Customer Service & Operations Analyst, Permanent Job, Isle of Man
We are currently seeking a Customer Service and Operations Analyst within an International Bank where you will be responsible for investigating both outward and inward payments ensuring the best outcome for the bank and the customer.
Responding to and investigating queries and payments, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.
Reconcile internal accounts and work with relationship teams to update the customer on the status of their payments.
Keeping accurate records of day to day operations, logging incidents and identifying trends
Reviewing manual or ineffective processes which could be automated or enhanced
Maintaining a focus on improving our customer service and experiences
Experience of analysing and using performance data
The ability to convey information in a simple and understandable way
An understanding of contact centre operations and performance metrics
Microsoft Office skills, including PowerPoint, Excel and Word
Salary in line with experience
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