Customer Services Administrator - Contact Centre, Permanent Job, Isle of Man

Job Purpose:
A leading Life Assurance provider currently has a vacancy within their Customer Services Contact Centre. This role requires the applicant to deliver superior customer service to future and existing customers and brokers who contact the business

Key Responsibilities:
Handling high volumes of incoming and outgoing telephone calls
Acting as the first point of contact, first touch resolution, dealing professionally and effectively with requests, answering queries and taking responsibility for processing each enquiry through to a satisfactory conclusion
Providing customers and brokers with product and servicing information both verbally and written, with high attention to detail and accuracy

Skills & Experience:
Previous experience within Financial Services (ideally within Insurance/Trust) is essential
Call centre experience would be advantageous
Excellent verbal and written communication skills
Professional telephone etiquette
Can do attitude and enjoy dealing with customer queries and complaints.

Hours & Benefits:
Full time business hours (either 09:00-17:00 or 10:00-18:00); Salary commensurate with relevant skills and experience; Full company benefits package

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