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Customer Service Administrator- Phone Bank, Contract, Isle Of Man

Job Purpose:
Customer Service Officer required to join the Customer Contact Centre Department of an International Bank on an initial contract basis, likely to be made permanent.

Key Responsibilities:
Act as the first point inward contact for all telephony based customer queries
Manage and deal with a wide range of service requests from customers worldwide
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service

Skills & Experience:
Previous customer service experience is essential
Previous office experience ideally with in Financial Services is highly desirable, but not essential
A minimum of 5 GCSE's grades A*-C including Maths and English is essential

Hours & Benefits:
Structured working pattern, shift work - core business hours 6am to 12am, competitive rates of pay - based on experience, Central Douglas based
Full training provided

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PP7527
Competitive
James Martin
Senior Recruitment Consultant
01624 665115
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