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Senior Payments Administrator, Contract, Isle of Man

Job Purpose:
Senior Payments Administrator required for a 12 month temporary contract to process payments, handle technical queries and complaints and support junior team members in the execution of their duties in order to provide consistently high levels of customer service

Key Responsibilities:
Provide specialist technical support to the payments team by validating, authorising, processing and releasing outward payments
Book and process foreign exchange transactions
Perform reconciliations on all Nostro accounts using the automated reconciliations system, ensure that all reconciliation breaks are managed/cleared
Participate in and support the resolution of queries relating to Payment investigations
Identify and escalate any suspicious activity
Manage inward and outward payment queues
Identify areas for improvements and make recommendations
Support the Operations Change team in formalising change impact assessments
Support the delivery of change projects by participating in System Integration Testing and Use Acceptance Testing
Deliver exceptional levels of service to internal and external customers

Skills & Experience:
Prior payments experience is essential
Knowledge of SWIFT
Experienced in bank account reconciliations
5 GCSEs with minimum grade C in both mathematics and English language
Sound knowledge of the Bank's laid down policies and procedures as it relates to the processing of customer transactions
The ability to respond to client requirements, queries and complaints and log order entries into relevant company system

Hours & Benefits:
Douglas based employer, core business hours, 12 month FTC
Salary in line with skills/experience

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