Application Support Engineer, Permanent Job, Isle of Man

Job Purpose:
Application Support Engineer required to join an expanding global Software Development business on the Isle of Man. They are an innovative and progressive business so if you are passionate, hungry and dedicated and want to be part of the fast growing journey of a market leader this could be for you! As an Application Support Engineer you will manage the support desk and handle any customer queries and ensure customers get a first-class service. You will be first line of support and should have technical skills to triage, investigate and resolve issues or refer for further support.

Key Responsibilities:
Provide technical support to our valued customers via email, phone and live chat
Helping build an internal and externally facing knowledge base to assist both our team and customers
Managing our Jira service desk by evaluating calls, categorising issues and prioritising them accordingly
Ensure SLAs are met and provide reporting
Assist internal/external customers with UAT testing
Pro-actively work with the development and project management teams to explore and introduce new ways of working, including bringing other application support engineers on board

Skills & Experience:
Windows server maintenance and support to include IIS, windows services, scheduled tasks.
Atlassian Service Desk / Jira (or similar) experience required.
SQL Server T-SQL / database / reporting services maintenance
AWS EC2 hosting knowledge is favourable but not essential
General networking skills required to support connectivity and hosting
Excellent communication and organisation skills
Able to communicate openly, honestly, and with confidence
High level of attention to detail and able to analyse and resolve technical issues.
Able to prioritise and manage tasks to ensure action and effort is focused where most effective
Able to facilitate calls and meetings, setting a clear agenda, guiding and controlling the discussion, ensuring clear outcomes and next steps

Hours & Benefits:
Competitive salary and comprehensive benefits.
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