Business Process Analyst, Contract, Isle of Man

Job Purpose:
We currently have a vacancy for a temporary Business Process Analyst for our clients Customer Services Department. You will be responsible for driving process improvement activity across the organisation, deliver and report meaningful performance metrics and participate in Governance Forums to deliver the right outcomes for the Customer, Employees and the Business

Key Responsibilities:
Map processes to Customer Journeys and understand the moments of truth and pain points within the process, along with overall process performance (process time, cycle time, customer feedback, unit cost, volume etc.)
Support the delivery of process improvement activities and projects (including but not limited to diagnostics, process mapping, model office use for roll out)
Embed and support new ways of working and report on benefits realisation across the portfolio of ongoing improvement activities
Use data collection mechanisms to carry out data collection and conduct data and trend analysis
Present business cases and process performance to decision makers. This includes delivering high quality investigation reports

Skills & Experience:
Understanding of Lean & Six Sigma skills and methodology or equivalent
Ability to collect, interpret and analyse data
Design and facilitation of Improvement Workshops
Benefits definition and realisation
Previous experience of Customer Services and Experience (Advantageous)
Process automation and insurance industry knowledge (Advantageous)

Hours & Benefits:
Douglas based employer, competitive salary, full time office hours, 3/4 months initial contract
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