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Customer Services Administrator, Permanent Job, Isle Of Man

job Purpose:
An international Life Assurance organisation are seeking a Customer Services Administrator to join in a permanent capacity. The role requires the successful applicant to deliver superior customer service to future and existing customers and brokers who contact the company contact centre

Key Responsibilities:
Handling incoming and outgoing telephone calls
Acting as the first point of contact, first touch resolution, dealing professionally and effectively with requests, answering queries and taking responsibility for processing each enquiry through to a satisfactory conclusion
Providing customers and brokers with product and servicing information both verbally and written, with high attention to detail and accuracy

Skills & Experience:
A minimum of 1 years' experience within a financial service or customer service environment
Good educational background with a minimum of 5 GCSE's grade A-C
Excellent verbal and written communication skills with a professional telephone etiquette
Have a can do attitude and enjoy dealing with customer queries

Hours & Benefits:
Full time business hours (35 hours p/w); Salary commensurate with skills and experience; Comprehensive benefits package


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Alexandra Jackson
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