is sought by an international banking corporation, based in central Douglas. Joining the Application Development and Maintenance Team on a permanent basis, you?£?ll provide functional Subject Matter Expert support and act as a bridge between stakeholders.

Key Responsibilities:
Provide high level consulting expertise in specific systems and technologies to give direction and leadership on projects
Pro-actively seek out, analyse, model, specify, integrate and implement processes that satisfactorily tie-in technical constraints and cost considerations with business objectives and result in safe, workable and maintainable systems
Provide QA (quality Assurance) for FSS (Functional System Specifications), SIT (System Integration Testing) testing and Pre-Production sign-off for all Projects and Changes
Manage third party vendors

Skills & Experience:
Proven experience in working in a variety of business areas within IT, in Financial Services, is essential
Experience managing all types of business analysis assignments
Formal IT qualifications, ideally degree-level
Developer Certification
ITIL Foundation

Hours & Benefits:
Full time business hours (35 hours p/w); Competitive salary and attractive company benefits package

Job Purpose:
We currently have a temporary Business Analyst vacancy available for a period of 6 months. You will drive the documentation of detailed business requirements and participate in the design, development, analysis and testing of business process and/or system changes.

Key Responsibilities:
Obtain documentation and engage with colleagues in the business to understand the business unit, its processes and its applications.
Use techniques such as brainstorming, document analysis, focus groups, requirements workshops and prototyping to elicit complete and accurate business requirements.
Document the detail and concerns obtained from stakeholders during the requirements gathering process and ensure a shared understanding and agreement to the solution requirements and priorities of requirements.
Validate documented requirements to ensure they match stakeholders understanding and obtain formal approval of the solution scope and the requirements to be implemented.
Review current state processes and identify problem areas, control weaknesses and gaps
Be proactive and identify areas of improvement or opportunities in existing business processes and applications.
Use engagement techniques to unpack and document business rules that govern processes.
Evaluate proposed requirements and solutions against business objectives in the area and highlight concerns to the business owner of the planned change.
Trace requirements through the lifecycle of development and implementation and support ongoing efforts to check that the requirements are in line with business objectives.
Participate in the change management activities once the defined solutions are at implementation stage

Skills & Experience:
Knowledge and understanding of costing, budgeting and finance concepts and the understanding and application of related processes and procedures
Fundamental rethinking and redesign of business processes, to obtain sustained improvements in quality, cost and service, lead time, flexibility and innovation
Review existing processes with the view to find better ways to execute tasks on a continuous basis
Previous experience within a similar position

Hours & Benefits:
Central Douglas based employer, competitive salary, full time office hours, 6 months contract

Job Purpose:
Developer required to join an expanding and innovative egaming business, to work within a small cross-functional team and drive key business projects.

Key Responsibilities:
Develop, support, and maintain web applications and services to meet a variety of business needs
Develop API's and integrate services with third-party systems
Ensure technical solutions are properly architected and specified, reviewing code for quality assurance purposes
Liaise with B2B partners where appropriate
Engage with UX to assess and improve customer experience through user research and design iteration
Maintain professional and technical knowledge of software development best practices
Identify opportunities and be able to adapt to change and new information
Communicate regularly with third-party hosting providers.

Skills & Experience:
Significant professional development experience
Experience working with the following technologies and tools:
.NET Framework (or .NET Core)
HTML, CSS, JavaScript
Windows Server/IIS
Umbraco CMS
Strong understanding of Design Patterns, when to apply and when not to
Experience of Test-Driven Development
Experience managing cloud-hosted infrastructure
Experience in developing Learning Management Systems
Experience implementing xAPI and/or CMI 5
Strong communication and interpersonal skills
Excellent problem-solving and organisational skills

Hours & Benefits:
Competitive salary in line with experience

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