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Customer Services Administrator - Contact Centre, Contract, Isle Of Man

Job Purpose:
A leading Life Assurance provider based in Douglas is seeking a Customer Service Administrator to join their Contact Centre Team on an initial 6 month basis. The role requires the delivery of superior customer service to future and existing customers and brokers who contact the call centre.

Key Responsibilities:
Handling incoming and outgoing telephone calls
Act as the first point of contact, first touch resolution, dealing professionally and effectively with requests
Answer queries and take responsibility for processing each enquiry through to a satisfactory resolution
Provide customers and brokers with product and servicing information both verbally and written

Skills & Experience:
Excellent written and verbal communication skills
Proven customer service skills
Demonstrated ability to work well within a very bust team environment
Call centre experience would be highly advantageous

Hours & Benefits:
Full time business hours (35 hours p/w); Market rate salary; Full company benefits package

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