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Customer Service Advisor, Contract, Isle Of Man

Job Purpose:
Customer Service Officer required to join the Customer Contact Centre Department of an International Bank, on an initial contract basis.

Key Responsibilities:
Act as the first point of inward contact for all telephony based customer queries
Manage and deal with a wide range of service requests from customers worldwide
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service

Skills & Experience:
Previous customer service experience is essential
Previous office experience ideally within Financial Services is highly desirable
A minimum of 5 GCSE's grades A*-C including Maths and English is essential

Hours & Benefits:
Please note that this role operates on a shift rotation between the core business hours 6am to 8pm Monday - Sunday. Competitive hourly rate - based on experience, central Douglas based.

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PP8114
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