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Case Manager, Contract, Isle of Man

There is an unmissable opportunity to join an international bank on a temporary basis; four Case Managers are required to manage its new and existing customers. You will provide excellent customer service whilst also demonstrating a good knowledge of the bank and its services.

The Role…

Working within the Contact Centre, you will be responsible for:

  • Producing high quality KYC reviews to provide approval for account opening
  • Case management of international customers
  • Instilling customer confidence, liaising with colleagues to ensure the customer journey is efficient and seamless
  • Building relationships and strong knowledge of KYC requirements, products and services
  • Owning and resolving issues by case managing end to end

About You…

This complex role requires a high degree of accuracy. To excel, you will need:

  • Previous experience in a customer-facing role, delivering excellent customer service, gained within financial services
  • An understanding of the regulatory frameworks and compliance requirements associated with financial services, i.e. KYC, Enhanced Due Diligence
  • The ability to work in a high-volume, fast paced environment#

The Reward…

  • 12 month temporary contract
  • Excellent hourly rate, in line with skills and experience
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