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Business Quality Specialist, Permanent Job, Isle Of Man

Job Purpose:
A Business Quality Specialist is required to join the customer service team of an International Life Assurance provider in a permanent capacity to undertake a broad range of activities to support and enhance quality in the department

Key Responsibilities:
Monitor and test controls within Customer Services
Test procedures to ensure they remain up to date, fit for purpose and meet regulatory requirements
Conduct root cause analysis to identify any trends associated with complaints, losses and control failures
Work with all teams to minimise audit recommendations and ensure any agreed actions are completed in line with target dates
Undertake continuous quality control reviews across the department and provide timely feedback to the Team Managers

Skills & Experience:
A minimum of 5 years' experience within the Finance Sector
A strong understanding of the Insurance ( Anti-Money Laundering ) Regulations 2008 and knowledge of Customer Due Diligence requirements in line with the Isle of Man Financial Services Authority AML/ CFT Requirements and Guidance
A broad understanding of operational risk management
Strong analytical skills

Hours & Benefits:
Full time core business hours, onsite car parking , competitive salary


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