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Case Manager , Permanent Job, Isle of Man

There is an unmissable opportunity to join an international bank on a temporary basis; Case Managers are required to manage its new and existing customers. You will provide excellent customer service whilst also demonstrating a good knowledge of the bank and its services.

The Role:
Working within the Contact Centre, you will be responsible for:
Producing high quality KYC reviews to provide approval for account opening
Case management of international customers
Instilling customer confidence, liaising with colleagues to ensure the customer journey is efficient and seamless
Building relationships and strong knowledge of KYC requirements, products and services
Owning and resolving issues by case managing end to end

About You:
This complex role requires a high degree of accuracy. To excel, you will need:
Previous experience in a customer-facing role, delivering excellent customer service, gained within financial services
An understanding of the regulatory frameworks and compliance requirements associated with financial services, i.e. KYC, Enhanced Due Diligence
The ability to work in a high-volume, fast paced environment

The Reward:
?£? Temporary contract
?£? Excellent Hourly rate, in line with skills and experience
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