Senior Engineer - IT Technical Support, Permanent Job, Isle of Man

An international bank needs a Senior Engineer to join its IT Technical Support team. Delivering support to a rapidly growing customer base, you’ll be providing solutions and working with a wide range of technologies.

The Role…

Providing optimal IT support to the bank’s departments, you will:

  • Apply advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system level issues
  • Troubleshoot, diagnose and resolve technical customer issues and equipment by remote or onsite support
  • Liaise with other technical support personnel, engineering and product management to escalate and resolve issues, providing documentation and direct feedback to Field Technical Specialists
  • Create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents/service requests
  • Mentor and train other technical support staff on technical and procedural matters
  • Log, track and escalate incidents and requests on behalf of the end user with vendors and/or other departments
  • Monitor and log all client communications, processing requests and documenting changes
  • Evaluate system potential by testing compatibility of new programs with existing programs

About You…

To excel within this role, our client requires you to have:

  • Previous experience in infrastructure, using Private and Public Azure Cloud to provide advanced support within large organisations
  • Solid knowledge of Network, laaS, Hyper-V, Active Directory, DHCP, DNS, and VDI/Citrix
  • Qualification in IT or Computer Sciences, or other relevant certifications
  • Broad and deep knowledge base in fundamental IT technical skills sets, always staying up to date on emerging trends

The Reward…

This is a fantastic opportunity for a competent professional to join a well-established organisation. In return for your expertise, you will receive:

  • Excellent salary and comprehensive benefits package
  • Plenty of opportunities for professional development
  • Central Douglas location
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