Customer Service Team Manager, Permanent Job, Isle of Man

Job Purpose:
A Customer Service Team Manager is required to join an International Life company on a permanent basis, the successful candidate will be responsible for the day to day management of the Contact Centre team.

Key Responsibilities:
Ensure that telephone calls and online queries are answered effectively and accurately, whilst adhering to service standards
Manage and develop the team effectively, building strong working relationships
Ensure the team is kept up to date with any regulatory changes and incorporate these changes in staff procedures

Skills & Experience:
A minimum of 2 years management experience
Considerable experience within a financial services environment
Experience managing a large and busy team, ensuring calls and associated administrative tasks are accurately processed

Hours & Benefits:
Full time core business hours, salary dependent on skills & experience.

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