Claims & Settlements Administrator, Permanent Job, Isle of Man

Job Purpose:
Senior Settlements Administrator required to handle complex queries. You will be responsible for supporting the Team Lead / Management Team by delivering training and coaching to team members and maintain a high level of technical knowledge to facilitate rotation into other teams as and when required to ensure service levels are maintained.

Key Responsibilities:
Receive / chase and input all deal confirmations and contract notes
Input and assist with the checking of all Investment related transactions
Correctly allocate all settlement proceeds and deposit maturities, ensuring that coverall renunciations are in place where possible
Administer cash and stock settlements, including the failed trades report
Accurately set-up, monitor and maintain both new external cash deposits and maturities/roll-overs in line with dealer instructions and within agreed time scales
To update and maintain counterparty payment details in line with agreed procedure to facilitate accurate settlement
To administer returned payments and unallocated funds instructing return to source payments where appropriate in line with procedure
Maintain accurate records of late receipt contract notes and settlements to ensure that settlement fines are minimised and issues escalated appropriately
To review the unsettled trades report and chase for outstanding settlement in line with procedure and agreed timescales
To take responsibility for the resolution of client queries including callbox within agreed timescales
To ensure that outstanding reconciliation items are investigated and cleared within agreed timescales
To correctly input all dividends received (and all associated investment transactions)

Skills & Experience:
Experience within a Life Assurance environment would be an advantage
Excellent written and verbal communication skills
Excellent Customer Service skills
Previous experience in training and coaching
Intermediate knowledge and experience of MS Office

Hours & Benefits:
Douglas based employer, competitive salary, full time office hours and a comprehensive benefits package
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