1st & 2nd Line Service Desk Analyst, Permanent Job, Isle of Man

Job Purpose:
Experienced Service Desk Analyst is sought by an established eGaming provider based in central Douglas. Core aspects of the role include responsibility for answering customer enquiries by phone, email and through a dedicated incident handling solution. Progress of incidents and retaining ownership is a must until a mutual resolution is reached

Key Responsibilities:
Serve as the first point of contact for customers seeking technical assistance
Provide 1st and 2nd line technical support for hardware and software issues
Ensure all calls are logged into the Incident Handling solution and progress notes are added to all calls
Ensure that all customers receive a 1st response with 15 minutes

Skills & Experience:
Microsoft Technologies (O365, Teams, Active Directory, Exchange, Windows 10 etc..)
Apple OS X workstation and Server
Desktop Virtualisation (VDI - Horizon VIEW & Cloud)
Cisco Skills (VOIP, Networking, General Telecoms)

Hours & Benefits:
Full time business hours; Salary to be discussed

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